fbpx

Foster a Workplace Where Every Employee Is Passionately Engaged

Imagine a workspace where every interaction is charged with enthusiasm, where each project is met with unwavering dedication, and innovation isn’t just encouraged—it’s the norm. This isn’t a distant dream; it’s the powerful reality of a truly engaged workforce. 

Join us on June 20, 2024 (11:30 AM to 1:30 PM ET) to unlock the secrets to this transformative environment at our CX Leaders Executive Briefing on The Power of People: Enhancing CX Through Employee Engagement. Discover how the heart of your organization—your team—can do more than just show up. Learn how to ignite a passion in your employees that not only enhances their approach to work but also drives your key performance indicators, from productivity and retention to innovation.  

This is your chance to not just participate in the conversation but to lead it. To build a culture that champions CX success through the empowerment and motivation of every single team member. If you’re ready to turn the potential of your team into your organization’s most compelling success story, join us.  

 Let’s explore innovative strategies that foster a workplace where every employee is passionately engaged and wholly dedicated to propelling your organization forward. Your journey towards redefining employee engagement starts here.

Register Today
(End-User Corporate Brands Only)

WHY IS EMPLOYEE ENGAGEMENT SO IMPORTANT?

According to a recent Execs In The Know feedback survey, employee engagement is currently one of the hottest topics in our community. 

According to a new report from Gallup, employee engagement fell to 30 percent in the first quarter of this year, a three-point drop from the end of 2023 and the lowest level in 11 years.

We’re calling all leaders to come together to explore and embrace this opportunity to set your business apart by fostering a culture of engagement.  

Now is the time to sharpen the approach to building an invested workforce that can transform your company’s trajectory and significantly drive profitability and growth.  

If you are looking for enhanced productivity, steadfast customer loyalty, and reduced turnover and absenteeism, your journey begins with refining your approach to employee engagement

WHY ATTEND?

Organizations should strive to build engaged employees, not just satisfied employees. Together we will explore:

  • People-Centric Solutions: Gain insights into fostering an environment that values employees; well-being and professional growth. 
  • Comprehensive Topics: Explore a wide range of topics aimed at elevating the employee experience, from effective onboarding and gamification to combating burnout and enhancing job satisfaction. 
  • Practical Strategies: Learn from experts and peers about creating a supportive, engaging workplace that thrives on positive culture and recognition.

 

BRIEFING TOPIC HIGHLIGHTS

This pivotal CX Leaders Executive Briefing is designed for CX Leaders seeking to elevate employee engagement through innovative strategies prioritizing people within their processes. It is dedicated to enhancing the employee journey, focusing on enriching experiences through comprehensive onboarding, culture cultivation, retention strategies, and tailored training and coaching.

Get ready to celebrate the heart of customer experience: your people.
 

The CX Leaders Executive Briefing will cover a range of Employee Engagement topics, including but not limited to:

    • Agent and customer-facing tools: Technology that makes the job easier, less redundant, easier to identify customers, reduces agent burnout, etc. 
    • Coaching and training: Onboarding and ongoing training and coaching. 
    • Agent wellness: Wellness and employee engagement go hand-in-hand. How can a corporate wellness program help drive employee engagement? 
    • How to maximize your workforce’s potential with career pathing. 
    • Remote work capabilities: Tools that promote agent flexibility.
    • Reward, recognition, and gamification: Keeping agents motivated, focused, and continuously learning. 
    • Workplace culture: Collaboration and communication tools for agents to communicate with one another and receive updates from the company on happenings, goals, objectives, etc. 
  • WHO SHOULD ATTEND?

    Attendees should include corporate executives focused on the operational strategy and execution of customer care. This includes those currently using or considering Employee Engagement solutions in their CX strategy. Vendor attendance at this event is limited to the participating panelists. 

    If you’re a vendor (provider of CX services/solutions), please get in touch with us at info@execsintheknow.com to learn how to get involved. 


AGENDA

11:30 AM – 11:45 AM ET Welcome & Kickoff
11:45 AM – 1:15 PM ET Employee Engagement Panel & Discussion
1:15 PM– 1:30 PM ET Wrap Up
  • INTERESTED IN BEING A SPONSORING BUSINESS PARTNER?