About Us

shaping the future

The CX industry presents an incredible opportunity to innovate and we are working alongside global CX leaders to change the customers’ lives. We’re helping CX leaders improve their business by crowdsourcing knowledge, exploring opportunities, expanding networks, and inspiring fanatical customer experiences.




our mission

  • Advance the conversation on all facets of the customer experience, to improve individual brand experiences and the industry as a whole.

  • Provide executives with insightful data, research, and learnings on the evolution of corporate and consumer expectations.

  • Strengthen our community through the brightest minds in customer experience, alongside business partners sharing best-in-class products.

  • Inspire greatness through brand collaboration. Our goal is to connect leaders and to enlighten and motivate change.

built for leaders by leaders

With the world's leading executives on our Advisory Board, together we can revolutionize customer experience.

    Alvin Stokes
    Chief Customer Contact OfficerSmileDirectClub
    Carolyne Truelove
    Vice President, Reservations and Service RecoveryAmerican Airlines
    Jim Gallagher
    Vice President of Customer CARE & FraudNordstrom
    Peter Mallot
    Worldwide Support Leader for Modern Life and Business ProgramsMicrosoft
    Mike Gathright
    SVP, Customer ExperienceHilton
    Ebrahim Hyder
    Vice President of Customer ServiceMichael Kors
    Jennifer Hanson
    Sr. Director, Target.com Guest Services & GiftCard OperationsTarget
    Jared Benesh
    Executive Vice President, Member Experience TransformationState Employees' Credit Union
    Mike Jones
    Senior Director, Customer Care & OperationsThe Home Depot
    Sue Morris
    Vice President, gTech Users & Product OperationsGoogle
    Paul Brandt
    Chief Experience OfficerGoodLeap
    John McCahan
    Vice President, Customer CareFTD
    Lisa Oswald
    Senior Vice President of Customer ServiceTravelzoo
    Tracy Sedlak
    Vice President of Customer SuccessOfferpad
    Andrew Pine
    Head of Consumer Affairs and Customer Relationship CenterJaguar Land Rover North America, LLC


  • In 2010, Execs In The Know was born and quickly evolved as a pillar of the customer experience industry.

    As a global community of CX executives from various industry verticals, EITK brings together high-caliber executives to learn, share, network, and engage to innovate. In 2020, we celebrated 10 years of inspiring excellence in customer experience.


Our purpose is simple: to set the agenda for the future of customer experience.

We believe that delivering exceptional customer experiences starts with the incredible individuals who make up our team. We pride ourselves on fostering an inclusive and diverse culture that celebrates uniqueness and embraces collaboration.

Our passionate and talented team members come from various backgrounds, experiences, and perspectives, bringing a wealth of knowledge and creativity to the table. Beyond our diverse skill sets, our team is united by a genuine passion for delivering excellence.

What sets us apart is our unwavering commitment to putting our global community of CX leaders at the heart of everything we do. We bring CX leaders together from across industries in a “Leaders Learning from Leaders” format to advance the conversation and set a new agenda for delivering amazing experiences for consumers.

How you can get in the know

We do this through our highly engaging Customer Response Summits, Briefings, Executive Roundtables, webinars, educational blog content, data-driven research reports, thought leadership whitepapers, corporate brand case studies, and so much more.

be in the know




Know It All (KIA) is our exclusive online networking community of CX leaders from the world’s biggest corporate brands. Together, we work together to solve challenges, build strategies, and set the agenda for the future of CX.


learn more about KIA


  • Ready to Improve Your Customer Experience?

    Join a global community of CX executives to learn, share, network, and engage to innovate.