Customer Response Summit

Join us in Palm Springs!
Mark your calendars for September 24-26, 2024, for Customer Response Summit (CRS) in Palm Springs, CA.

CRS is more than just a conference; it’s an experience. 

Join us at the JW Marriott Desert Springs Resort & Spa for an unparalleled gathering of CX leaders. Our Summit offers a carefully crafted agenda for a dynamic fusion of learning, sharing, and networking. Expect to ignite passion, spark innovation, and build lasting connections. 

Be inspired and learn from brands that are leading the way in customer experience. Engage, discuss, and network to drive your career and the CX industry to new heights.  

register now


At Customer Response Summit, you'll experience an inclusive environment where you can:


    New scenery inspires creativity and learning, and you’ll definitely get that in Palm Springs.


    Our interactive sessions allow you to get your questions answered in a close-knit format.


    Expand your “Friends in CX” list with top leaders from the biggest brands around the globe.


    Our inclusive format allows you to interact with and learn directly from your CX peers.

Why Attend?

The future of customer experience begins at the Customer Response Summit (CRS), where Leaders Learn from Leaders. Learn from industry innovators, connect with your CX peers, explore the latest technology, and more.

30+ Sessions Across Three Days

Make Valuable Networking Connections

Impactful Keynotes

“I learn more about my career field, CX/CS as a member of the EITK community than from any other source. Quality of peer interaction, topics and focus, as well as valued and vetted vendors I can trust.”

John McCahan, Vice President, Customer Care - FTD

“A true sense of community focused on helping each other focused on solving “like challenges” related to CX. CRS is NOT just another conference event.”

Brad Lindemann, Vice President, Global Business Solutions & Strategic Partnerships - VXI Global Solutions

“CRS Tucson was my first time attending an Execs in the Know conference, and it was definitely worth attending. I made connections that will help drive my business forward, and the content shared gave me ideas to take back to my team. I would highly recommend these events to anyone interested in broadening their connections and fostering a community of sharing and collaboration.”

Sean Hostetler, Manager, Workforce Management - The Home Depot


  • Reimagining the Workplace: A New Era of Employee Experience

  • Next-Level Strategies for Motivating Modern Workforces

  • The Art of KPIs and Performance Metrics in CX

  • KPIs Unplugged: A Candid Conversation on Metrics

  • The Collaborative Workforce: Humans and AI Agents Working Side by Side

  • Agents of Change - AI-Powered Customer Support Strategies

  • Leveraging AI to Deepen Customer Understanding

  • Talk the Talk: The Rise of Conversational Commerce

  • Mastering the Management of Virtual Teams

  • The QA Blueprint: Building Blocks of Outstanding Customer Service

  • Smart Sourcing: Outsourcing Strategies for the Modern Enterprise

  • Refining Channel Strategies for Optimal Engagement

  • The Power of Empathy in Your CX Strategy

  • Data-Driven Automation, Guided By the Human Touch

Featured Keynotes

The Venue

JW Marriott Desert Springs Resort & Spa

Customer Response Summit is in the best locations with the best CX thought leaders around.

We’ve booked the most sought-after resort for our flagship Summit. Reserve your stay through our exclusive room block to ensure you’re at the heart of all the excitement.

Book your room prior to September 2nd to take advantage of our special rate. 

Learn more

  • Partner with us!

    Sponsors include Software, products or services for the CX industry, BPOs etc.