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All Webinars

Informative Webinars With Leading CX Experts

Hear from CX leaders as they dive deep into the industry’s most relevant and pressing issues
to provide readers with actionable strategic takeaways.

Executive Chad McDaniel of Execs In The Know leads insightful discussions with expert partners, global brand leaders, and other renown CX leaders regarding all things impacting today’s customer leaders. Execs In The Know, a leading customer experience community, is honored to provide a platform for CX leaders to demonstrate their expertise to a unique audience of global CX executives. Each webinar provides an authentic, unfiltered look into the minds of leading CX professionals as they drive the conversation and provide each listener with invaluable perspectives to be applied to their own CX strategies. With something for everyone – go ahead and browse our available webinars, and make sure to subscribe to receive notifications of upcoming webinars as well.

Upcoming Webinars

  • Fighting COVID Fatigue in the Contact Center: Employee Engagement that Works

    February 4, 2021 @ 1:00 P.M. ET

    The early stages of COVID were sudden and traumatic for Contact Centers around the world. But as customers and businesses alike were coping with and generally accepting of short term disruptions, that was then, and this is now – almost one year later.

    Customer expectations have rebounded, agent absenteeism is back to normal levels, and everyone is still at home — during work and after. The weather is cold and forbidding, the sun sets earlier every night, and the sense of isolation is higher than ever.

    What’s a contact center manager to do? Join John Monreal Senior Director of Contact Center at Ent & Allergy and Max Ball, Director of Product Marketing at RingCentral as they discuss practical and straightforward ways to battle COVID fatigue in the contact center including:

    • Informal gatherings and conversations that make a difference to agents
    • The right way for managers to engage employees to build a stronger sense of belonging
    • Gamification to bring some action and fun to your team
    join the webinar

Available Webinars

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