5 Considerations When Optimizing Your Operations with Contact Center Automation

Over the last few years, call centers have changed significantly. With the rapid advancement of technology, brands have started to rethink how they deliver exceptional customer service. New technologies such as cloud-based virtual call centers, AI-driven chatbots, interactive voice response (IVR), and voice biometrics have all become integral components of many companies’ front-line customer service teams. In a recent webinar, our Business Partner Replicant stated that 80% of customer interactions ….

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