Learn, Share, Network, and Engage to Innovate

Execs In The Know is a global community of the brightest minds in customer experience (CX). We bring CX leaders together from across industries in a “Leaders Learning from Leaders” format to advance the conversation and set a new agenda for delivering amazing experiences for consumers. 


    Read Our Latest Blog Post

    In a recent conversation with April Obersteller, Director of Global Experience at woom, she shared how the brand approaches employee experience and customer experience, its strategy for connecting with customers, and the “Magic Moments” that set children up for a lifetime of happy cycling.


    AI-Powered Solutions Briefing

    Join us on Thursday, June 29, 2023 (11:30 AM – 1:30 PM ET ) along with your CX peers and a panel of topic experts for our Executive Briefing: AI-Powered Solutions — A Deep Dive into Technological Advances That Fuel New Benefits for Better Customer Experiences.


    April 2023 Issue of CX Insight

    In this issue, we drive home the importance of creating impactful relationships powered by insight and technology.


    Customer Response Summit Austin Recap and Highlights

    On March 1-3, 2023, we took Customer Response Summit (CRS) to the Live Music Capital of the World to explore “Creating Moments That Matter” with our global community of CX leaders.



    Brand Spotlight: Dutchie

    An interview with Sean Ilenrey, Vice President of Support at the Oregon-based tech unicorn Dutchie. In a recent conversation with Sean, we connected on how Dutchie helps cannabis businesses start, operate, and grow with confidence. We also discussed the mission and culture behind the brand, the biggest wins and pain points of 2022, and why he’s hyper-obsessed with changing people’s lives.


    How GigCX Is Evolving the CX Industry

    In this episode, Chad sits down with Chris Dumpleton, Chief Sales Officer at Limitless, to share how the appetite for GigCX is changing in the industry, how consumer preferences are skewing toward peer-to-peer support, and why it’s making the CX industry better.


    Join Us in Creating a Positive Impact in our World

    Execs In The Know is leading with compassion and empathy through a program called Leading With Impact. Leading With Impact goes beyond the boardroom with the goal of focusing time, resources, and attention to the issues that matter most to our community members, as well as their friends, family, and colleagues.


    CX Marketplace

    The Execs In The Know CX Marketplace is a robust, dynamic solutions showcase where senior corporate decision makers can share valuable peer-to-peer insights.



    Learn From Fellow CX Leaders

    “Being a part of the Execs in the Know community is something I hold near and dear to my heart! The conference, webinars, and discussions are amazing. Being a Support leader, at times you feel like you are in this alone, and the EITK community reminds you that you’re not, you have people to rely on and talk things through. It’s been an amazing experience and I would recommend it to everyone I know!”

    Nicole Cloonan
    Senior Manager of Global Social Support


    Join the Know It All Community

    Our exclusive online community of CX leaders is energized with new ideas and approaches to transform the customer experience. Know It All (KIA) empowers members to collaborate with peers (over two-thirds of whom are Director-level+) to break out of silos, fast-track C-suite buy-ins, develop better-informed strategies, and gain invaluable insider information on prospective vendors.



    Subscribe to CX Insight Magazine

    CX Insight is our exclusive, quarterly magazine packed with original content from your CX industry peers and our expert team. Full of actionable takeaways, in-depth pieces, and high-level solutions, CX Insight is a part of Execs In The Know’s endless mission to set the agenda for the future of CX and keep the industry in the know.

Challenge Your Thinking on Mental Health

Take the Stigma-Free Pledge

As part of Execs In The Know’s Leading with Impact initiative, we’re challenging our CX community to take a stance and become a stigma-free leader, co-worker, friend, and family member.

Learn More


Well organized and valuable sessions. The networking opportunities to talk to peers in the customer space is highly valuable. ”

Aaron McMillan, Managing Director, Quality Services, Applications & Refunds, United Airlines

Chad’s ability to connect people creates a strong community feel and helps to break down barriers. The panels are great because you hear many points of view.”

Shellie Dow, Sr. Director, Contact Center, Nintendo of America

Execs In The Know is a CX community that allows me to learn and share with peers across industries. In a short period of time I have strengthened my network, which enables me to reach out when challenged and gather insight from peers in CX.”

John Pompei, Head of Customer Care Operations, Electronic Arts

The Execs In The Know event was such a valuable event for my team that it will be on our calendar every year going forward. Fantastic event, wonderful networking and meaningful content. It exceeded expectations.”

Walter Liebenow, Customer Care Director, The Home Depot

As a first-time attendee and speaker, I was very impressed with the quality of the attendees and the content. Look forward to attending future sessions and participating in the EITK community.”

Jerry Howe, VP of CX, OfferUp

The Community Experience

Know It All (KIA) is our exclusive, private online community where CX leaders from top corporate brands work together to solve current challenges, build new strategies, and position for the future.

join the community



Over two-thirds of the KIA members are Director-level or above. When this executive group shares best practices in an open discussion, Q&A, or blog post, we all learn from the best.


Connect with CX leaders in a welcoming and private setting while discussing the most pressing issues plaguing the customer experience industry. Network from your mobile device or desktop.


Our dynamic CX Marketplace solutions showcase and thought leadership resources makes KIA your one-stop shop for all things CX.

Leaders Learning
from Leaders

Execs In The Know is honored to have such an esteemed Advisory Board of CX leaders that not only advances sharing and mentorship within the industry, but ultimately prioritizes customer success over all else.

meet our advisory board