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MENUMENU
  • Knowledge Center
        • CX Insight Magazine
        • CX Trending Topics
          • COVID-19 Readiness
        • Blog
        • Brand Spotlights
        • White Papers
        • CXMB Series
          • Corporate Edition
          • Consumer Edition
          • CXMB Insights By Vertical
        • Webinars
        • Podcast - Customer Driven
  • Events

        • VIRTUAL & LIVE EVENTS

          Upcoming

          • CRS Spring – Apr 26-28, 2021
          • Enabling Work From Home Briefing – Jun 10, 2021
          • CRS Fall – Coronado, CA – Sept 13-15, 2021

          Recent Events

          • Outsourcing Briefing – March 11, 2021
          • CustomerCONNECT 2021 – NOW ON-DEMAND
          • CRS Fall 2020 – NOW ON-DEMAND
          • CustomerCONNECT 2020 – ON-DEMAND

        • VIRTUAL BRIEFING SERIES FOR COVID

          • Shifting To A Work-at-Home Agent Model Quickly and Effectively – ON-DEMAND
          • Implementing Bots and a Channel Guidance Strategy to Ensure Service, Business, and Information Continuity – ON-DEMAND
          • Using IVAs to Shoulder Reduced Capacity and/or Increased Volume – ON-DEMAND
          • A View From Inside Your Outsourced Partners’ Walls – ON-DEMAND

        • OTHER EVENTS

          • How Automated Testing and Monitoring Assures Seamless Customer Journeys – ON DEMAND

          Recent Webinars

          • How Customer-Centric Brands are Scaling their 2021 Customer Support through Authenticity, Transparency, and Advocacy – ON-DEMAND
          • All Webinars
          • Podcasts
  • Community

    • KNOW US

      Learn more about our exclusive online community for CX Leaders at top corporate brands.

    • LEARN WITH US

      Browse our member blogs for just a taste of what’s on offer inside our community.

    • JOIN US

      Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.

  • Marketplace

    • CX “Ideas Marketplace”

      Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.

    • Thought Leadership

      Browse blog articles packed with the latest ideas and inspiration to raise your CX game.

    • Resource Library

      Access our growing library of downloadable materials typically gated to the general public (online community members only).

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  • Artificial Intelligence: Friend or Foe?

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  • Leading with Heart: How Culture and Vision Energize the SolarCity Experience

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  • Harness the Power of NLP and Machine Learning

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  • Electric Customer Experience

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  • Text: You Can’t Put Customers on Hold

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  • Experiencing A Customer-First Culture With FexEd Techconnect

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📢 Hot off the Press! Execs In The Know's April 2021 #CX Insight issue focuses on the importance and impact of simplicity in CX. Find a quiet spot, kick back, relax, and dive right in. Download your own PDF at https://bit.ly/3gcT3KC.

13 Apr

We're excited to be hosting two events during @ExecsInTheKnow's Customer Response Summit on Wednesday, April 28! Please join us for our Importance of Research to the Modern CX Executive Panel and our State of Vendor Management Coffee Talk. http://bit.ly/EITKSpring2021

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