Join us as we inspire CX excellence at our bi-annual Customer Response Summit (CRS) with opportunities to learn, share, network, and engage. While our CRS events are traditionally live events, the 2021 spring event will be offered online with a Pre-Conference Workshop and two days of Panels, Case Studies, Coffee Talk, and powerful Keynotes.
Join us to learn and share outsourcing trends, experiences, solutions, and opportunities in the name of innovation and improved customer experiences. This Outsourcing Briefing features Kim Nelson from Microsoft and other CX experts.
Year after year, the Customer Response Summit Series continues to showcase first-hand, how global brands are challenging the “status quo” of traditional and emerging customer care channels.
A great customer experience relies upon the interplay between three essential pillars: People, Process, and Technology. The optimization, integration, and mutually supportive nature of these components are of primary focus during CustomerCONNECT.
Join us as we explore the many facets and changing dynamics in CX outsourcing. Learn about opportunities and prepare your strategy for 2021 and beyond with a featured keynote from the Target Corporation and other CX experts.
Join us Live October 5-7, 2020 or On-Demand as we celebrate 10 years of inspiring CX excellence; as we go virtual to offer opportunities to learn, share, network, and engage.
Understanding your customers is critical, especially right now, so Execs In The Know (EITK) is going digital on August 11, 2020 to bring you CustomerCONNECT. With rapidly changing customer expectations, needs, and behaviors, we will explore the many facets of staying connected with your customers during these times of immense change.