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All Webinars

Informative Webinars With Leading CX Experts

Hear from CX leaders as they dive deep into the industry’s most relevant and pressing issues
to provide viewers with actionable takeaways.

Executive Chad McDaniel of Execs In The Know leads insightful discussions with expert partners, global brand leaders, and other renown CX leaders regarding all things impacting today’s customer leaders. Execs In The Know, a leading customer experience community, is honored to provide a platform for CX leaders to demonstrate their expertise to a unique audience of global CX executives. Each webinar provides an authentic, unfiltered look into the minds of leading CX professionals as they drive the conversation to provide each listener with invaluable perspectives to be applied to their own CX strategies. With something for everyone – go ahead and browse our available webinars, and make sure to subscribe to receive notifications of upcoming webinars as well.

Upcoming Webinars

  • Transforming Contact Centers Outcomes Through Employee Engagement

    July 8, 2021 @ 1:00 PM ET

    Today’s contact center environments are difficult to navigate. Flexible scheduling models, unpredictability in consumer behaviors during the pandemic, changes in agent availability and expectations have added to an already complex dynamic. How do you get optimum coverage and performance from your workforce?

    How you engage your workforce today is more important than ever. In an environment where your team is either distanced from one another within your contact center or truly isolated and at home, your ability to connect with your employees today is critical. A disengaged employee is a sure sign that you are on your way to getting a detractor for your business.

    The path to employee engagement can be hard to find and staying on that path requires commitment and dedication. Join John Maczynski from CXperts and Cheryl Myrskog from LiveXchange to learn about:

    • How living and breathing employee engagement translates into success
    • How technology and flexible staffing models have led to improved AOV and service Levels
    • How to turn pandemic challenges into engagement opportunities

    Key takeaways include:

    • How CXperts and LiveXchange have partnered to improve results for a global pizza chain
    • How to differentiate your company in your employee’s eyes
    • How to stop focusing on the “shiny thing” and understand what really matters to drive performance
    join the webinar

Available Webinars

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