Events - Execs In The Know

Knowledge Center
- - - Download the CX Leaders Trends & Insights – Corporate Edition report
Events
- - - CUSTOMER RESPONSE SUMMIT
      CRS Nashville, TN – September 20-22, 2023 – Registration is Now Open
      
      CRS Tucson, AZ – March 13-15, 2024 – Save The Date
      
      RECENT EVENT
      
      Customer Response Summit Austin, TX – March 1-3, 2023
  - - EXECUTIVE BRIEFINGS
      AI-Powered Solutions Briefing – Virtual – June 29, 2023
      
      Outsourcing Briefing – New York, NY – August 17, 2023
      
      Outsourcing Briefing – Tempe, AZ – August 22, 2023
      
      RECENT EVENT
      
      Outsourcing Executive Briefing – Virtual – April 27, 2023
  - - WEBINARS
      From Fixed to Fluid – How Generative AI, Gig & Traditional Support are Shaping the Future of the Call Center – June 8, 2023 – Registration now open
      
      Exploring Best Practices, Opportunities, and Risks of LLM-Powered AI for CX Leaders – ON-DEMAND
      
      View All Webinars
Community
- KNOW US
  
  Learn more about our exclusive online community for CX Leaders at top corporate brands.
- LEARN WITH US
  
  Browse our member blogs for just a taste of what’s to offer inside our community.
- JOIN US
  
  Are you an end-user CX Leader? Request to join our community for exclusive access to the best minds in the business.
Marketplace
- CX “Ideas Marketplace”
  
  Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.
- Thought Leadership
  
  Browse blog articles packed with the latest ideas and inspiration to raise your CX game.
- Resource Library
  
  Access our growing library of downloadable materials typically gated to the general public (online community members only).
Supplier Engagement
About Us
- - - Join us for CRS Nashville!

Knowledge Center
- - - Download the CX Leaders Trends & Insights – Corporate Edition report
Events
- - - CUSTOMER RESPONSE SUMMIT
      CRS Nashville, TN – September 20-22, 2023 – Registration is Now Open
      
      CRS Tucson, AZ – March 13-15, 2024 – Save The Date
      
      RECENT EVENT
      
      Customer Response Summit Austin, TX – March 1-3, 2023
  - - EXECUTIVE BRIEFINGS
      AI-Powered Solutions Briefing – Virtual – June 29, 2023
      
      Outsourcing Briefing – New York, NY – August 17, 2023
      
      Outsourcing Briefing – Tempe, AZ – August 22, 2023
      
      RECENT EVENT
      
      Outsourcing Executive Briefing – Virtual – April 27, 2023
  - - WEBINARS
      From Fixed to Fluid – How Generative AI, Gig & Traditional Support are Shaping the Future of the Call Center – June 8, 2023 – Registration now open
      
      Exploring Best Practices, Opportunities, and Risks of LLM-Powered AI for CX Leaders – ON-DEMAND
      
      View All Webinars
Community
- KNOW US
  
  Learn more about our exclusive online community for CX Leaders at top corporate brands.
- LEARN WITH US
  
  Browse our member blogs for just a taste of what’s to offer inside our community.
- JOIN US
  
  Are you an end-user CX Leader? Request to join our community for exclusive access to the best minds in the business.
Marketplace
- CX “Ideas Marketplace”
  
  Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.
- Thought Leadership
  
  Browse blog articles packed with the latest ideas and inspiration to raise your CX game.
- Resource Library
  
  Access our growing library of downloadable materials typically gated to the general public (online community members only).
Supplier Engagement
About Us
- - - Join us for CRS Nashville!

CX Events

Upcoming Events

We bring together customer experience thought leaders through events, webinars, and community.

Virtual Briefings & Customer Response Summits

Upcoming & On-Demand Webinars

Upcoming Webinars

From Fixed to Fluid – How Generative AI, Gig & Traditional Support are Shaping the Future of the Call Center
June 8, 2023 @ 1:00 PM ET
join the webinar

Available Webinars

Keep the conversation going after the event

in our executive online CX community

Know It All (KIA) is our exclusive online community where CX leaders from top brands work together to solve challenges, build strategies, and position for the future.

join the community

Exclusivity

Over two-thirds of the KIA members are Director-level or above. When this prestigious group shares best practices in an open discussion, Q&A, or blog post, we all benefit.

Networking

Bond with CX leaders in a welcoming and private setting while discussing the most pressing challenges in the customer experience industry.

Marketplace

Our dynamic CX Marketplace solutions showcase and thought leadership resources makes KIA your one-stop shop for all things CX.

