CX Events

Upcoming Events

We bring together customer experience thought leaders through events, webinars, and community.



Upcoming & On-Demand Webinars

Upcoming Webinars

  • Bad Actor. Good Customer. Who’s Who?

    February 23, 2023 @ 1:00 PM ET

    Fraud isn’t just taking place at the point of transaction. It’s now taking place across the entire customer journey.

    Fraudsters are masters at mimicking the behaviors of your good customers. So, how do you tell the two apart and prepare to react quickly to a range of scenarios? Better yet, how do you stop the ones you know are bad actors that get through the authorization process? Priceline.com, part of the world’s largest travel company, is no stranger to fraud attempts/bad actors. Learn how their team dove deep into suspicious activity to identify customer behaviors to not only stop fraud before it happened but also get to know and serve their customers better.

    Join Execs In The Know along with Nitish Pandit, Sr. Director of Finance at Priceline.com, and Scott Buchanan, CMO at Forter, to learn how it led to fewer losses, more revenue, and a more loyal customer base.

    Key takeaways:

    • An overview of three customer behaviors that were initially perplexing (and perceived as fraud).
    • How to prevent or at least mitigate the consequences before damage occurs.
    • The foundation for low customer friction and adequate protection against fraud across the customer journey.
    • Detecting suspicious activity: separating the bad actors from your good customers.
    • Identifying the precursors to fraud so you can stop it in its tracks.
    join the webinar

Available Webinars

Keep the conversation going after the event

in our executive online CX community

Know It All (KIA) is our exclusive online community where CX leaders from top brands work together to solve challenges, build strategies, and position for the future.

join the community



Over two-thirds of the KIA members are Director-level or above. When this prestigious group shares best practices in an open discussion, Q&A, or blog post, we all benefit.


Bond with CX leaders in a welcoming and private setting while discussing the most pressing challenges in the customer experience industry.


Our dynamic CX Marketplace solutions showcase and thought leadership resources makes KIA your one-stop shop for all things CX.