Learn, Share, Network, and Engage to Innovate

Execs In The Know is a global community of the brightest minds in customer experience (CX). We bring CX leaders together from across industries in a “Leaders Learning from Leaders” format to advance the conversation and set a new agenda for delivering amazing experiences for consumers. 


    Experience the New and Improved KIA

    With over 900 members and counting, KIA is a game-changer for CX leaders like you.


    The State of CX Outsourcing Briefing

    Attend our In-Person Outsourcing Briefing on August 22 in Tempe, AZ.


    July 2023 Issue of CX Insight

    In this issue, we’ll explore the exciting future that lies ahead in the ever-evolving landscape of customer experience (CX).


    CX Pulse Survey Series

    As a part of a short, four-question survey, customer experience (CX) leaders provided the Execs In The Know Research Team with a glimpse into their Outsourcing activities, successes, and challenges.



    Brand Spotlight: woom Bikes

    In a recent conversation with April Obersteller, Vice President of Global Experience: EX + CX at woom, she shared how the brand approaches employee experience (EX) and customer experience (CX), its strategy for connecting with customers, and the “Magic Moments” that set children up for a lifetime of happy cycling.


    From Fixed to Fluid – How Generative AI, Gig & Traditional Support Are Shaping the Future of the Call Center

    The call center of the future will be dynamic and fluid. Watch this on-demand CX Leaders Webinar: “How Generative AI, Gig, and Traditional Support Are Shaping the Future of the Call Center,” where we explore the future of call centers and address these crucial questions.


    Join Us in Creating a Positive Impact in our World

    Execs In The Know is leading with compassion and empathy through a program called Leading With Impact. Leading With Impact goes beyond the boardroom with the goal of focusing time, resources, and attention to the issues that matter most to our community members, as well as their friends, family, and colleagues.


    CX Marketplace

    The Execs In The Know CX Marketplace is a robust, dynamic solutions showcase where senior corporate decision makers can share valuable peer-to-peer insights.



    Learn From Fellow CX Leaders

    “Being a part of the Execs in the Know community is something I hold near and dear to my heart! The conference, webinars, and discussions are amazing. Being a Support leader, at times you feel like you are in this alone, and the EITK community reminds you that you’re not, you have people to rely on and talk things through. It’s been an amazing experience and I would recommend it to everyone I know!”

    Nicole Cloonan
    Senior Manager of Global Social Support


    Join the Know It All Community

    Our exclusive online community of CX leaders is energized with new ideas and approaches to transform the customer experience. Know It All (KIA) empowers members to collaborate with peers (over two-thirds of whom are Director-level+) to break out of silos, fast-track C-suite buy-ins, develop better-informed strategies, and gain invaluable insider information on prospective vendors.



    Subscribe to CX Insight Magazine

    CX Insight is our exclusive, quarterly magazine packed with original content from your CX industry peers and our expert team. Full of actionable takeaways, in-depth pieces, and high-level solutions, CX Insight is a part of Execs In The Know’s endless mission to set the agenda for the future of CX and keep the industry in the know.

2023 Gig Customer Experience Report

GigCX Breaks into the Next Level, Opening Up New Possibilities

Introducing the 2023 GigCX Report: GigCX Levels Up. This fourth-annual GigCX® report, published by Limitless, is the world’s leading research paper on gig-based customer experience (GigCX). Execs In The Know is proud to be an expert contributor to this exciting volume of valuable insights into the current state of GigCX.


Challenge Your Thinking on Mental Health

Take the Stigma-Free Pledge

As part of Execs In The Know’s Leading with Impact initiative, we’re challenging our CX community to take a stance and become a stigma-free leader, co-worker, friend, and family member.

Learn More


Well organized and valuable sessions. The networking opportunities to talk to peers in the customer space is highly valuable. ”

Aaron McMillan, Managing Director, Quality Services, Applications & Refunds, United Airlines

Chad’s ability to connect people creates a strong community feel and helps to break down barriers. The panels are great because you hear many points of view.”

Shellie Dow, Sr. Director, Contact Center, Nintendo of America

Execs In The Know is a CX community that allows me to learn and share with peers across industries. In a short period of time I have strengthened my network, which enables me to reach out when challenged and gather insight from peers in CX.”

John Pompei, Head of Customer Care Operations, Electronic Arts

The Execs In The Know event was such a valuable event for my team that it will be on our calendar every year going forward. Fantastic event, wonderful networking and meaningful content. It exceeded expectations.”

Walter Liebenow, Customer Care Director, The Home Depot

As a first-time attendee and speaker, I was very impressed with the quality of the attendees and the content. Look forward to attending future sessions and participating in the EITK community.”

Jerry Howe, VP of CX, OfferUp

The Community Experience

Know It All (KIA) is our exclusive, private online community where CX leaders from top corporate brands work together to solve current challenges, build new strategies, and position for the future.

join the community



Over two-thirds of the KIA members are Director-level or above. When this executive group shares best practices in an open discussion, Q&A, or blog post, we all learn from the best.


Connect with CX leaders in a welcoming and private setting while discussing the most pressing issues plaguing the customer experience industry. Network from your mobile device or desktop.


Our dynamic CX Marketplace solutions showcase and thought leadership resources makes KIA your one-stop shop for all things CX.

Leaders Learning
from Leaders

Execs In The Know is honored to have such an esteemed Advisory Board of CX leaders that not only advances sharing and mentorship within the industry, but ultimately prioritizes customer success over all else.

meet our advisory board