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Webinars

Featured Upcoming Webinar

WEBINAR: April 23 @ 1:00 P.M. EDT

How to Manage and Optimize Your Work-at-Home Program During a Crisis

 

What You Will Learn:

  • Tips and best practices for creating a mature and scalable program
  • Lessons learned from transitioning our brick &mortar agents to working at home globally during COVID-19
  • Build a virtual team culture – recruiting, hiring, training and fostering in 100% virtual environment
  • Best practices for monitoring performance
  • Communication strategies to stay engaged and keep CX agents motivated
  • Creating a secure environment for customer data
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Featured Virtual Briefing

Navigating Global Impacts to Your CX Strategy - Part 2

VIRTUAL BRIEFING: MARCH 31 @ 1:00 P.M. EDT

Implementing Bots and a Channel Guidance Strategy to Ensure Service, Business, and Information Continuity

With the impacts of COVID-19, service leaders need the ability to quickly address commonly asked questions, reduce hold time, route calls more effectively, and augment live agent support.

This Virtual Briefing is powered to give you real information on how you can quickly and effectively implement bots into your planning to help alleviate service issues and pain points.

Session takeaways will include:

  • Requirements and considerations for implementing bots
  • Effective ways to further your current bot usage strategy
  • Realistic implementation timelines for effective bot usage

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