Pushing the industry forward, one engagement at a time.



learn, share, network, and engage to innovate.

Whether you’re at the top of your game or you finally landed that big leadership position, we’re only as strong as the people we surround ourselves with, and when we continually challenge ourselves. At Execs In The Know, we’re bringing leaders together to set the agenda for customer service – where leaders learn from leaders – tackling new challenges, challenging the status quo, and positioning for the future of CX.


    Customer Response Summit is Now On-Demand

    Customer Response Summit focused on topics that matter most to our community with an agenda built by leaders for leaders, advancing the conversation on customer experience.


    CX Leaders Trends & Insights report

    We’re excited to announce the release of CX Leaders Trends & Insights: Consumer Edition, the next iteration of our long-standing CX industry research series. CX Leaders Trends & Insights replaces our long-standing CX industry research, the Customer Experience Management Benchmark (CXMB) Series, bringing greater focus on the opinions and experience of actual CX leaders, as well as new questions and topics that are of special interest to the Execs In The Know community.

    Special Thanks to our exclusive Consumer Edition sponsor and contributor, HGS.


    The CX & EX Connection Briefing

    Join us March 24, 2022, along with a soon-to-be-named senior CX leader and practitioner, 20-30 of your peers, and a panel of CX industry experts to discuss practical ways of enhancing the customer experience by emphasizing the employee experience.






    Check out the most valuable insights to arise from our recent roundtable session on omnichannel metrics and solutions, including results from several poll questions that were presented as a part of the special session.



    Brand Spotlight: Fulton County Government

    Execs In The Know features brands that are providing outstanding customer service experiences. The Brand Spotlight Series showcases innovations and solutions to CX challenges, from many of today’s leading brands.





    How Process Analytics is Transforming the Future of CX and Operations Work

    On this episode, Chad sits down with Andrew Kortina, Co-Founder and Co-CEO at Fin Analytics, a comprehensive measurement platform for operations work.



    Join Us in Creating a Positive Impact in our World

    Execs In The Know is leading with compassion and empathy through a program called Leading With Impact. Leading With Impact goes beyond the boardroom with the goal of focusing time, resources, and attention to the issues that matter most to our community members, as well as their friends, family, and colleagues.


    CX Marketplace

    The first-of-its-kind CX Marketplace delivers detailed, up-to-date partner thought leadership and resources while encouraging community members to share valuable peer insights in a candid, no-pressure-to-buy environment.



    Learn From Fellow CX Leaders

    “Being a part of the Execs in the Know community is something I hold near and dear to my heart! The conference, webinars, and discussions are amazing. Being a Support leader, at times you feel like you are in this alone, and the EITK community reminds you that you’re not, you have people to rely on and talk things through. It’s been an amazing experience and I would recommend it to everyone I know!”

    Nicole Cloonan – Senior Manager of Global Social Support – LinkedIn


    Join the Know It All Community

    Our exclusive online community of CX leaders is energized with new ideas and approaches to transform the customer experience. Know It All (KIA) empowers members to collaborate with peers (over two-thirds of whom are Director-level+) to break out of silos, fast-track C-suite buy-ins, develop better-informed strategies, and gain invaluable insider information on prospective vendors.



    The CX & EX Briefing

    Join us March 24, 2022, along with a soon-to-be-named senior CX leader and practitioner, 20-30 of your peers, and a panel of CX industry experts to discuss practical ways of enhancing the customer experience by emphasizing the employee experience.



    Subscribe to the CX insight Magazine

    CX Insight is our exclusive magazine loaded with original content from CX industry peers and our expert team. Full of actionable takeaways, in-depth pieces, and high-level solutions, CX Insight is the next step in EITK’s endless mission to set the agenda for the future of CX and keep the entire customer experience industry in the know.

Challenge Your Thinking on Mental Health

Take the Stigma-Free Pledge

As part of Execs In The Know’s Leading with Impact initiative, we’re challenging our CX community to take a stance and become a stigma-free leader, co-worker, friend, and family member.

Learn More

Todd Montgomery to join us at
Customer Response Summit (CRS)

Clearwater, Florida


  • How Process Analytics is Transforming the Future of CX and Operations Work

    On this episode, Chad sits down with Andrew Kortina, Co-Founder and Co-CEO at Fin Analytics, a comprehensive measurement platform for operations work.


Well organized and valuable sessions. The networking opportunities to talk to peers in the customer space is highly valuable. ”

Aaron McMillan, Managing Director, Quality Services, Applications & Refunds, United Airlines

Chad’s ability to connect people creates a strong community feel and helps to break down barriers. The panels are great because you hear many points of view.”

Shellie Dow, Sr. Director, Contact Center, Nintendo of America

Execs In The Know is a CX community that allows me to learn and share with peers across industries. In a short period of time I have strengthened my network, which enables me to reach out when challenged and gather insight from peers in CX.”

John Pompei, Head of Customer Care Operations, Electronic Arts

The Execs In The Know event was such a valuable event for my team that it will be on our calendar every year going forward. Fantastic event, wonderful networking and meaningful content. It exceeded expectations.”

Walter Liebenow, Customer Care Director, The Home Depot

As a first-time attendee and speaker, I was very impressed with the quality of the attendees and the content. Look forward to attending future sessions and participating in the EITK community.”

Jerry Howe, VP of CX, OfferUp

The Community Experience

Know It All (KIA) is our exclusive, private online community where CX leaders from top corporate brands work together to solve current challenges, build new strategies, and position for the future.

join the community



Over two-thirds of the KIA members are Director-level or above. When this executive group shares best practices in an open discussion, Q&A, or blog post, we all learn from the best.


Connect with CX leaders in a welcoming and private setting while discussing the most pressing issues plaguing the customer experience industry. Network from your mobile device or desktop.


Our dynamic CX Marketplace solutions showcase and thought leadership resources makes KIA your one-stop shop for all things CX.

Leaders Learning
from Leaders

Execs In The Know is honored to have such an esteemed Advisory Board of CX leaders that not only advances sharing and mentorship within the industry, but ultimately prioritizes customer success over all else.

meet our advisory board