A Quarterly Execs In The Know Publication

Welcome to the CX Insight Magazine. In 2020, new issues will be published in the months of January, April, July, and October. The magazine includes insights worth sharing from Execs In The Know and contributing authors. Enjoy!

  • April 2020 Issue

    Sharing Experience and Knowledge As We Lead Together

    Welcome to the April 2020 edition of the Execs In The Know Magazine publication – CX Insight. As you can imagine, in this issue, business continuity strategies dominate the headlines in response to the unfortunate series of events with the COVID-19 pandemic.

    Looking back on these recent weeks, the power of knowledge within our customer experience (CX) leadership community has been more apparent. In the face of this crisis, you’ve had to break through bureaucracy, implement new CX channels, and put your leadership skills to the test. We’ll continue to do our part by bringing you together to share ideas and problem solve. We’ll continue the support through this publication, our COVID-19 Readiness Resources page, our educational Virtual Briefing Series, our KIA (Know It All) Online Community, and our Together As One initiative where you can experience some downtime with a positive human connection.

    So, dive into this Issue! We have some insightful tips and topics ranging from digital experience, outsourcing, and work-at-home strategies to technology considerations, changing expectations, customer communication, and more! Enjoy.

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  • January 2020 Issue