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Advancing Omnichannel: Better Metrics and Solutions

On August 19, Execs In The Know facilitated an Executive Virtual Roundtable session dedicated to discussing omnichannel customer care, with an emphasis on discussing key metrics as well as current challenges. The session was well attended by more than two dozen customer experience leaders and included a special case study by satellite television provider, DISH Network, and was hosted by one of DISH Network’s key suppliers. In this post, we ….

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