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  • Knowledge Center
        • CX Insight Magazine
        • Blog
        • Brand Spotlights
        • White Papers
        • CXMB Series
          • Corporate Edition
          • Consumer Edition
          • CXMB Insights By Vertical
        • Webinars
        • Podcast - Customer Driven
  • Events

        • Customer Response Summits

          CRS – Hollywood, FL – Mar. 2-4
          CRS – San Diego, CA – Oct. 5-7

        • BRIEFINGS

          Data & Analytics Briefing – SAVE THE DATE – Apr. 16
          Outsourcing Briefing – SAVE THE DATE – Jun. 10
          CX Technology – SAVE THE DATE – Nov. 10

        • OTHER EVENTS

          IVA is the New IVR – Jan. 30
          All Webinars
          Podcasts

  • Community

    • KNOW US

      Learn more about our exclusive online community for CX Leaders at top consumer brands.

    • LEARN WITH US

      Browse our member blogs and Q&As for just a taste of what’s on offer inside our community.

    • JOIN US

      Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.

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  • Leading with Heart: How Culture and Vision Energize the SolarCity Experience

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  • Harness the Power of NLP and Machine Learning

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  • Electric Customer Experience

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  • Text: You Can’t Put Customers on Hold

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  • Experiencing A Customer-First Culture With FexEd Techconnect

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  • UrGEN-C: The Value of Strategic Customer Experience Strategy

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Latest tweets

17 Jan

Our next webinar, "IVA is the New IVR", will cover emerging technologies that are bringing Intelligent Virtual Assistants (IVAs) to the forefront of successful Customer Experience strategies.

12 Dec

Bots and automation can be utilized in work flow to arm the agent with the information to be faster and more effective. #AutomationEmpowersAgents

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