White Papers - Execs In The Know

Knowledge Center
Events
- - - CUSTOMER RESPONSE SUMMITS
      CRS – Coronado, CA – Oct. 5-7
      
      BRIEFINGS
      Data & Analytics Briefing – Irving, TX – Postponed
      Outsourcing Briefing – Minneapolis, MN – Jun. 10
      CX Technology – SAVE THE DATE – Nov. 10
  - - VIRTUAL BRIEFING SERIES FOR COVID
      Shifting To A Work-at-Home Agent Model Quickly and Effectively – Mar. 24
      Implementing Bots and a Channel Guidance Strategy to Ensure Service, Business, and Information Continuity – Mar. 31
      Using IVAs to Shoulder Reduced Capacity and/or Increased Volume – Apr. 7
  - - OTHER EVENTS
      How to Optimize Your Work-at-Home Program During a Crisis – April 23
      All Webinars
      Podcasts
Community
- KNOW US
  Learn more about our exclusive online community for CX Leaders at top consumer brands.
- LEARN WITH US
  Browse our member blogs and Q&As for just a taste of what’s on offer inside our community.
- JOIN US
  Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.
Marketplace
- CX “Ideas Marketplace”
  Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.
- Thought Leadership
  Browse blog articles packed with the latest ideas and inspiration to raise your CX game.
- Resource Library
  Access our growing library of downloadable materials typically gated to the general public (online community members only).
Supplier Engagement
About Us

Knowledge Center
Events
- - - CUSTOMER RESPONSE SUMMITS
      CRS – Coronado, CA – Oct. 5-7
      
      BRIEFINGS
      Data & Analytics Briefing – Irving, TX – Postponed
      Outsourcing Briefing – Minneapolis, MN – Jun. 10
      CX Technology – SAVE THE DATE – Nov. 10
  - - VIRTUAL BRIEFING SERIES FOR COVID
      Shifting To A Work-at-Home Agent Model Quickly and Effectively – Mar. 24
      Implementing Bots and a Channel Guidance Strategy to Ensure Service, Business, and Information Continuity – Mar. 31
      Using IVAs to Shoulder Reduced Capacity and/or Increased Volume – Apr. 7
  - - OTHER EVENTS
      How to Optimize Your Work-at-Home Program During a Crisis – April 23
      All Webinars
      Podcasts
Community
- KNOW US
  Learn more about our exclusive online community for CX Leaders at top consumer brands.
- LEARN WITH US
  Browse our member blogs and Q&As for just a taste of what’s on offer inside our community.
- JOIN US
  Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.
Marketplace
- CX “Ideas Marketplace”
  Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.
- Thought Leadership
  Browse blog articles packed with the latest ideas and inspiration to raise your CX game.
- Resource Library
  Access our growing library of downloadable materials typically gated to the general public (online community members only).
Supplier Engagement
About Us

White Papers