Download the CX Leaders Trends & Insights – Corporate Edition report

CUSTOMER RESPONSE SUMMIT

EXECUTIVE BRIEFINGS

WEBINARS

CX “Ideas Marketplace”

Thought Leadership

Resource Library

Join us for CRS Nashville!

Download the CX Leaders Trends & Insights – Corporate Edition report

CUSTOMER RESPONSE SUMMIT

EXECUTIVE BRIEFINGS

WEBINARS

Join us for CRS Nashville!

CX Events

Upcoming Events

We bring together customer experience thought leaders through events, webinars, and community.

Virtual Briefings & Customer Response Summits

AI-Powered CX Solutions – Executive Briefing – June 2023

June 29, 2023

Outsourcing Executive Briefing – August 2023 Live In New York & Tempe

Customer Response Summit – Nashville 2023

September 20 - September 22, 2023

Upcoming & On-Demand Webinars

Upcoming Webinars

From Fixed to Fluid – How Generative AI, Gig & Traditional Support are Shaping the Future of the Call Center

Available Webinars

Exploring Best Practices, Opportunities, and Risks of LLM-Powered AI for CX Leaders

Risky Business: How a Risk Decision Can Increase Customer Lifetime Value

Elevating the Contact Center Agent Experience (AX) in the Hybrid Work Era

Bad Actor. Good Customer. Who’s Who?

The 2023 CX Leader’s Roadmap: A Focus on Human-Digital Experiences

Improving Customer Experience through the use of Digital Transformation Technologies

7 Tips for Optimizing Operations Using Contact Center Automation

Using RPA and Desktop Analytics to Enhance Both the Employee & Customer Experience

The Value of Done: Rapid Customer Experience For Rapid ROI; Yellow Case Study

Busting Silos and Delivering Outcomes: How Leading Brands Break Down Data, Operational, and Technology Silos

Why Omnichannel, Digital Self-Service is the Future for Customer Engagement

Time & Motion Studies are Dead: A Better Way to Improve the Agent Journey

It’s Time to Modernize Your Call Center’s Security

The Year’s Biggest CX Hurdles – and How Brands Can Overcome Them

Striking the Right Balance Between Delighting Customers and Stopping Fraudsters

The Rise of the CCO

How the US Labor Market Changes are Influencing New Outsourcing Strategies

From Lockdown to Warp Speed and Beyond

The Future of Customer Care and Role of Advanced Analytics

AI-Driven Personalization that Will Make Your Heart Sing

Shifting Customer Care from Cost Center to Value Center

Transforming Contact Centers Outcomes Through Employee Engagement

Performance Management & Complexity Mapping for Data-Driven CX

Utilizing the Power of GigCX to Transform Your Customer Experience

How Automated Testing and Monitoring Assures Seamless Customer Journeys

How Customer-Centric Brands are Scaling their 2021 Customer Support through Authenticity, Transparency, and, Advocacy

Fighting COVID Fatigue in the Contact Center: Employee Engagement that Works

Distance Learning Bridges the Gap

Empowering Agents with Real-Time Insights: A Formula for Exceptional CX

Keeping Your Customer Journey Personal Amid Historic Change

Fueling Growth with a Virtual Flex Service Model

Agility In Disruptive Times: How The Home Depot is Embracing the “Next Normal” in the Customer & Employee Experience

Embrace and Activate Digital Customer Experience for Future Success

Business Continuity in the Midst of a Crisis & Preparing for the New Normal

Double Win: Transforming Customer and Employee Experience with Artificial Intelligence (AI)

How to Manage and Optimize Your Work-at-Home Program During a Crisis

Building a Radically Personal Customer Service Mindset

Addressing Global Impacts to Your CX Operational Readiness

IVA is the New IVR

Embracing Change in Customer Service: Empower Your Agents with Automation

Cut Through the Noise: How to Bring Bots to Life

Achieve Extraordinary CX with Analytics Insights

The New Face of Omnichannel Support

Six Key Elements of High Performing Teams to Deliver Outstanding Customer Experiences

Shape The Future of Customer Service With A.I. Powered by Service Cloud Einstein

Operationalizing Customer Experience with Analytics to Deliver Better Business Outcomes

Omnichannel Customer Care And The Experience Economy

Microlearning: The Key to Improving Your Customer Experience, One Agent at a Time

Making Omnichannel a Reality Through AI Powered Customer Care

Impact of Consumers’ Digital Attitudes – Get Your Contact Center Ready

How to Create Legendary Social Media Customer Service

How T-Mobile is Reinventing Customer Service Through Frontline Empowerment

Exploring Customer Expectations in a Digital World

Designing Effortless Customer Experiences: Where Conversational AI and DIY Meet