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Read our latest company announcements and news coverage to find out how we’re setting the agenda for Customer Experience.

Execs In The Know Releases the 2024 CX Leaders Trends & Insights: Consumer Edition Report

Wednesday October 9, 2024PHOENIX, ARIZONA, US, October 8, 2024 — Global customer experience (CX) industry leader Execs In The Know just released the 2024 CX Leaders Trends & Insights: Consumer Edition, an annual report dedicated to the experiences and opinions of consumers. New results suggest consumers continue to migrate toward Text-Based solutions and…
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Execs In The Know Welcomes Newest Advisory Board Member, John Caldwell, Senior Director of Team Member Service Centers at Target

Thursday August 1, 2024PHOENIX, Ariz., August 1, 2024 – Global customer experience (CX) industry leader Execs In The Know is proud to announce its newest Advisory Board member, John Caldwell, Senior Director of Team Member Service Centers at Target. John is a prominent figure in the CX industry with a passion and track record…
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Get AI for CX Certified: Execs In The Know and COPC Inc. Announce Foundations in AI for CX Certification Program in Minneapolis, Minnesota, on October 16-18, 2024

Thursday May 23, 2024PHOENIX, Ariz., May 23, 2024 — Global customer experience (CX) industry leader Execs In The Know has partnered with COPC, the global leader in the training and certification of the COPC CX Standard , to present a comprehensive 2.5-day live training: Foundations in AI for CX Certification Program. This exclusive…
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Announcing Execs In The Know’s Fall 2024 Customer Response Summit, Taking Place In Palm Springs, California on September 24-26, 2024

Thursday May 16, 2024PHOENIX, Ariz., May 16, 2024 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce its fall Customer Response Summit (CRS), a CX leadership event, will be held in Palm Springs, California on September 24-26, 2024. CRS is best known for its “Leaders Learning From Leaders” agenda which…
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Celebrating 1,000 Strong: Execs In The Know’s Know It All (KIA) Online Community Hits Milestone

Tuesday January 23, 2024PHOENIX, Ariz., January 23, 2024 — In the fast-paced customer experience (CX) landscape, finding a reliable network to collaborate, gather niche insights, and access valuable advice is critical for CX leaders. Execs In The Know’s Know It All (KIA) Online Community—an exclusive space curated specifically for CX leaders—is celebrating a…
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Laurie Tomko
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Owners: Chad & Susan McDaniel
Established in 2010
Headquartered in Phoenix, AZ

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Check out our case study conversation featuring @gladly and #CX leader, Mandi Geary from @BSNSPORTS, as she shares how #AI is taking customer personalization to the next level!

Listen to this full case study on-demand: https://app.webinar.net/zGlZPJL7xmM?mcc=LinkedIn

In a recent CX leaders use case discussion, Mandi Geary, Director of Customer Care at @BSNSPORTS, shared her inspiring AI journey with @gladly!

📺 Watch the full discussion on-demand here:

Read about the key takeaways here 👇
https://execsintheknow.com/blog/how-bsn-sports-successfully-integrated-ai-into-the-brands-cx-strategy/