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Read our latest company announcements and news coverage to find out how we’re setting the agenda for Customer Experience.

Announcing Execs In The Know’s Fall 2024 Customer Response Summit, Taking Place In Palm Springs, California on September 24-26, 2024

Thursday May 16, 2024PHOENIX, Ariz., May 16, 2024 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce its fall Customer Response Summit (CRS), a CX leadership event, will be held in Palm Springs, California on September 24-26, 2024. CRS is best known for its “Leaders Learning From Leaders” agenda which…
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Celebrating 1,000 Strong: Execs In The Know’s Know It All (KIA) Online Community Hits Milestone

Tuesday January 23, 2024PHOENIX, Ariz., January 23, 2024 — In the fast-paced customer experience (CX) landscape, finding a reliable network to collaborate, gather niche insights, and access valuable advice is critical for CX leaders. Execs In The Know’s Know It All (KIA) Online Community—an exclusive space curated specifically for CX leaders—is celebrating a…
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Execs In The Know Welcomes Esteemed Members to Its 2024 Corporate Advisory Board

Thursday January 11, 2024PHOENIX, Ariz., January 11, 2024 — Global customer experience (CX) industry leader Execs In The Know is proud to announce the appointment of two new distinguished customer experience leaders to its esteemed Corporate Advisory Board for 2024. The newly appointed members bring a wealth of expertise and diverse backgrounds, reflecting…
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Execs In The Know Releases the 2023 CX Leaders Trends & Insights: Consumer Edition Report

Thursday September 28, 2023PHOENIX, Ariz., September 28, 2023 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce the release of the 2023 CX Leaders Trends & Insights: Consumer Edition report. Dedicated to the experiences and opinions of consumers, the report was initially released during Execs In The Know’s signature event, the Customer…
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Execs In The Know & Conduent Release New Retail-Focused CX Research Report

Tuesday September 12, 2023PHOENIX, AZ, and FLORHAM PARK, NJ, US, September 12, 2023 — Global customer experience (CX) industry leader Execs In The Know is proud to announce the release of Experience & Loyalty Insights: A Research-Based Review — Retail & eCommerce. This research is released in partnership with Conduent, a global digital…
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Gina Morkel
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480-721-8391

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Owners: Chad & Susan McDaniel
Established in 2010
Headquartered in Phoenix, AZ

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Join us for an impactful 3 days at #CRSPalmSprings, September 24-26, at the @DesertSprings! Our theme, “Building on Our Foundations - People, Technology, Data, and Humanity,” speaks to the core of the CX industry in this era of change.

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https://execsintheknow.com/events/customer-response-summit-palm-springs-2024/

Elevate your CX leadership with our Foundations in #AI for CX Certification Program! Partnered with @COPC, join us in Minneapolis, MN, Oct 16-18, for this 2.5-day training perfect for senior CX leaders shaping AI-driven #CX strategies.

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