Advisory Board

Leaders Inspiring Leaders



We want to inspire every organization to put the Customer First when making decisions.

We believe that advancements in customer experience are created when leaders share experiences, outlooks, and insights.

We are Customer Driven

Our focus acknowledges the requirement to provide measurable value to our businesses by delivering customer experience improvements, in an efficient and effective manner.

We leverage research, data, and the experience of a broad network of world-class brands to develop leaders, advocate change, and transform the customer experience.

Core Values

The Corporate Board Members

The Mission of the Execs In The Know Corporate Advisory Board is to advance the sharing, learning, and brand-to-brand mentorship, of customer success strategies. Our Advisory Board Members and their respective brands represent Customer First and recognize the importance of customer success.

    Jared Benesh
    Executive Vice President, Member Experience TransformationState Employees' Credit Union
    Paul Brandt
    Chief Experience OfficerGoodLeap
    Shellie Dow
    Vice President of Operation Services, Support, and StoresNintendo of America
    Jim Gallagher
    Vice President of Customer CARE & FraudNordstrom
    Mike Gathright
    SVP, Customer ExperienceHilton
    Jennifer Hanson
    Sr. Director, Target.comTarget
    Ebrahim Hyder
    Vice President of Customer ServiceMichael Kors
    Mike Jones
    Senior Director, Customer Care & Operations The Home Depot
    John McCahan
    Vice President, Customer CareFTD
    Sally McMahon
    SVP of Channel Management and Customer AdvocacySiriusXM
    Sue Morris
    Vice President, gTech Users & Product Operations Google
    Lisa Oswald
    Senior Vice President of Customer ServiceTravelzoo
    Lisa Sinacola
    Worldwide Leader | Modern Life, Gaming and Customer Service - Customer Service and SupportMicrosoft
    Alvin Stokes
    Chief Customer Contact OfficerSmileDirectClub
    Carolyne M. Truelove
    Vice President, Reservations and Service RecoveryAmerican Airlines