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MENUMENU
  • Knowledge Center
        • CX Insight Magazine
        • CX Trending Topics
          • COVID-19 Readiness
        • Blog
        • Brand Spotlights
        • White Papers
        • CXMB Series
          • Corporate Edition
          • Consumer Edition
          • CXMB Insights By Vertical
        • Webinars
        • Podcast - Customer Driven
  • Events

        • VIRTUAL EVENTS

          • CRS – NOW VIRTUAL – Oct. 5-7
          • CustomerCONNECT – ON-DEMAND

           

          BRIEFINGS

          • Data & Analytics Briefing – Irving, TX – Postponed
          • Outsourcing Briefing – Minneapolis, MN – postponed
          • CX Technology – SAVE THE DATE – Nov. 10

        • VIRTUAL BRIEFING SERIES FOR COVID

          • Shifting To A Work-at-Home Agent Model Quickly and Effectively – ON-DEMAND
          • Implementing Bots and a Channel Guidance Strategy to Ensure Service, Business, and Information Continuity – ON-DEMAND
          • Using IVAs to Shoulder Reduced Capacity and/or Increased Volume – ON-DEMAND
          • A View From Inside Your Outsourced Partners’ Walls – ON-DEMAND

        • OTHER EVENTS

          • Keeping Your Customer Journey Personal Amid Historic Change – September 17, 2020
          • All Webinars
          • Podcasts
  • Community

    • KNOW US

      Learn more about our exclusive online community for CX Leaders at top consumer brands.

    • LEARN WITH US

      Browse our member blogs and Q&As for just a taste of what’s on offer inside our community.

    • JOIN US

      Are you a CX Leader? Request to join our community for exclusive access to the best minds in the business.

  • Marketplace

    • CX “Ideas Marketplace”

      Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.

    • Thought Leadership

      Browse blog articles packed with the latest ideas and inspiration to raise your CX game.

    • Resource Library

      Access our growing library of downloadable materials typically gated to the general public (online community members only).

  • Supplier Engagement
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White Papers

  • The Role of Artificial Intelligence in Customer Service

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  • Artificial Intelligence: Friend or Foe?

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  • Customer-Driven Priorities

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  • Leading with Heart: How Culture and Vision Energize the SolarCity Experience

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  • Harness the Power of NLP and Machine Learning

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  • Electric Customer Experience

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  • Text: You Can’t Put Customers on Hold

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  • Experiencing A Customer-First Culture With FexEd Techconnect

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  • Getting to Know the Connected Consumer – CCP

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  • UrGEN-C: The Value of Strategic Customer Experience Strategy

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Latest tweets

14 Sep

Virtual CRS just got better! Join Corey Flournoy from @Groupon (Oct. 7) as he shares how the practice of #Allyship can reshape company culture and initiate meaningful change built upon a foundation of #empathy, #advocacy, and #activism.

Learn more: https://bit.ly/2YUe4QN

11 Sep

Join us for a special webinar, Sept. 17, 2020!

Learn how @vivino, the world's largest online #wine retailer, is creating a world-class #customerexperience during these uncertain times? #CX #Retail #ecommerce

Register Now (it's free): https://bit.ly/35ocw5Q

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