CX Events

Upcoming Events

We bring together customer experience thought leaders through events, webinars, and community.

Upcoming & On-Demand Webinars

Upcoming Webinars

  • The 2023 CX Leader’s Roadmap: A Focus on Human-Digital Experiences

    December 8, 2022 @ 1:00 PM ET

    With the new year fast approaching, it’s the perfect time to re-evaluate how to overcome the digital divide to connect with customers and employees in a more personal way.

    Faherty, a sustainable clothing brand, has struck a winning balance between the uniquely human factors and its digital journey to drive brand preference and loyalty.

    In this webinar, Robin Porter, Customer Experience Manager at Faherty will be joined by Ben Somorjai, Product Manager, Platform and Ecosystem at Airkit to explore trends impacting CX in 2023 and discover how to prepare for the future through the creation of a humanized digital experience.

    You will learn how to:

    • Tackle ambitious goals by building repeatable, digital self-service
    • Identify time savings, ROI, and efficiencies gained by digitizing processes like pre-order status updates, WISMO, and in-store returns
    • Leverage and articulate the business value to gain buy-in for maintaining a focus on the human element throughout your digital experience
    • Deliver a seamless experience across all engagement channels while scaling a fast-growing direct-to-consumer business at lower costs
    • And so much more
    join the webinar

Available Webinars

Keep the conversation going after the event

in our executive online CX community

Know It All (KIA) is our exclusive online community where CX leaders from top brands work together to solve challenges, build strategies, and position for the future.

join the community



Over two-thirds of the KIA members are Director-level or above. When this prestigious group shares best practices in an open discussion, Q&A, or blog post, we all benefit.


Bond with CX leaders in a welcoming and private setting while discussing the most pressing challenges in the customer experience industry.


Our dynamic CX Marketplace solutions showcase and thought leadership resources makes KIA your one-stop shop for all things CX.