Whether you are at the top of your game or you finally landed that big leadership position, we are only as strong as the people who we surround ourselves with and how much we continue to challenge ourselves. At Execs In The Know, we are bringing leaders together to set the agenda for customer service – where leaders learn from leaders – tackling new challenges, challenging the status quo, and positioning for the future of CX.
The impact of COVID-19 on organizations is unparalleled in modern times. As leaders, you make seemingly impossible decisions at a rapid pace to protect your organization’s financial viability and your employees’ security. At the same time, you have customers’ interests to protect and serve.
If you are exploring ways to collect data, connect with your customers, and implement digital change, then we invite you to be part of this important conversation focused on the voice of the customer. This one-day virtual event is packed with timely, education-rich, quick-hit content.
From customers to customer care associates, The Home Depot has a rich culture focused on people. It starts with a top-down vision and is lived daily to deliver a seamless, interconnected shopping experience that respects the customer’s time. Learn more about their people-focused culture and how they are pursuing continuous CX improvement.
As Customer Experience (CX) leaders, we talk about CX, we analyze it, and are emotionally invested in it. We do this because CX matters and it is what separates the “good” brands from the “exceptional” brands. Those most committed look beyond the bare minimum of resolving issues. They get to the heart of what their customers expect and understand, without a doubt, how they are performing against those expectations.
We turn to a Customer Service Executive from a major brand to gain insight into leveraging the gig economy to combat the cultural shift against traditional full-time work. Our brand Q&A’s offer a look behind the curtain into companies’ best practices when it comes to the most pressing CX topics, and can be found only when you join Know-It-All.
On this episode, Chad sits down with Jyllene Miller, EVP of Marketing & Emerging Business at Concentrix, a company that specializes in customer engagement and business performance. Hear Jyllene’s insights on how Concentrix has helped bridge the technological gaps that so many companies have suddenly faced amidst COVID-19.
Customer Response Summit (CRS) focuses on topics that matter most to our community with an agenda built by leaders for leaders. We’re now GOING VIRTUAL for our fall CRS and we will continue to provide attendees with an interactive event to learn, share, network, and engage to innovate by advancing the conversation on customer experience.
Execs In The Know (EITK) launched a first-of-its-kind CX Marketplace to deliver detailed, up-to-date partner thought leadership and resources while encouraging online community members to share valuable peer insights in a candid, no-pressure-to-buy environment.
“This was my first Execs In The Know event and I’m blown away. I was able to connect with other leaders in an environment of open discussions, collaborative workshops and through insightful, well-delivered keynote presentations. From the moment I arrived I was welcomed into the EITK community. There is a culture of inclusion and diversity and an overall passion for excellence within the community that drives rich discussions even outside the conference hours. The networking dinners and over-the-top evening events allow for deeper discussions and personal networking opportunities that couldn’t have occurred without a huge effort from the event planners. I’m proud to join the EITK community and will definitely be at future events.”
Fred Adkins – Principal Associate – Digital and Social Care – Capital One
Our exclusive online community of CX leaders is hungry for new ideas and approaches to transform the customer experience. Know It All empowers members to collaborate with the top executives within the industry (over 50% of whom are VP-level+) to break out of silos, fast-track C-suite buy-ins, develop better-informed strategies and gain invaluable insider information on prospective vendors. With insightful daily deep-dive discussions, in-depth Q&As with thought leaders, robust networking tools, and a soon to come executive job board and CX marketplace, there is no place like KIA when it comes to CX mastery.
The entire CX community is adapting to the increasing needs of multilingual customer support. 84% of respondents will be leveraging chatbots – come find out why.
In January, Execs In The Know (EITK) launched a new exclusive magazine titled CX insight, where subscribers will find unique CX-laden content from our in-house team as well as some of our CX industry peers. Full of actionable takeaways, in-depth think pieces, and high-level solutions, CX insight is the next step in EITK’s endless mission to set the agenda for the future of CX and keep the entire customer experience industry in the know. The third edition is now available, featuring a heavy focus on navigating the impacts of COVID-19.
Now Available On-Demand
The COVID-19 pandemic is posing significant challenges for CX Leaders and their services operations. Now more than ever, it’s time for CX Leaders to unite, tackle these challenges side-by-side, and learn and share with each other. We’ve created a Virtual Briefing Series in response to COVID-19 and corporate brands are actively sharing resources and discussing challenges on our KIA Online Community. Don’t go at it alone. Let’s lead together!
VIRTUAL BRIEFING PART 1:
NOW AVAILABLE ON-DEMAND
VIRTUAL BRIEFING PART 2:
NOW AVAILABLE ON-DEMAND
VIRTUAL BRIEFING PART 3:
NOW AVAILABLE ON-DEMAND
VIRTUAL BRIEFING PART 4:
NOW AVAILABLE ON-DEMAND
Know It All (KIA) is our exclusive, private online community where CX leaders from top customer brands work together to solve current challenges, build new strategies, and position for the future.
Over half of private KIA members are VP-level or above. When this prestigious group shares best practices in an open discussion, Q&A, or blog post, we all learn from the best.
Bond with CX leaders in an open setting while discussing the most pressing issues plaguing the customer experience industry.
With a dynamic CX marketplace live and an executive job board on the horizon, Know It All is shaping up to be your one-stop shop for all things CX.
Execs In The Know is honored to have such an esteemed Advisory Board of CX leaders that not only advances sharing and mentorship within the industry, but ultimately prioritizes customer success over all else.
meet our advisory board