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How Overstock Uses Technology To Deliver Personalized, Proactive, and Predictive Experiences

Embracing customer feedback, engaging in active two-way dialogue, and building real relationships have become the path to further growth and retention. Successful companies must eagerly adopt the technology and workflows that place their customers purposefully in the center of everything.

Join Jimmy and Lawrence as they share how, when, and where Overstock.com has used technology to add value to communications in a way that is humane and genuine. Specifically, the two will be discussing:

  • A deep dive into Overstock’s mobile-first approach
  • Why a dedication to cutting-edge technological innovation remains a top priority
  • The specific changes and workflows that help the company create an intuitive customer experience
Speaker Bios
  • Lawrence Morrisroe

    Head of Product Marketing - Quiq

    Lawrence has a passion for great customer experiences and loves helping businesses add modern channels; so agents and customers are happier. Lawrence is the Director of Product Marketing at Quiq. A business messaging company originated in Bozeman, Mont. Lawrence’s role focuses on strategy, positioning and marketing content and drive strategies for field awareness, enablement, and customer success around Quiq’s portfolio.

  • Jimmy Budnik

    Vice President of Customer Care - Overstock.com

    Jimmy Budnik is on a mission to keep customer engagement personal and authentic, while using technology to make the experience easier at Overstock. Trained as an Industrial Engineer, Jimmy has held diverse roles over 12+ years with Overstock and currently serves as VP of Customer Care. Jimmy will bring a unique point of view from a pure play online retailer where everyone knows the work they do is only one-click away from the customer experience.