Welcome to CX Insight Magazine. Quarterly issues are published in January, April, July, and October. The magazine features insights worth sharing from Execs In The Know and contributing authors. Enjoy!
AI is powering the future of customer experience.
In this issue, we’ll explore the exciting future that lies ahead in the ever-evolving landscape of customer experience (CX). As leaders in this industry, it is our responsibility to anticipate and adapt to the changes that shape the way we engage with customers, ensuring exceptional experiences in the digital age.
Follow along as we dive into the new era of CX, where the convergence of Artificial Intelligence (AI) and Large Language Models (LLM) promise groundbreaking possibilities. Discover how the fusion of technology and human touch empowers us to deliver hyper-personalized experiences to forge meaningful connections.
While technology is a crucial component, we also recognize the vital role employee experience plays in shaping the customer journey, and the importance of fostering a culture that empowers and engages. Additionally, we turn our attention to examining customers’ increasing demand for environmentally conscious practices from brands as we explore reimagining sustainability for CX.