Read our latest company announcements and news coverage to find out how we’re setting the agenda for Customer Experience.

Execs In The Know & COPC Inc. Partner to Release the CXMB Series 2020 Corporate Edition Report

Friday February 26, 2021SCOTTSDALE, Ariz., January 6, 2021 — Global customer experience industry leaders Execs In The Know and customer experience (CX) consulting firm COPC Inc. have announced the public release of the Customer Experience Management Benchmark (CXMB) Series 2020 Corporate Edition report. In compiling this year’s report, the research team surveyed CX…
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Announcing CustomerCONNECT and Other Signature 2021 Events Devoted to Improving the Customer Experience

Wednesday January 6, 2021SCOTTSDALE, Ariz., January 6, 2021 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce its next iteration of CustomerCONNECT, an innovative, fully-virtual event designed to bring together the world’s foremost customer experience executives for a unique opportunity to learn, share, network, and engage…
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Announcing Virtual CRS — A Live, Virtual Event That Will Cultivate Engagement and Inspire Customer Experience Innovation

Thursday September 17, 2020PHOENIX, Ariz., September 17, 2020 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce Virtual Customer Response Summit (CRS) — an inclusive, interactive online experience featuring an amazing lineup of keynote speakers, engaging panel discussions, case studies, and many small group networking opportunities.…
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Customer Experience Leaders from Visa and H&R Block Join Execs In The Know 2020 Corporate Advisory Board

Tuesday August 18, 2020PHOENIX, Ariz., August 18, 2020 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce the addition of two new members to their 2020 Corporate Advisory Board. Alice Sesay Pope, Senior Vice President, Global Contact Centers at Visa Inc. and Jared Benesh, Director, Client…
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Announcing CustomerCONNECT — A Live, Virtual Event Devoted to Customer Experience and the Voice of the Customer

Friday July 31, 2020PHOENIX, Ariz., July 31, 2020 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce CustomerCONNECT, an innovative industry event designed to bring together the world’s foremost customer experience executives for a unique opportunity to learn, share, network, and engage to innovate for an…
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Quick Facts

Owners: Chad & Susan McDaniel
Established in 2010
Headquartered in Scottsdale, AZ