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  • Knowledge Center
        • CX Insight Magazine
        • CX Trending Topics
          • COVID-19 Readiness
        • Blog
        • Brand Spotlights
        • White Papers
        • CXMB Series
          • Corporate Edition
          • Consumer Edition
          • CXMB Insights By Vertical
        • Webinars
        • Podcast - Customer Driven
  • Events

        • VIRTUAL EVENTS

          Upcoming

          • CustomerCONNECT 2021 – Feb 23-24, 2021

           

          2020 – Recent Events

          • Virtual Outsourcing Briefing – Dec. 10
          • CRS – NOW VIRTUAL – ON-DEMAND
          • CustomerCONNECT – ON-DEMAND

        • VIRTUAL BRIEFING SERIES FOR COVID

          • Shifting To A Work-at-Home Agent Model Quickly and Effectively – ON-DEMAND
          • Implementing Bots and a Channel Guidance Strategy to Ensure Service, Business, and Information Continuity – ON-DEMAND
          • Using IVAs to Shoulder Reduced Capacity and/or Increased Volume – ON-DEMAND
          • A View From Inside Your Outsourced Partners’ Walls – ON-DEMAND

        • OTHER EVENTS

          • Fighting COVID Fatigue in the Call Center: Employee Engagement that Works – Feb 4, 2021
          • Distance Learning Bridges The Gap – ON-DEMAND
          • All Webinars
          • Podcasts
  • Community

    • KNOW US

      Learn more about our exclusive online community for CX Leaders at top consumer brands.

    • LEARN WITH US

      Browse our member blogs and Q&As for just a taste of what’s on offer inside our community.

    • JOIN US

      Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.

  • Marketplace

    • CX “Ideas Marketplace”

      Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.

    • Thought Leadership

      Browse blog articles packed with the latest ideas and inspiration to raise your CX game.

    • Resource Library

      Access our growing library of downloadable materials typically gated to the general public (online community members only).

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  • Leading with Heart: How Culture and Vision Energize the SolarCity Experience

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  • Harness the Power of NLP and Machine Learning

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  • Electric Customer Experience

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  • Text: You Can’t Put Customers on Hold

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  • Experiencing A Customer-First Culture With FexEd Techconnect

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  • Getting to Know the Connected Consumer – CCP

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  • UrGEN-C: The Value of Strategic Customer Experience Strategy

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14 Jan

Join us on Feb. 4, 2021, at 1 PM ET for a special #webinar featuring experts from @RingCentral and @ENT_and_Allergy.

Discuss #employeeengagment in an age of #COVID19. Learn practical techniques for combating isolation and pandemic fatigue.

Register now: https://bit.ly/2XGXNhm

13 Jan

Taking place over two action-packed days (Feb. 23-24), #CustomerCONNECT will focus the conversation on three critical #CX pillars — #People, #Process, and #Technology.

Register now: https://bit.ly/2WpUBGa

View content from the last CustomerCONNECT: https://lnkd.in/e3WasiJ

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