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Advisory Board

Leaders Inspiring Leaders

 

 

We want to inspire every organization to put the Customer First when making decisions.

We believe that advancements in customer experience are created when leaders share experiences, outlooks, and insights.

We are Customer Driven

Our focus acknowledges the requirement to provide measurable value to our businesses by delivering customer experience improvements, in an efficient and effective manner.

We leverage research, data, and the experience of a broad network of world-class brands to develop leaders, advocate change, and transform the customer experience.

Core Values

The Corporate Board Members

The Mission of the Execs In The Know Corporate Advisory Board is to advance the sharing, learning, and brand-to-brand mentorship, of customer success strategies. Our Advisory Board Members and their respective brands represent Customer First and recognize the importance of customer success.

  •  
    Alvin Stokes
    Chief Customer Contact OfficerSmileDirectClub
  •  
    Carolyne M. Truelove
    Vice President, Reservations and Service RecoveryAmerican Airlines
  •  
    Jim Gallagher
    Vice President of Customer CARE & FraudNordstrom
  •  
    Peter Mallot
    Worldwide Support Leader for Modern Life and Business ProgramsMicrosoft
  •  
    Mike Gathright
    SVP, Customer ExperienceHilton
  •  
    Ebrahim Hyder
    Vice President of Customer ServiceMichael Kors
  •  
    Jennifer Hanson
    Sr. Director, Target.comTarget
  •  
    Jared Benesh
    Executive Vice President, Member Experience TransformationState Employees' Credit Union
  •  
    Mike Jones
    Senior Director, Customer Care & Operations The Home Depot
  •  
    Sue Morris
    Vice President, gTech Users & Product Operations Google
  •  
    Paul Brandt
    Chief Experience OfficerGoodLeap
  •  
    John McCahan
    Vice President, Customer CareFTD
  •  
    Lisa Oswald
    Senior Vice President of Customer ServiceTravelzoo
  •  
    Tracy Sedlak
    Vice President, Customer SuccessOfferpad
  •  
    Andrew Pine
    Head of Consumer Affairs and Customer Relationship CenterJaguar Land Rover North America, LLC