CX Leadership Events


We bring customer experience thought leaders together through

Customer Response Summits, Briefings, Webinars, Executive Roundtables, and Community.

Why Attend CRS

“I have been attending the EITK conferences for several years now (I think it has been 10) and every time I leave inspired, fulfilled, energized and more knowledgeable. Anyone that is in CX should be attending at least one of these a year. They are life affirming.”

Traci L. - Senior Director of Customer Support - Forbes Media

“Attending the Customer Response Summit fed my passion for enhancing the customer experience. The event was incredibly well-organized, and the lineup of speakers was impressive. The sessions were expertly curated and provided great insights into the latest CX trends and strategies. What truly set the Summit apart was the sense of community and the opportunity to connect with industry leaders. Thank you for an exceptional experience!”

Alicia D. - Senior Manager, Vendor Operations - Sephora

“I was a first-time attendee to CRS and to say I was blown away would be an understatement! This was top notch event from start to finish. I really enjoyed meeting Senior Leaders from so many different companies and learning what they are doing within their space. So often we are siloed and busy running our own teams/operations and spending a few focused, engaging and fun days with Customer Obsessed leaders was refreshing. I look forward to attending future summits and will encourage others who would benefit from the content within my company to attend. Thank you!”

Kimberly O. - VP of Operations - Travelex Insurance Services

“This is one of the best conferences I have attended due to the participants. Not sure I recall another conference that was stacked full of my peers and where the peers were open and engaging.”

Todd S. - SVP Customer Experience - Fleetcor

“Being a member of the Execs in The Know community is an incredible experience. The community is made up of a group of diverse and dynamic professionals, all willing and highly capable of sharing and supporting various needs and questions from their peer group; knowing that I have a qualified sounding board is empowering and beneficial to my professional growth and development. Attending the Customer Response Summit simply magnifies the benefits of an already strong and impactful community – taking a small group of professionals who are invested in learning and growing and partnering them face to face to discuss relevant current and future topics is a powerful combination. Beyond the content of what’s discussed, the connections made are invaluable.”

Valary D. - Director, Customer Care Sales - GoPro Inc.

WEBINAR  •  Now Available On-Demand
Aligning Leadership Behind Accelerated and Responsible GenAI

Leaders are flooded daily with information about Generative AI – often leading to more questions than answers, such as:

How does Generative AI fit into my contact center, and how can I manage executive expectations that aren’t always reasonable? How can I effectively explain to teams throughout the organization where it fits and how it can be used? How can we deploy this technology in a responsible and ethical way?

Join Execs In The Know and our valued partner Concentrix on November 16, 2023 (1:00 – 2:00 PM ET) for a CX Leaders webinar on “Aligning Leadership Behind Accelerated and Responsible GenAI.”

learn more   view all webinars

Keep the conversation going after the event

in our executive online CX community

Know It All (KIA) is our exclusive online community where CX leaders from top brands work together to solve challenges, build strategies, and position for the future.

join the community



Over two-thirds of the KIA members are Director-level or above. When this prestigious group shares best practices in an open discussion, Q&A, or blog post, we all benefit.


Bond with CX leaders in a welcoming and private setting while discussing the most pressing challenges in the customer experience industry.


Our dynamic CX Marketplace solutions showcase and thought leadership resources makes KIA your one-stop shop for all things CX.