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About Us

At execs in the know (EITK), our purpose is simple: to set the agenda for the future of customer experience.

shaping the future

The CX industry presents a huge innovation opportunity and we are working alongside global CX leaders to change the customers’ lives. We’re helping CX leaders improve their business by crowdsourcing knowledge, exploring opportunities, expanding networks, and inspiring fanatical customer experiences.
 

our mission

  • Advance the conversation on all facets of the customer experience, to improve individual brand experiences and the industry as a whole.

  • Provide executives with insightful data, research, and learnings on the evolution of corporate and consumer expectations.

  • Strengthen our community through the brightest minds in customer experience, alongside business partners sharing best in class products.

  • Inspire greatness through brand collaboration. Our goal is to connect leaders, to enlighten and motivate change.


built for leaders by leaders

With the world's leading executives on our Advisory Board, together we can revolutionize customer experience.

  •  
    Leanne Crocker
    Global Customer CareStrategy Innovator
  •  
    Mike Gathright
    SVP, Hilton Reservations & Customer CareHilton
  •  
    Jennifer Hanson
    Sr. Director, Target.com Guest Services & GiftCard OperationsTarget
  •  
    Lisa Oswald
    Senior Vice President of Customer ServiceTravelZoo
  •  
    Sue Morris
    WW Leaders for Modern Life, Gaming & Customer ServiceMicrosoft
  •  
    Paul Brandt
    Vice President of Customer ExperiencePizza Hut
  •  
    Shellie Dow
    Vice President of Operation Services, Support, and StoresNintendo
  •  
    Andrew Pine
    Global Customer Director, excite!Porsche
  •  
    Nate Rosenthal
    Operations Leadairbnb
  •  
    Ginna Sauerwein
    Former Managing DirectorFedEx
  •  
    Judi Brenstein
    Vice President of Global Customer OperationsGroupon
  •  
    Michele Watson
    SVP of Client ServicesIndeed
  •  
    Ebrahim Hyder
    Vice President of Consumer SupportMichael Kors

How you can get in the know

We do this through our highly engaging Customer Response Summits, Briefings, Lunch and Learns, webinars, educational blog content, data-driven research reports, thought leadership whitepapers, corporate brand case studies, and so much more.

get in the know now!

 

 

 

Know It All is our exclusive online networking community of CX leaders from the world’s biggest consumer brands. Together, we work together to solve challenges, build strategies, and set the agenda for the future of CX.

learn more about KIA

  • HOW WE GOT STARTED

  • In 2010, Execs In The Know was born and quickly evolved as a pillar of the customer experience industry.

    As a global community of CX executives from various industry verticals, EITK brings together high-caliber executives to learn, share, network, and engage to innovate. In 2020 we are celebrating 10 years of inspiring excellence in customer experience.


Our Team

EITK is a team dedicated to creating a culture of inclusion and diversity, pushing the limits of progressive topics through open and collaborative discussions.

We break down barriers to connect with peers and grow personal networks, while also nurturing an interactive environment to engage with fellow execs over insightful content resulting in actionable best-practice takeaways.

  • Chad McDaniel
  • Susan McDaniel
  • Gina Morkel
  • Kiley Rubin
  • Emily Cowan
  • Justin Hussong
  • Kylie Allison

  • START A CONVERSATION

  • Ready to Improve Your Customer Experience?

    Join a global community of CX executives to learn, share, network, and engage to innovate.