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All Webinars

Informative Webinars With Leading CX Experts

Hear from CX leaders as they dive deep into the industry’s most relevant and pressing issues
to provide readers with actionable strategic takeaways.

Executive Chad McDaniel of Execs In The Know leads insightful discussions with expert partners, global brand leaders, and other renown CX leaders regarding all things impacting today’s customer leaders. Execs In The Know, a leading customer experience community, is honored to provide a platform for CX leaders to demonstrate their expertise to a unique audience of global CX executives. Each webinar provides an authentic, unfiltered look into the minds of leading CX professionals as they drive the conversation and provide each listener with invaluable perspectives to be applied to their own CX strategies. With something for everyone – go ahead and browse our available webinars, and make sure to subscribe to receive notifications of upcoming webinars as well.

Upcoming Webinars

  • Empowering Agent with Real-Time Insights: A Formula for Exceptional CX

    November 19, 2020 @ 2:00 PM EST

    Customer engagement strategy post-COVID has added major strategic levers. Work-At-Home Agents are now mainstream, and customers have embraced digital support and are demanding even more of it. In this webinar we will share our unique perspectives on assembling the right customer support channel composition, with a focus on the strategic importance of doing live agent interactions well.

    Register for this webinar to get insights on:

    • Trends and technologies that are shaping the next generation of customer engagement and the strategic importance of live interactions
    • How AI is augmenting contact center agents (including BPO’s) with real-time feedback to perform at higher levels and drive more human connections
    • The behaviors that impact customer experience and leverage new data for powerful insights on your customer journey
    • Real-world case studies on organizations successfully leveraging AI to coach agents in real-time and deliver business results at scale
    • And more…
    join the webinar

Available Webinars

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    Listen and subcribe to hear our CX leaders’ perspectives and unique insights on a variety of CX topics.

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