Execs In The Know is a global community of the brightest minds in customer experience (CX). We bring CX leaders together from across industries in a “Leaders Learning from Leaders” format to advance the conversation and set a new agenda for delivering amazing experiences for consumers.
In a recent conversation with April Obersteller, Director of Global Experience at woom, she shared how the brand approaches employee experience and customer experience, its strategy for connecting with customers, and the “Magic Moments” that set children up for a lifetime of happy cycling.
Join us on Thursday, June 29, 2023 (11:30 AM – 1:30 PM ET ) along with your CX peers and a panel of topic experts for our Executive Briefing: AI-Powered Solutions — A Deep Dive into Technological Advances That Fuel New Benefits for Better Customer Experiences.
In this issue, we drive home the importance of creating impactful relationships powered by insight and technology.
On March 1-3, 2023, we took Customer Response Summit (CRS) to the Live Music Capital of the World to explore “Creating Moments That Matter” with our global community of CX leaders.
An interview with Sean Ilenrey, Vice President of Support at the Oregon-based tech unicorn Dutchie. In a recent conversation with Sean, we connected on how Dutchie helps cannabis businesses start, operate, and grow with confidence. We also discussed the mission and culture behind the brand, the biggest wins and pain points of 2022, and why he’s hyper-obsessed with changing people’s lives.
In this episode, Chad sits down with Chris Dumpleton, Chief Sales Officer at Limitless, to share how the appetite for GigCX is changing in the industry, how consumer preferences are skewing toward peer-to-peer support, and why it’s making the CX industry better.
Execs In The Know is leading with compassion and empathy through a program called Leading With Impact. Leading With Impact goes beyond the boardroom with the goal of focusing time, resources, and attention to the issues that matter most to our community members, as well as their friends, family, and colleagues.
The Execs In The Know CX Marketplace is a robust, dynamic solutions showcase where senior corporate decision makers can share valuable peer-to-peer insights.
“Being a part of the Execs in the Know community is something I hold near and dear to my heart! The conference, webinars, and discussions are amazing. Being a Support leader, at times you feel like you are in this alone, and the EITK community reminds you that you’re not, you have people to rely on and talk things through. It’s been an amazing experience and I would recommend it to everyone I know!”
Nicole Cloonan
Senior Manager of Global Social Support
LinkedIn
Our exclusive online community of CX leaders is energized with new ideas and approaches to transform the customer experience. Know It All (KIA) empowers members to collaborate with peers (over two-thirds of whom are Director-level+) to break out of silos, fast-track C-suite buy-ins, develop better-informed strategies, and gain invaluable insider information on prospective vendors.
CX Insight is our exclusive, quarterly magazine packed with original content from your CX industry peers and our expert team. Full of actionable takeaways, in-depth pieces, and high-level solutions, CX Insight is a part of Execs In The Know’s endless mission to set the agenda for the future of CX and keep the industry in the know.
Take the Stigma-Free Pledge
As part of Execs In The Know’s Leading with Impact initiative, we’re challenging our CX community to take a stance and become a stigma-free leader, co-worker, friend, and family member.
Know It All (KIA) is our exclusive, private online community where CX leaders from top corporate brands work together to solve current challenges, build new strategies, and position for the future.
Over two-thirds of the KIA members are Director-level or above. When this executive group shares best practices in an open discussion, Q&A, or blog post, we all learn from the best.
Connect with CX leaders in a welcoming and private setting while discussing the most pressing issues plaguing the customer experience industry. Network from your mobile device or desktop.
Our dynamic CX Marketplace solutions showcase and thought leadership resources makes KIA your one-stop shop for all things CX.
Execs In The Know is honored to have such an esteemed Advisory Board of CX leaders that not only advances sharing and mentorship within the industry, but ultimately prioritizes customer success over all else.
meet our advisory board
