Whether you’re at the top of your game or you finally landed that big leadership position, we’re only as strong as the people we surround ourselves with, and when we continually challenge ourselves. At Execs In The Know, we’re bringing leaders together to set the agenda for customer service – where leaders learn from leaders – tackling new challenges, challenging the status quo, and positioning for the future of CX.
The CX Outsourcing Insights: An Exploration of Current Conditions and Future Changes report provides a snapshot of the industry from the perspective of program leaders. This document reveals current practitioner thinking on Outsourcer program structure, performance challenges and opportunities, and future changes.
Special thanks to our exclusive report sponsor, Inspiro.
Join us May 19, 2022, along with Jeff Myers from SiriusXM, 20-30 of your peers, and a panel of CX industry experts to discuss optimizing performance and productivity in a modernized Outsourcing Model.
This report, the CX Leaders Trends & Insights: 2021 Corporate Edition, is the follow-up to the 2021 Consumer Edition report of the same name released in October 2021. Together, the pair yield a 360-degree view of the customer experience (CX). From preferences to outcomes and the journey in between, the CX Leaders Trends and Insights series is designed to provide a wide lens view of the industry, touching on many topics, including consumer preferences, CX strategies, best practices, and so much more.
Special Thanks to our exclusive Corporate Edition sponsor and contributor, Cresta.
Two key areas are central to a successful WFH Hybrid program: the employee experience and the technology that powers the work. This blog post shares some key actions in each of these areas to help your organization improve the WFH Hybrid experience.
Execs In The Know features brands that are providing outstanding customer service experiences. The Brand Spotlight Series showcases innovations and solutions to CX challenges, from many of today’s leading brands.
On this episode, Chad sits down with Andrew Kortina, Co-Founder and Co-CEO at Fin Analytics, a comprehensive measurement platform for operations work.
Execs In The Know is leading with compassion and empathy through a program called Leading With Impact. Leading With Impact goes beyond the boardroom with the goal of focusing time, resources, and attention to the issues that matter most to our community members, as well as their friends, family, and colleagues.
The first-of-its-kind CX Marketplace delivers detailed, up-to-date partner thought leadership and resources while encouraging community members to share valuable peer insights in a candid, no-pressure-to-buy environment.
“Being a part of the Execs in the Know community is something I hold near and dear to my heart! The conference, webinars, and discussions are amazing. Being a Support leader, at times you feel like you are in this alone, and the EITK community reminds you that you’re not, you have people to rely on and talk things through. It’s been an amazing experience and I would recommend it to everyone I know!”
Nicole Cloonan
Senior Manager of Global Social Support
LinkedIn
Our exclusive online community of CX leaders is energized with new ideas and approaches to transform the customer experience. Know It All (KIA) empowers members to collaborate with peers (over two-thirds of whom are Director-level+) to break out of silos, fast-track C-suite buy-ins, develop better-informed strategies, and gain invaluable insider information on prospective vendors.
Join us May 19, 2022, along with Jeff Myers from SiriusXM, 20-30 of your peers, and a panel of CX industry experts to discuss optimizing performance and productivity in a modernized Outsourcing Model.
CX Insight is our exclusive magazine loaded with original content from CX industry peers and our expert team. Full of actionable takeaways, in-depth pieces, and high-level solutions, CX Insight is just part of Execs In The Know’s endless mission to set the agenda for the future of CX and keep the entire customer experience industry in the know.
Take the Stigma-Free Pledge
As part of Execs In The Know’s Leading with Impact initiative, we’re challenging our CX community to take a stance and become a stigma-free leader, co-worker, friend, and family member.
On this episode, Chad sits down with Andrew Kortina, Co-Founder and Co-CEO at Fin Analytics, a comprehensive measurement platform for operations work.
Know It All (KIA) is our exclusive, private online community where CX leaders from top corporate brands work together to solve current challenges, build new strategies, and position for the future.
Over two-thirds of the KIA members are Director-level or above. When this executive group shares best practices in an open discussion, Q&A, or blog post, we all learn from the best.
Connect with CX leaders in a welcoming and private setting while discussing the most pressing issues plaguing the customer experience industry. Network from your mobile device or desktop.
Our dynamic CX Marketplace solutions showcase and thought leadership resources makes KIA your one-stop shop for all things CX.
Execs In The Know is honored to have such an esteemed Advisory Board of CX leaders that not only advances sharing and mentorship within the industry, but ultimately prioritizes customer success over all else.
meet our advisory board