Welcome to CX Insight Magazine. Quarterly issues are published in January, April, July, and October. The magazine features insights worth sharing from Execs In The Know and contributing authors. Enjoy!
Looking ahead as we chart the course for CX excellence.
Happy New Year! As we step into the first quarter of 2024, we are thrilled to present the latest edition of CX Insight magazine. In this issue, we delve into cutting-edge trends, innovative strategies, and the inspiring stories of industry leaders shaping CX’s future.
Our feature articles provide an in-depth look at the intersection of artificial intelligence (AI) and CX to showcase firsthand accounts and expert insights highlighting how AI is becoming integral to the CX landscape. We also investigate the latest technologies and strategies enabling businesses to create hyper-personalized interactions and learn how leading organizations adopt a holistic approach to create a seamless and integrated total experience (TX).
Our Brand Spotlight features an exclusive interview with Carlos Castano from Microsoft, who shares insights into the brand’s customer-centric ethos, inclusive culture, and commitment to delivering exceptional experiences. Additionally, we interview Traci Lamm from Forbes for the KIA Online Community Member Spotlight feature.
As we explore the synergy between AI, hyper-personalization, and total experience, we invite you to embark on a journey of discovery with CX Insight magazine.
Thank you for being a part of our community. As always, we hope that something in this issue enlightens your perspective and provides the spark for new ideas and innovation.