SETTING THE AGENDA FOR CUSTOMER EXPERIENCE
Pushing the industry forward, one engagement at a time.
CX Outsourcing Insights report
The CX Outsourcing Insights: An Exploration of Current Conditions and Future Changes report reveals current practitioner thinking on Outsourcer program structure, performance challenges and opportunities, and future changes.
Special thanks to our exclusive report sponsor, Inspiro.
Outsourcing Briefing
Join us December 1, 2022, along with 20-30 of your peers, and a panel of CX industry experts to discuss winning Outsourcing strategies and the biggest topics trending in our community.
CX Leaders Trends & Insights - Corporate Edition
The CX Leaders Trends & Insights: 2021 Corporate Edition report is designed to provide a wide lens view of the industry and touches on many topics, including consumer preferences, CX strategies, best practices, and so much more.
Special thanks to our exclusive report sponsor and contributor, Cresta.
GET UPDATES LIKE THESE DELIVERED IN YOUR INBOX BY SUBSCRIBING.
Customer Response Summit Recap and Highlights
On October 24-26, Execs In The Know proudly welcomed approximately 200 leaders from across the customer experience (CX) spectrum to beautiful Coronado, California, for Customer Response Summit (CRS) Coronado.
Brand Spotlight: Marriott International
An interview with Thom McDaniel, Vice President, CEC Product & Site Services at Marriott International. Thom leads the technology support for Marriott’s Global Customer engagement teams with 6,500 associates and 20 contact centers that deliver over $5B in revenue to Marriott’s shareholders.
How GigCX Is Evolving the CX Industry
In this episode, Chad sits down with Chris Dumpleton, Chief Sales Officer at Limitless, to share how the appetite for GigCX is changing in the industry, how consumer preferences are skewing toward peer-to-peer support, and why it’s making the CX industry better.
Join Us in Creating a Positive Impact in our World
Execs In The Know is leading with compassion and empathy through a program called Leading With Impact. Leading With Impact goes beyond the boardroom with the goal of focusing time, resources, and attention to the issues that matter most to our community members, as well as their friends, family, and colleagues.
CX Marketplace
The Execs In The Know CX Marketplace is a robust, dynamic solutions showcase where senior corporate decision makers can share valuable peer-to-peer insights.
Learn From Fellow CX Leaders
“Being a part of the Execs in the Know community is something I hold near and dear to my heart! The conference, webinars, and discussions are amazing. Being a Support leader, at times you feel like you are in this alone, and the EITK community reminds you that you’re not, you have people to rely on and talk things through. It’s been an amazing experience and I would recommend it to everyone I know!”
Nicole Cloonan
Senior Manager of Global Social Support
LinkedIn
Join the Know It All Community
Our exclusive online community of CX leaders is energized with new ideas and approaches to transform the customer experience. Know It All (KIA) empowers members to collaborate with peers (over two-thirds of whom are Director-level+) to break out of silos, fast-track C-suite buy-ins, develop better-informed strategies, and gain invaluable insider information on prospective vendors.
Subscribe to CX Insight Magazine
CX Insight is our exclusive, quarterly magazine packed with original content from your CX industry peers and our expert team. Full of actionable takeaways, in-depth pieces, and high-level solutions, CX Insight is a part of Execs In The Know’s endless mission to set the agenda for the future of CX and keep the industry in the know.
