About Us

At execs in the know (EITK), our purpose is simple: to set the agenda for the future of customer experience.

shaping the future

The CX industry presents a huge innovation opportunity and we are working alongside global CX leaders to change the customers’ lives. We’re helping CX leaders improve their business by crowdsourcing knowledge, exploring opportunities, expanding networks, and inspiring fanatical customer experiences.




our mission

  • Advance the conversation on all facets of the customer experience, to improve individual brand experiences and the industry as a whole.

  • Provide executives with insightful data, research, and learnings on the evolution of corporate and consumer expectations.

  • Strengthen our community through the brightest minds in customer experience, alongside business partners sharing best-in-class products.

  • Inspire greatness through brand collaboration. Our goal is to connect leaders, to enlighten and motivate change.

built for leaders by leaders

With the world's leading executives on our Advisory Board, together we can revolutionize customer experience.

    Jared Benesh
    Executive Vice President, Member Experience TransformationState Employees' Credit Union
    Paul Brandt
    Chief Experience OfficerGoodLeap
    Shellie Dow
    Vice President of Operation Services, Support, and StoresNintendo of America
    Jim Gallagher
    Vice President of Customer CARE & FraudNordstrom
    Mike Gathright
    SVP, Customer ExperienceHilton
    Jennifer Hanson
    Sr. Director, Target.com Guest Services & GiftCard OperationsTarget
    Ebrahim Hyder
    Vice President of Customer ServiceMichael Kors
    Mike Jones
    Senior Director, Customer Care & OperationsThe Home Depot
    Sue Morris
    Vice President, gTech Users & Product OperationsGoogle
    John McCahan
    Vice President, Customer CareFTD
    Sally McMahon
    SVP Channel Management and Customer AdvocacySiriusXM
    Alice Sesay Pope
    VP- Device, Digital & Alexa ServiceAmazon
    Lisa Oswald
    Senior Vice President of Customer ServiceTravelzoo
    Lisa Sinacola
    Worldwide Leader | Modern Life, Gaming and Customer Service - Customer Service and SupportMicrosoft
    Alvin Stokes
    Chief Customer Contact OfficerSmileDirectClub
    Carolyne Truelove
    Vice President, Reservations and Customer RelationsAmerican Airlines

How you can get in the know

We do this through our highly engaging Customer Response Summits, Briefings, Executive Roundtables, webinars, educational blog content, data-driven research reports, thought leadership whitepapers, corporate brand case studies, and so much more.

be in the know




Know It All (KIA) is our exclusive online networking community of CX leaders from the world’s biggest corporate brands. Together, we work together to solve challenges, build strategies, and set the agenda for the future of CX.


learn more about KIA


  • In 2010, Execs In The Know was born and quickly evolved as a pillar of the customer experience industry.

    As a global community of CX executives from various industry verticals, EITK brings together high-caliber executives to learn, share, network, and engage to innovate. In 2020 we celebrated 10 years of inspiring excellence in customer experience.

Our Team

EITK is a team dedicated to creating a culture of inclusion and diversity, pushing the limits of progressive topics through open and collaborative discussions.

We break down barriers to connect with peers and grow personal networks, while also nurturing an interactive environment to engage with fellow execs over insightful content resulting in actionable best-practice takeaways.

  • Chad McDaniel
  • Susan McDaniel
  • Gina Morkel
  • Scott Moberly
  • Jim Von Seggern
  • Tyler Ainge
  • Denne Banville
  • Elysia McMahan


  • Ready to Improve Your Customer Experience?

    Join a global community of CX executives to learn, share, network, and engage to innovate.