fbpx

SETTING THE AGENDA FOR CUSTOMER EXPERIENCE

Pushing the industry forward, one engagement at a time.

Join Our Community UPCOMING EVENT – Outsourcing Executive Briefing RESEARCH ABOUT US

  

learn, share, network, and engage to innovate

Whether you’re at the top of your customer experience (CX) game or you finally landed that big leadership position, we’re only as strong as the people we surround ourselves with, and when we continually challenge ourselves. At Execs In The Know, we’re bringing leaders together to set the agenda for customer service – where leaders learn from leaders – tackling new challenges, challenging the status quo, and positioning for the future of CX.

  •  

    Check Out Our Latest Blog Post

    How the Latest Outsourcing Trends and Strategies Are Reshaping the Industry 

    No matter what industry you’re in, as a CX leader it’s important to stay on top of current outsourcing trends and strategies as you navigate the ecosystem.

     

    Read & Download
  •  

    Outsourcing Briefing

    Join us on Thursday, April 27, 2023 (11:30 AM – 1:30 PM ET ), along with your CX peers and a panel of topic experts to discuss: Outsourcing: The Future of Business Success, Resilience, and Continuity 

    Learn More & Register
  •  

    CX Leaders Trends & Insights - Corporate Edition

    The CX Leaders Trends & Insights: 2022 Corporate Edition report is designed to provide a wide lens view of the industry and touches on many topics, including consumer preferences, CX strategies, best practices, and so much more.

    Special thanks to our exclusive report sponsor and contributor, ACT.

    read the full report

GET UPDATES LIKE THESE DELIVERED IN YOUR INBOX BY SUBSCRIBING.
  •  

    Customer Response Summit Recap and Highlights

    On October 24-26, Execs In The Know proudly welcomed approximately 200 leaders from across the customer experience (CX) spectrum to beautiful Coronado, California, for Customer Response Summit (CRS) Coronado.

     

    Read Here
  •  

    Brand Spotlight: Dutchie

    An interview with Sean Ilenrey, Vice President of Support at the Oregon-based tech unicorn Dutchie. In a recent conversation with Sean, we connected on how Dutchie helps cannabis businesses start, operate, and grow with confidence. We also discussed the mission and culture behind the brand, the biggest wins and pain points of 2022, and why he’s hyper-obsessed with changing people’s lives.

    Read Here
  •  

    How GigCX Is Evolving the CX Industry

    In this episode, Chad sits down with Chris Dumpleton, Chief Sales Officer at Limitless, to share how the appetite for GigCX is changing in the industry, how consumer preferences are skewing toward peer-to-peer support, and why it’s making the CX industry better.

    Listen Here

  •  

    Join Us in Creating a Positive Impact in our World

    Execs In The Know is leading with compassion and empathy through a program called Leading With Impact. Leading With Impact goes beyond the boardroom with the goal of focusing time, resources, and attention to the issues that matter most to our community members, as well as their friends, family, and colleagues.

    Learn More
  •  

    CX Marketplace

    The Execs In The Know CX Marketplace is a robust, dynamic solutions showcase where senior corporate decision makers can share valuable peer-to-peer insights.

     

    Check It Out
  •  

    Learn From Fellow CX Leaders

    “Being a part of the Execs in the Know community is something I hold near and dear to my heart! The conference, webinars, and discussions are amazing. Being a Support leader, at times you feel like you are in this alone, and the EITK community reminds you that you’re not, you have people to rely on and talk things through. It’s been an amazing experience and I would recommend it to everyone I know!”

    Nicole Cloonan
    Senior Manager of Global Social Support
    LinkedIn

    Request to Join

  •  

    Join the Know It All Community

    Our exclusive online community of CX leaders is energized with new ideas and approaches to transform the customer experience. Know It All (KIA) empowers members to collaborate with peers (over two-thirds of whom are Director-level+) to break out of silos, fast-track C-suite buy-ins, develop better-informed strategies, and gain invaluable insider information on prospective vendors.

     

    Request to Join "Know It All"
  •  

    Subscribe to CX Insight Magazine

    CX Insight is our exclusive, quarterly magazine packed with original content from your CX industry peers and our expert team. Full of actionable takeaways, in-depth pieces, and high-level solutions, CX Insight is a part of Execs In The Know’s endless mission to set the agenda for the future of CX and keep the industry in the know.

    Read and Subscribe Now


Challenge Your Thinking on Mental Health

Take the Stigma-Free Pledge

As part of Execs In The Know’s Leading with Impact initiative, we’re challenging our CX community to take a stance and become a stigma-free leader, co-worker, friend, and family member.

Learn More

 

Well organized and valuable sessions. The networking opportunities to talk to peers in the customer space is highly valuable. ”

Aaron McMillan, Managing Director, Quality Services, Applications & Refunds, United Airlines
 

Chad’s ability to connect people creates a strong community feel and helps to break down barriers. The panels are great because you hear many points of view.”

Shellie Dow, Sr. Director, Contact Center, Nintendo of America
 

Execs In The Know is a CX community that allows me to learn and share with peers across industries. In a short period of time I have strengthened my network, which enables me to reach out when challenged and gather insight from peers in CX.”

John Pompei, Head of Customer Care Operations, Electronic Arts
 

The Execs In The Know event was such a valuable event for my team that it will be on our calendar every year going forward. Fantastic event, wonderful networking and meaningful content. It exceeded expectations.”

Walter Liebenow, Customer Care Director, The Home Depot
 

As a first-time attendee and speaker, I was very impressed with the quality of the attendees and the content. Look forward to attending future sessions and participating in the EITK community.”

Jerry Howe, VP of CX, OfferUp

The Community Experience

Know It All (KIA) is our exclusive, private online community where CX leaders from top corporate brands work together to solve current challenges, build new strategies, and position for the future.

join the community

 
KIA App

Exclusivity

Over two-thirds of the KIA members are Director-level or above. When this executive group shares best practices in an open discussion, Q&A, or blog post, we all learn from the best.

Networking

Connect with CX leaders in a welcoming and private setting while discussing the most pressing issues plaguing the customer experience industry. Network from your mobile device or desktop.

Marketplace

Our dynamic CX Marketplace solutions showcase and thought leadership resources makes KIA your one-stop shop for all things CX.

Leaders Learning
from Leaders

Execs In The Know is honored to have such an esteemed Advisory Board of CX leaders that not only advances sharing and mentorship within the industry, but ultimately prioritizes customer success over all else.

meet our advisory board