The CX industry presents an incredible opportunity to innovate and we are working alongside global CX leaders to change the customers’ lives. We’re helping CX leaders improve their business by crowdsourcing knowledge, exploring opportunities, expanding networks, and inspiring fanatical customer experiences.
Advance the conversation on all facets of the customer experience, to improve individual brand experiences and the industry as a whole.
Provide executives with insightful data, research, and learnings on the evolution of corporate and consumer expectations.
Strengthen our community through the brightest minds in customer experience, alongside business partners sharing best-in-class products.
Inspire greatness through brand collaboration. Our goal is to connect leaders and to enlighten and motivate change.
With the world's leading executives on our Advisory Board, together we can revolutionize customer experience.
As a global community of CX executives from various industry verticals, EITK brings together high-caliber executives to learn, share, network, and engage to innovate. In 2020, we celebrated 10 years of inspiring excellence in customer experience.
Our purpose is simple: to set the agenda for the future of customer experience.
We believe that delivering exceptional customer experiences starts with the incredible individuals who make up our team. We pride ourselves on fostering an inclusive and diverse culture that celebrates uniqueness and embraces collaboration.
Our passionate and talented team members come from various backgrounds, experiences, and perspectives, bringing a wealth of knowledge and creativity to the table. Beyond our diverse skill sets, our team is united by a genuine passion for delivering excellence.
What sets us apart is our unwavering commitment to putting our global community of CX leaders at the heart of everything we do. We bring CX leaders together from across industries in a “Leaders Learning from Leaders” format to advance the conversation and set a new agenda for delivering amazing experiences for consumers.
We do this through our highly engaging Customer Response Summits, Briefings, Executive Roundtables, webinars, educational blog content, data-driven research reports, thought leadership whitepapers, corporate brand case studies, and so much more.
Know It All (KIA) is our exclusive online networking community of CX leaders from the world’s biggest corporate brands. Together, we work together to solve challenges, build strategies, and set the agenda for the future of CX.