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SETTING THE AGENDA FOR CUSTOMER EXPERIENCE

  

Learn, Share, Network, and Engage to Innovate

Execs In The Know is a global community of the brightest minds in customer experience (CX). We bring CX leaders together from across industries in a “Leaders Learning from Leaders” format to advance the conversation and set a new agenda for delivering amazing experiences for consumers. 

NOW IS THE TIME TO JOIN THE COMMUNITY

Discover the free-to-join Know It All “KIA” online community where over 1,000 corporate end-user CX leaders are exchanging ideas, sharing insights, and exploring innovative strategies.

learn more      join the community

 

Exclusivity

Over two-thirds of the KIA members are Director-level or above. When this executive group shares best practices in an open discussion, Q&A, or blog post, we all learn from the best.

Networking

Connect with over 1,000 CX leaders in a welcoming and private setting while discussing the most pressing issues plaguing the customer experience industry. Network from your mobile device or desktop.

Marketplace

Our dynamic CX Marketplace solutions showcase and thought leadership resources makes KIA your one-stop shop for all things CX.

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    Join Us In Palm Springs

    Mark your calendars for September 24-26, 2024, for Customer Response Summit (CRS) in Palm Springs, California.

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    CX Certification Program

    Execs In The Know has partnered with COPC to create a 2.5-day CX Leader Certification Program focused on the foundations of AI and the principles for its successful use in CX.

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    The CX Leadership Exchange

    Tune in to access candid conversations that are authentic and relatable, fostering an environment of learning and personal growth.


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    KIA Online Community Member Spotlight

    The more effort a customer must put into engaging with you, the less likely they will be loyal in the long run.

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    Brand Spotlight

    Every interaction is an opportunity to build better relationships with customers.

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    Key Takeaways from Tracy Sedlak's Keynote

    During her keynote address at Customer Response Summit (CRS) in Tucson, Tracy Sedlak, Senior Vice President of Customer Success at Offerpad and Execs In The Know Board Member, tackled the pivotal aspects of CX and the Voice of the Customer (VOC), weaving together insights and strategies critical for leadership.


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    Now Is the Time to Join KIA

    Hungry for new ideas and approaches to transform the customer experience?

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    Get Involved with the Marketplace

    The Execs In The Know CX Marketplace is a robust, dynamic solutions showcase where senior corporate decisionmakers can share valuable peer-to-peer insights into a wide variety of potential business partners.

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    On Demand Webinars

    Join Execs In The Know and our expert partner, SharpenCX for a CX Leaders Webinar titled “2024 Contact Center Excellence: Using Real Time AI-Driven Insights For Seamless Omni Channel Engagement & Resolution.”


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    Leading with Impact

    Our community has always cared deeply – not just about the advancement of our industry but also for each other and the most pressing global issues.

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    Subscribe to CX Insight Magazine

    Quarterly issues are published in January, April, July, and October. The magazine features insights worth sharing from Execs In The Know and contributing authors

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    Leaders Inspiring Leaders

    The Mission of the Execs In The Know Corporate Advisory Board is to advance the sharing, learning, and brand-to-brand mentorship, of customer success strategies.



 

Well organized and valuable sessions. The networking opportunities to talk to peers in the customer space is highly valuable. ”

Aaron McMillan, Managing Director, Quality Services, Applications & Refunds, United Airlines
 

Chad’s ability to connect people creates a strong community feel and helps to break down barriers. The panels are great because you hear many points of view.”

Shellie Dow, Sr. Director, Contact Center, Nintendo of America
 

Execs In The Know is a CX community that allows me to learn and share with peers across industries. In a short period of time I have strengthened my network, which enables me to reach out when challenged and gather insight from peers in CX.”

John Pompei, Head of Customer Care Operations, Electronic Arts
 

The Execs In The Know event was such a valuable event for my team that it will be on our calendar every year going forward. Fantastic event, wonderful networking and meaningful content. It exceeded expectations.”

Walter Liebenow, Customer Care Director, The Home Depot
 

As a first-time attendee and speaker, I was very impressed with the quality of the attendees and the content. Look forward to attending future sessions and participating in the EITK community.”

Jerry Howe, VP of CX, OfferUp

Leaders Learning
from Leaders

Execs In The Know is honored to have such an esteemed Advisory Board of CX leaders that not only advances sharing and mentorship within the industry, but ultimately prioritizes customer success over all else.

meet our advisory board