Advisory Boards

Leaders Inspiring Leaders



We want to inspire every organization to put the Customer First when making decisions.

We believe that advancements in customer experience are created when leaders share experiences, outlooks, and insights.

We are Customer Driven

Our focus acknowledges the requirement to provide measurable value to our businesses by delivering customer experience improvements, in an efficient and effective manner.

We leverage research, data, and the experience of a broad network of world-class brands to develop leaders, advocate change, and transform the customer experience.

Core Values

The Corporate Board Members

The Mission of the Execs In The Know Corporate Advisory Board is to advance the sharing, learning, and brand-to-brand mentorship, of customer success strategies. Our Advisory Board Members and their respective brands represent Customer First and recognize the importance of customer success.

    LeAnne Crocker
    Director, Customer Care CentersOriental Trading Company, Inc - A Berkshire Hathaway Company
    Mike Gathright
    SVP, Customer ExperienceHilton
    Jennifer Hanson
    Sr. Director, Target.comTarget
    Lisa Oswald
    Senior Vice President of Customer ServiceTravelZoo
    Sue Morris
    Vice President of Global SupportGitHub
    Paul Brandt
    Chief Experience OfficerGoodLeap
    Alice Sesay Pope
    Senior Vice President, Global Head of Contact Centers Visa Inc.
    Shellie Dow
    Vice President of Operation Services, Support, and StoresNintendo
    Sally McMahon
    SVP of Channel Management and Customer AdvocacySiriusXM
    Judi Bolden
    Vice President of Global Customer OperationsGroupon
    Michele Watson
    SVP of Client ServicesFormerly with Indeed
    Ebrahim Hyder
    Vice President of Customer ServiceMichael Kors
    Brett Frazer
    Vice President, Customer ServiceSunbasket
    Carolyne Truelove
    Head of Global Fan ExperienceFanatics
    Jim Gallagher
    Vice President of Customer CARE & FraudNordstrom
    Jared Benesh
    Director, Client Experience CapabilitiesH&R Block
    Tim Hickler
    Vice President, Platform IntegritySnap Inc.

  • Phil Gray
  • Amit Shankardass
  • Edward Kowalski
  • Kathryn McGavick
  • Mike McCarron
  • Jyllene Miller

CX Partner Advisory Board

The mission of the Execs In The Know Partner Advisory Board is to combine expert knowledge and unique viewpoints with corporate end users to deliver more holistic solutions and provide comprehensive, effective information to support today’s progressive CX initiatives.