Part 2 of 2: You May Be Listening to Your Customers, but Are You Hearing Them?

Operationalizing CX Data to Drive Meaningful and Lasting Change In Part 1 of this series, Get to the Heart of Your Customers’ Expectations and Experience, we reviewed multiple methods to ensure that you have a holistic and accurate picture of what your customers need and how you are performing to those expectations. Getting this data to support your voice of the customer (VoC) program is just the first step. It ….

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