Read our latest company announcements and news coverage to find out how we’re setting the agenda for Customer Experience.

Announcing Virtual CRS — A Live, Virtual Event That Will Cultivate Engagement and Inspire Customer Experience Innovation

Thursday September 17, 2020PHOENIX, Ariz., September 17, 2020 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce Virtual Customer Response Summit (CRS) — an inclusive, interactive online experience featuring an amazing lineup of keynote speakers, engaging panel discussions, case studies, and many small group networking opportunities.…
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Customer Experience Leaders from Visa and H&R Block Join Execs In The Know 2020 Corporate Advisory Board

Tuesday August 18, 2020PHOENIX, Ariz., August 18, 2020 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce the addition of two new members to their 2020 Corporate Advisory Board. Alice Sesay Pope, Senior Vice President, Global Contact Centers at Visa Inc. and Jared Benesh, Director, Client…
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Announcing CustomerCONNECT — A Live, Virtual Event Devoted to Customer Experience and the Voice of the Customer

Friday July 31, 2020PHOENIX, Ariz., July 31, 2020 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce CustomerCONNECT, an innovative industry event designed to bring together the world’s foremost customer experience executives for a unique opportunity to learn, share, network, and engage to innovate for an…
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Execs In The Know Releases Customer Experience (CX) Trending Topics Webpage to Help Leaders Improve Brand Experiences

Wednesday April 29, 2020PHOENIX, Ariz., April 29, 2020 — Global customer experience (CX) industry leader Execs In The Know (EITK) has announced the release of its CX Trending Topics webpage to advance the conversation on all facets of customer experience. As the newest resource on EITK’s website, the Trending Topics page features CX hot topic videos that…
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Execs In The Know Continues to Enhance Its COVID-19 Readiness Resource Page to Help Customer Experience Leaders With Business Contingency

Thursday April 23, 2020PHOENIX, Ariz., April 23, 2020 — Global customer experience industry leader Execs In The Know (EITK) has announced the release of fresh new content on its COVID-19 Readiness resource page to assist customer experience (CX) leaders in navigating the uncertain circumstances brought on by the COVID-19 (coronavirus) pandemic. The webpage…
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Quick Facts

Owners: Chad & Susan McDaniel
Established in 2010
Headquartered in Scottsdale, AZ