Whether you’re at the top of your customer experience (CX) game or you finally landed that big leadership position, we’re only as strong as the people we surround ourselves with, and when we continually challenge ourselves. At Execs In The Know, we’re bringing leaders together to set the agenda for customer service – where leaders learn from leaders – tackling new challenges, challenging the status quo, and positioning for the future of CX.
The CX Outsourcing Insights: An Exploration of Current Conditions and Future Changes report reveals current practitioner thinking on Outsourcer program structure, performance challenges and opportunities, and future changes.
Special thanks to our exclusive report sponsor, Inspiro.
Join us on Thursday, February 9, 2023 (11:30 AM – 1:30 PM ET ), along with your CX peers and a panel of topic experts to discuss: Getting Conversational: Faster, More Intuitive, and More Effective Touch Points Across the Customer Journey.
The CX Leaders Trends & Insights: 2021 Corporate Edition report is designed to provide a wide lens view of the industry and touches on many topics, including consumer preferences, CX strategies, best practices, and so much more.
Special thanks to our exclusive report sponsor and contributor, Cresta.
On October 24-26, Execs In The Know proudly welcomed approximately 200 leaders from across the customer experience (CX) spectrum to beautiful Coronado, California, for Customer Response Summit (CRS) Coronado.
An interview with Thom McDaniel, Vice President, CEC Product & Site Services at Marriott International. Thom leads the technology support for Marriott’s Global Customer engagement teams with 6,500 associates and 20 contact centers that deliver over $5B in revenue to Marriott’s shareholders.
In this episode, Chad sits down with Chris Dumpleton, Chief Sales Officer at Limitless, to share how the appetite for GigCX is changing in the industry, how consumer preferences are skewing toward peer-to-peer support, and why it’s making the CX industry better.
Execs In The Know is leading with compassion and empathy through a program called Leading With Impact. Leading With Impact goes beyond the boardroom with the goal of focusing time, resources, and attention to the issues that matter most to our community members, as well as their friends, family, and colleagues.
The Execs In The Know CX Marketplace is a robust, dynamic solutions showcase where senior corporate decision makers can share valuable peer-to-peer insights.
“Being a part of the Execs in the Know community is something I hold near and dear to my heart! The conference, webinars, and discussions are amazing. Being a Support leader, at times you feel like you are in this alone, and the EITK community reminds you that you’re not, you have people to rely on and talk things through. It’s been an amazing experience and I would recommend it to everyone I know!”
Senior Manager of Global Social Support
Our exclusive online community of CX leaders is energized with new ideas and approaches to transform the customer experience. Know It All (KIA) empowers members to collaborate with peers (over two-thirds of whom are Director-level+) to break out of silos, fast-track C-suite buy-ins, develop better-informed strategies, and gain invaluable insider information on prospective vendors.
CX Insight is our exclusive, quarterly magazine packed with original content from your CX industry peers and our expert team. Full of actionable takeaways, in-depth pieces, and high-level solutions, CX Insight is a part of Execs In The Know’s endless mission to set the agenda for the future of CX and keep the industry in the know.
Well organized and valuable sessions. The networking opportunities to talk to peers in the customer space is highly valuable. ”Aaron McMillan, Managing Director, Quality Services, Applications & Refunds, United Airlines
Chad’s ability to connect people creates a strong community feel and helps to break down barriers. The panels are great because you hear many points of view.”Shellie Dow, Sr. Director, Contact Center, Nintendo of America
Execs In The Know is a CX community that allows me to learn and share with peers across industries. In a short period of time I have strengthened my network, which enables me to reach out when challenged and gather insight from peers in CX.”John Pompei, Head of Customer Care Operations, Electronic Arts
The Execs In The Know event was such a valuable event for my team that it will be on our calendar every year going forward. Fantastic event, wonderful networking and meaningful content. It exceeded expectations.”Walter Liebenow, Customer Care Director, The Home Depot
As a first-time attendee and speaker, I was very impressed with the quality of the attendees and the content. Look forward to attending future sessions and participating in the EITK community.”Jerry Howe, VP of CX, OfferUp
Know It All (KIA) is our exclusive, private online community where CX leaders from top corporate brands work together to solve current challenges, build new strategies, and position for the future.
Over two-thirds of the KIA members are Director-level or above. When this executive group shares best practices in an open discussion, Q&A, or blog post, we all learn from the best.
Connect with CX leaders in a welcoming and private setting while discussing the most pressing issues plaguing the customer experience industry. Network from your mobile device or desktop.
Our dynamic CX Marketplace solutions showcase and thought leadership resources makes KIA your one-stop shop for all things CX.
Execs In The Know is honored to have such an esteemed Advisory Board of CX leaders that not only advances sharing and mentorship within the industry, but ultimately prioritizes customer success over all else.meet our advisory board