Join us to learn and share Messaging trends, experiences, solutions, and opportunities in the name of innovation and improved customer experiences.
Join us as we inspire CX excellence at the JW Marriott Austin.
February 23, 2023 @ 1:00 PM ET
Fraud isn’t just taking place at the point of transaction. It’s now taking place across the entire customer journey.
Fraudsters are masters at mimicking the behaviors of your good customers. So, how do you tell the two apart and prepare to react quickly to a range of scenarios? Better yet, how do you stop the ones you know are bad actors that get through the authorization process? Priceline.com, part of the world’s largest travel company, is no stranger to fraud attempts/bad actors. Learn how their team dove deep into suspicious activity to identify customer behaviors to not only stop fraud before it happened but also get to know and serve their customers better.
Join Execs In The Know along with Nitish Pandit, Sr. Director of Finance at Priceline.com, and Scott Buchanan, CMO at Forter, to learn how it led to fewer losses, more revenue, and a more loyal customer base.
in our executive online CX community
Know It All (KIA) is our exclusive online community where CX leaders from top brands work together to solve challenges, build strategies, and position for the future.
Over two-thirds of the KIA members are Director-level or above. When this prestigious group shares best practices in an open discussion, Q&A, or blog post, we all benefit.
Bond with CX leaders in a welcoming and private setting while discussing the most pressing challenges in the customer experience industry.
Our dynamic CX Marketplace solutions showcase and thought leadership resources makes KIA your one-stop shop for all things CX.