Join us as we inspire CX excellence at the Hotel del Coronado.

October 24 - October 26, 2022

Join us to learn and share Outsourcing trends, experiences, solutions, and opportunities in the name of innovation and improved customer experiences.

December 1, 2022

Join us to learn and share Messaging trends, experiences, solutions, and opportunities in the name of innovation and improved customer experiences.

August 4, 2022

Join us to learn and share CX+EX trends, experiences, solutions, and opportunities in the name of innovation and improved customer experiences.

Join us as we finally meet face-to-face again, inspiring CX excellence at the Wyndham Grand Clearwater Beach

March 28 - March 30, 2022

Watch on-demand as we inspired CX excellence at our bi-annual Customer Response Summit (CRS) with opportunities to learn, share, network, and engage. While our CRS events are traditionally live events, the 2021 spring event will be offered online with a Pre-Conference Workshop and two days of Panels, Case Studies, Coffee Talk, and powerful Keynotes.

NOW ON DEMAND

Over half the support, services, and call centers in the world are located in India, making the humanitarian crisis happening there an especially personal one to the CX community.

May 7, 2021

Watch on-demand as we bring together the brightest minds in customer experience, inspiring CX excellence.

Join us to learn and share outsourcing trends, experiences, solutions, and opportunities in the name of innovation and improved customer experiences. This Outsourcing Briefing features Kim Nelson from Microsoft and other CX experts.

March 11, 2021

Join us to learn and share work-from-home trends, experiences, solutions, and opportunities in the name of innovation and improved customer experiences. This Work-from-Home Briefing will include collaboration with global CX brand leaders and feature a panel of CX subject matter experts.

June 10, 2021

Join us to learn and share outsourcing trends, experiences, solutions, and opportunities in the name of innovation and improved customer experiences.

December 9, 2021

Join us to learn and share outsourcing trends, experiences, solutions, and opportunities in the name of innovation and improved customer experiences.

May 19, 2022

A great customer experience relies upon the interplay between three essential pillars: People, Process, and Technology. The optimization, integration, and mutually supportive nature of these components are of primary focus during CustomerCONNECT.

February 23 - 24, 2021

Join us Live October 5-7, 2020 or On-Demand as we celebrate 10 years of inspiring CX excellence; as we go virtual to offer opportunities to learn, share, network, and engage.

NOW ON DEMAND

Understanding your customers is critical, especially right now, so Execs In The Know (EITK) is going digital on August 11, 2020 to bring you CustomerCONNECT. With rapidly changing customer expectations, needs, and behaviors, we will explore the many facets of staying connected with your customers during these times of immense change.

NOW ON DEMAND

Join us as we explore the many facets and changing dynamics in CX outsourcing. Learn about opportunities and prepare your strategy for 2021 and beyond with a featured keynote from the Target Corporation and other CX experts.

December 10 - December 11, 2020