Whether you are at the top of your game or you finally landed that big leadership position, we are only as strong as the people who we surround ourselves with and how much we continue to challenge ourselves. At Execs In The Know, we are bringing leaders together to set the agenda for customer service – where leaders learn from leaders – tackling new challenges, challenging the status quo, and positioning for the future of CX.
Dear Santa,
Whew, this year has been a doozy, hasn’t it? As I reflect on 2020 and look forward to 2021, I want to take a moment to share with you my holiday wish list. I think I have been pretty good this year (no pouting and only a little crying), so anything you can do to make some (or all) of these five wishes come true would be great! I’ll be sure to leave you some cookies and milk for your trouble.
Customer Response Summit (CRS) focuses on topics that matter most to our community with an agenda built by leaders for leaders. Now available On-Demand, our fall 2020 CRS provides attendees with an interactive event to learn, share, network, and engage to innovate by advancing the conversation on customer experience.
From customers to customer care associates, The Home Depot has a rich culture focused on people. It starts with a top-down vision and is lived daily to deliver a seamless, interconnected shopping experience that respects the customer’s time. Learn more about their people-focused culture and how they are pursuing continuous CX improvement.
As Customer Experience (CX) leaders, we talk about CX, we analyze it, and are emotionally invested in it. We do this because CX matters and it is what separates the “good” brands from the “exceptional” brands. Those most committed look beyond the bare minimum of resolving issues. They get to the heart of what their customers expect and understand, without a doubt, how they are performing against those expectations.
We turn to a Customer Service Executive from a major brand to gain insight into leveraging the gig economy to combat the cultural shift against traditional full-time work. Our brand Q&A’s offer a look behind the curtain into companies’ best practices when it comes to the most pressing CX topics, and can be found only when you join Know-It-All.
On this episode, Chad sits down with Jyllene Miller, EVP of Marketing & Emerging Business at Concentrix, a company that specializes in customer engagement and business performance. Hear Jyllene’s insights on how Concentrix has helped bridge the technological gaps that so many companies have suddenly faced amidst COVID-19.
A great customer experience relies upon the interplay between three essential pillars: People, Process, and Technology. The optimization, integration, and mutually supportive nature of these components are of primary focus during CustomerCONNECT.
Join us for this highly engaging event, and learn how your peers are innovating in these critical areas.
The Execs In The Know (EITK) first-of-its-kind CX Marketplace delivers detailed, up-to-date partner thought leadership and resources while encouraging online community members to share valuable peer insights in a candid, no-pressure-to-buy environment.
“This was my first Execs In The Know event and I’m blown away. I was able to connect with other leaders in an environment of open discussions, collaborative workshops and through insightful, well-delivered keynote presentations. From the moment I arrived I was welcomed into the EITK community. There is a culture of inclusion and diversity and an overall passion for excellence within the community that drives rich discussions even outside the conference hours. The networking dinners and over-the-top evening events allow for deeper discussions and personal networking opportunities that couldn’t have occurred without a huge effort from the event planners. I’m proud to join the EITK community and will definitely be at future events.”
Fred Adkins – Principal Associate – Digital and Social Care – Capital One
Our exclusive online community of CX leaders is hungry for new ideas and approaches to transform the customer experience. Know It All empowers members to collaborate with the top executives within the industry (over 50% of whom are VP-level+) to break out of silos, fast-track C-suite buy-ins, develop better-informed strategies and gain invaluable insider information on prospective vendors. With insightful daily deep-dive discussions, in-depth Q&As with thought leaders, robust networking tools, and a soon to come executive job board and CX marketplace, there is no place like KIA when it comes to CX mastery.
While just more than half of the respondents reported they changed how they interact with brands due to COVID-19, only a quarter of them thought the changes were negative and 16% actually perceived these changes as positive.
In January, Execs In The Know (EITK) launched a new exclusive magazine titled CX insight, where subscribers will find unique CX-laden content from our in-house team as well as some of our CX industry peers. Full of actionable takeaways, in-depth think pieces, and high-level solutions, CX insight is the next step in EITK’s endless mission to set the agenda for the future of CX and keep the entire customer experience industry in the know. The third edition is now available, featuring a heavy focus on navigating the impacts of COVID-19.
On this episode, Chad sits down with Andrew Kortina, Co-Founder and Co-CEO at Fin Analytics, a comprehensive measurement platform for operations work.
Know It All (KIA) is our exclusive, private online community where CX leaders from top customer brands work together to solve current challenges, build new strategies, and position for the future.
Over half of private KIA members are VP-level or above. When this prestigious group shares best practices in an open discussion, Q&A, or blog post, we all learn from the best.
Bond with CX leaders in an open setting while discussing the most pressing issues plaguing the customer experience industry.
With a dynamic CX marketplace live and an executive job board on the horizon, Know It All is shaping up to be your one-stop shop for all things CX.
Execs In The Know is honored to have such an esteemed Advisory Board of CX leaders that not only advances sharing and mentorship within the industry, but ultimately prioritizes customer success over all else.
meet our advisory board