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  • Knowledge Center
        • Blog
        • Thought Leadership
        • CXMB Series
          • Corporate Edition
          • Consumer Edition
          • CXMB Insights By Vertical
        • Webinars
        • Podcast - Customer Driven
  • Events

        • Customer Response Summits

          CRS – Hollywood, FL – Mar. 2-4
          CRS – San Diego, CA – Oct. 5-7

        • BRIEFINGS

          Data & Analytics Briefing – SAVE THE DATE – Apr. 16
          Outsourcing Briefing – SAVE THE DATE – Jun. 10
          CX Technology – SAVE THE DATE – Nov. 10

        • OTHER EVENTS

          Upcoming Webinar: Dec. 12 – Empower Agents with Automation
          All Webinars
          Podcasts

  • Community

    • KNOW US

      Learn more about our exclusive online community for CX Leaders at top consumer brands.

    • LEARN WITH US

      Browse our member blogs and Q&As for just a taste of what’s on offer inside our community.

    • JOIN US

      Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.

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Webinars

  • Embracing Change in Customer Service: Empower Your Agents with Automation

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  • Cut Through the Noise: How to Bring Bots to Life

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  • Designing Effortless Customer Experiences: Where Conversational AI and DIY Meet

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  • Connected Customer Conversations in a Mobile-First World

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  • Exploring Customer Expectations in a Digital World

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  • Building an Intelligent Self-Service Journey Map

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  • How T-Mobile is Reinventing Customer Service Through Frontline Empowerment

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  • Operationalizing Customer Experience with Analytics to Deliver Better Business Outcomes

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  • How to Create Legendary Social Media Customer Service

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  • Six Key Elements of High Performing Teams to Deliver Outstanding Customer Experiences

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  • Omnichannel Customer Care And The Experience Economy

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  • Building a Foundation for Transformative Self-Service

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  • Making Omnichannel a Reality Through AI Powered Customer Care

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  • Impact of Consumers’ Digital Attitudes – Get Your Contact Center Ready

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  • Microlearning: The Key to Improving Your Customer Experience, One Agent at a Time

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  • The New Face of Omnichannel Support

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  • Shape The Future of Customer Service With A.I. Powered by Service Cloud Einstein

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  • Attracting & Retaining Millennials in the Contact Center Workplace

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  • Transform the Digital Customer Experience

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5 Dec

We've got early bird pricing for CRS Hollywood, FL... $300 off! Register now to get the discount. It won't last long! https://execsintheknow.com/events/customer-response-summit-hollywood-florida/

#cx #cxleaders #CRSHollywoodFL #learn #share #network #innovate #engage #summit

4 Dec

ICYMI Learn how automation is shaping agent roles, empowering agents & what the future holds for the agent/bot relationship. Register now. Embracing Change in Customer Service: Empower Your Agents with Automation (12/12, 1 pm ET) http://bit.ly/34kfaWZ

#AutomationEmpowersAgents

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