With the new year fast approaching, it’s the perfect time to re-evaluate how to overcome the digital divide to connect with customers and employees in a more personal way.

Faherty, a sustainable clothing brand, has struck a winning balance between the uniquely human factors and its digital journey to drive brand preference and loyalty.

In this webinar, Robin Porter, Customer Experience Manager at Faherty will be joined by Ben Somorjai, Product Manager, Platform and Ecosystem at Airkit to explore trends impacting CX in 2023 and discover how to prepare for the future through the creation of a humanized digital experience.

You will learn how to:

• Tackle ambitious goals by building repeatable, digital self-service
• Identify time savings, ROI, and efficiencies gained by digitizing processes like pre-order status updates, WISMO, and in-store returns

• Leverage and articulate the business value to gain buy-in for maintaining a focus on the human element throughout your digital experience
• Deliver a seamless experience across all engagement channels while scaling a fast-growing direct-to-consumer business at lower costs
• And so much more