CX Leadership Events


We bring customer experience thought leaders together through

Customer Response Summits, Briefings, Webinars, Executive Roundtables, and Community.


CX LEADERS EXECUTIVE BRIEFING  •  June 20, 2024  •  11:30 AM ET
The Power of People: Enhancing CX Through Employee Engagement

Imagine a workspace where every interaction is charged with enthusiasm, where each project is met with unwavering dedication, and innovation isn’t just encouraged—it’s the norm. This isn’t a distant dream; it’s the powerful reality of a truly engaged workforce.

Join us on June 20, 2024 (11:30 AM to 1:30 PM ET) to unlock the secrets to this transformative environment at our CX Leaders Executive Briefing on The Power of People: Enhancing CX Through Employee Engagement. Discover how the heart of your organization—your team—can do more than just show up. Learn how to ignite a passion in your employees that not only enhances their approach to work but also drives your key performance indicators, from productivity and retention to innovation.

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CX LEADERS EXECUTIVE BRIEFING  •  August 6, 2024  • 8:30 AM CT
Cultivating Value-Driven Outsourcing Partnerships

As global dynamics shift and customer demands intensify, the strategic importance of Outsourcing has never been greater. Embracing change and innovation while keeping your customer and employee experience front and center will help you navigate what’s ahead with confidence.

As a CX leader, you understand that it’s not just about cutting costs—it’s about enhancing service quality, accessing specialized expertise, and achieving greater operational flexibility. With recent research indicating that 60% of CX leaders are prepared to invest more for enhanced services, the question is no longer if Outsourcing can benefit your organization but how to optimize your partnerships to drive real value and innovation.

Join us on August 6, 2024 from 8:30 AM CT – 4:00 PM CT in Brentwood, TN (just 15 miles from the Nashville Airport) at the Corpay, Inc. Business Office, alongside industry leaders and your CX peers for a CX Leaders Executive Briefing on Cultivating Value-Driven Outsourcing Partnerships to explore the latest trends, challenges, and strategies defining the future of customer interactions.

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CUSTOMER RESPONSE SUMMIT  •  September 24-26, 2024 
Building On Our Foundations
People ● Technology ● Data ● Humanity 

Join us at the JW Marriott Desert Springs Resort & Spa for an unparalleled gathering of CX leaders. Our Summit offers a carefully crafted agenda for a dynamic fusion of learning, sharing, and networking. Expect to ignite passion, spark innovation, and build lasting connections.

We’ll be focusing on, “Building on Our Foundations – People, Technology, Data, and Humanity,” which speaks directly to the heart of the CX industry in an era of continuous change. It celebrates the pillars of CX that propel us toward future possibilities when we continue to sharpen, enable, and enhance the fundamentals.

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Why Attend CRS

“I have been attending the EITK conferences for several years now (I think it has been 10) and every time I leave inspired, fulfilled, energized and more knowledgeable. Anyone that is in CX should be attending at least one of these a year. They are life affirming.”

Traci L. - Senior Director of Customer Support - Forbes Media

“Attending the Customer Response Summit fed my passion for enhancing the customer experience. The event was incredibly well-organized, and the lineup of speakers was impressive. The sessions were expertly curated and provided great insights into the latest CX trends and strategies. What truly set the Summit apart was the sense of community and the opportunity to connect with industry leaders. Thank you for an exceptional experience!”

Alicia D. - Senior Manager, Vendor Operations - Sephora

“I was a first-time attendee to CRS and to say I was blown away would be an understatement! This was top notch event from start to finish. I really enjoyed meeting Senior Leaders from so many different companies and learning what they are doing within their space. So often we are siloed and busy running our own teams/operations and spending a few focused, engaging and fun days with Customer Obsessed leaders was refreshing. I look forward to attending future summits and will encourage others who would benefit from the content within my company to attend. Thank you!”

Kimberly O. - VP of Operations - Travelex Insurance Services

“This is one of the best conferences I have attended due to the participants. Not sure I recall another conference that was stacked full of my peers and where the peers were open and engaging.”

Todd S. - SVP Customer Experience - Fleetcor

“Being a member of the Execs in The Know community is an incredible experience. The community is made up of a group of diverse and dynamic professionals, all willing and highly capable of sharing and supporting various needs and questions from their peer group; knowing that I have a qualified sounding board is empowering and beneficial to my professional growth and development. Attending the Customer Response Summit simply magnifies the benefits of an already strong and impactful community – taking a small group of professionals who are invested in learning and growing and partnering them face to face to discuss relevant current and future topics is a powerful combination. Beyond the content of what’s discussed, the connections made are invaluable.”

Valary D. - Director, Customer Care Sales - GoPro Inc.


Get Access to Exclusive Content & Collaborate with CX Peers

Connect with over 1,000 CX peers, crowdsource solutions, and fuel innovation in a collaborative environment – without fees or dues. Members also gain access to exclusive content like our CRS Tucson CX Executive Brief, featuring 10 cutting-edge industry insights from global leaders on CX leadership, technology, and human connection.

Join The Community         LOGIN TO ACCESS THE BRIEF

Explore the many benefits of becoming part of the KIA community:


Over two-thirds of the KIA members are Director-level or above. When this executive group shares best practices in an open discussion, Q&A, or blog post, we all learn from the best.


Connect with over 1,000 CX leaders in a welcoming and private setting while discussing the most pressing issues plaguing the customer experience industry. Network from your mobile device or desktop.


Our dynamic CX Marketplace solutions showcase and thought leadership resources makes KIA your one-stop shop for all things CX.