Learn, Share, Network, and Engage to Innovate

Execs In The Know is a global community of the brightest minds in customer experience (CX). We bring CX leaders together from across industries in a “Leaders Learning from Leaders” format to advance the conversation and set a new agenda for delivering amazing experiences for consumers. 

10 CX Leader Insights, Access the Executive Brief Now

This brief, exclusive to only Know It All (KIA) online community members, contains 10 cutting-edge industry insights from global leaders in our Customer Response Summit Tucson wrap-up, exploring the intersections of leadership, technology, and human connection in CX. Check it out now!

If you’re not yet a KIA member, now is the perfect time to join our thriving community of over 1,000 corporate end-user CX leaders. Our members exchange ideas, share insights, and explore innovative strategies to stay ahead in the industry. Click “Request to Join” to become part of this exceptional network and gain access to the exclusive CX Executive Brief.

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Explore the many benefits of becoming part of the KIA community:


Over two-thirds of the KIA members are Director-level or above. When this executive group shares best practices in an open discussion, Q&A, or blog post, we all learn from the best.


Connect with over 1,000 CX leaders in a welcoming and private setting while discussing the most pressing issues plaguing the customer experience industry. Network from your mobile device or desktop.


Our dynamic CX Marketplace solutions showcase and thought leadership resources makes KIA your one-stop shop for all things CX.


    Join Us In Palm Springs

    Mark your calendars for September 24-26, 2024, for Customer Response Summit (CRS) in Palm Springs, California.


    CX Certification Program

    Execs In The Know has partnered with COPC to create a 2.5-day CX Leader Certification Program focused on the foundations of AI and the principles for its successful use in CX.


    The CX Leadership Exchange

    Tune in to access candid conversations that are authentic and relatable, fostering an environment of learning and personal growth.


    KIA Online Community Member Spotlight

    The more effort a customer must put into engaging with you, the less likely they will be loyal in the long run.


    Brand Spotlight

    Every interaction is an opportunity to build better relationships with customers.


    Key Takeaways from Tracy Sedlak's Keynote

    During her keynote address at Customer Response Summit (CRS) in Tucson, Tracy Sedlak, Senior Vice President of Customer Success at Offerpad and Execs In The Know Board Member, tackled the pivotal aspects of CX and the Voice of the Customer (VOC), weaving together insights and strategies critical for leadership.


    Now Is the Time to Join KIA

    Hungry for new ideas and approaches to transform the customer experience?


    Get Involved with the Marketplace

    The Execs In The Know CX Marketplace is a robust, dynamic solutions showcase where senior corporate decisionmakers can share valuable peer-to-peer insights into a wide variety of potential business partners.


    On Demand Webinars

    Join Execs In The Know and our expert partner, SharpenCX for a CX Leaders Webinar titled “2024 Contact Center Excellence: Using Real Time AI-Driven Insights For Seamless Omni Channel Engagement & Resolution.”


    Leading with Impact

    Our community has always cared deeply – not just about the advancement of our industry but also for each other and the most pressing global issues.


    Subscribe to CX Insight Magazine

    Quarterly issues are published in January, April, July, and October. The magazine features insights worth sharing from Execs In The Know and contributing authors


    Leaders Inspiring Leaders

    The Mission of the Execs In The Know Corporate Advisory Board is to advance the sharing, learning, and brand-to-brand mentorship, of customer success strategies.


Well organized and valuable sessions. The networking opportunities to talk to peers in the customer space is highly valuable. ”

Aaron McMillan, Managing Director, Quality Services, Applications & Refunds, United Airlines

Chad’s ability to connect people creates a strong community feel and helps to break down barriers. The panels are great because you hear many points of view.”

Shellie Dow, Sr. Director, Contact Center, Nintendo of America

Execs In The Know is a CX community that allows me to learn and share with peers across industries. In a short period of time I have strengthened my network, which enables me to reach out when challenged and gather insight from peers in CX.”

John Pompei, Head of Customer Care Operations, Electronic Arts

The Execs In The Know event was such a valuable event for my team that it will be on our calendar every year going forward. Fantastic event, wonderful networking and meaningful content. It exceeded expectations.”

Walter Liebenow, Customer Care Director, The Home Depot

As a first-time attendee and speaker, I was very impressed with the quality of the attendees and the content. Look forward to attending future sessions and participating in the EITK community.”

Jerry Howe, VP of CX, OfferUp

Leaders Learning
from Leaders

Execs In The Know is honored to have such an esteemed Advisory Board of CX leaders that not only advances sharing and mentorship within the industry, but ultimately prioritizes customer success over all else.

meet our advisory board