A Quarterly Execs In The Know Publication
Welcome to the CX Insight Magazine. In 2020, new issues will be published in the months of January, April, July, and October. The magazine includes insights worth sharing from Execs In The Know and contributing authors. Enjoy!
A New Year, A New Publication Just for You
Welcome to our first quarterly Execs In The Know Magazine publication – CX Insight. We are so excited to deliver this to you, our community of CX leaders.
It has been months in the making – diligently listening to trending topics in the Community, at events, in webinars, and general discussions. Our goal is to pull together pertinent information you can use in your leadership roles – doing the footwork to gather insights and information under a single cover and making it available online and in a downloadable, printable format.
So, take a look! We have some great articles in this issue covering 2020 predictions, the gig economy, data and analytics, agent engagement, diversity and inclusion, a leadership interview, and more!