Read our latest company announcements and news coverage to find out how we’re setting the agenda for Customer Experience.

Execs In The Know Launches New Website

Thursday November 21, 2019PHOENIX, Ariz., November 21, 2019 — Global customer experience industry leader Execs In The Know is pleased to announce the launch of the company’s new website at www.ExecsInTheKnow.com. Execs In The Know (EITK) is excited to present the customer experience (CX) industry with a revamped site full of opportunities for…
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Execs In The Know Is Taking Customer Response Summit Coast to Coast in 2020

Tuesday November 19, 2019PHOENIX, Ariz., November 19, 2019 — Global customer experience industry leader Execs In The Know is thrilled to officially announce the 2020 schedule for Customer Response Summit (CRS). With two more exciting events on the agenda, CRS is going coast to coast, and beach to beach from Hollywood, Florida on…
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Execs In The Know & COPC Inc. Partner to Release the 2019 Consumer Edition of the Customer Experience Management Benchmark Series

Thursday September 19, 2019PHOENIX, Ariz., September 19, 2019 — Global customer experience industry leaders Execs In The Know and customer experience consulting firm COPC Inc. have announced the release of the 2019 Consumer Edition of the Customer Experience Management Benchmark (CXMB) Series. The 14th biannual installment of the series has corralled relevant year-over-year insights into…
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Execs In The Know Launches Know It All 2.0 – The Leading Private Customer Experience Community and Networking Platform

Wednesday September 11, 2019PHOENIX, Ariz., September 11, 2019 — Global customer experience (CX) industry leader Execs In The Know is excited to announce the launch of its brand new, state of the art updated version of the Know It All Community. Know It All (KIA) is an exclusive, innovative online platform specifically crafted for CX…
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Execs In The Know Releases Its Latest Thought-Leadership Paper: The Role of Artificial Intelligence in Customer Service – A Practical Guide for AI Consideration and Adoption

Thursday April 4, 2019PHOENIX, Ariz., April 4, 2019 — Execs In The Know, a community of Customer Experience Professionals, today announced the release of its Thought Leadership Paper, The Role of Artificial Intelligence In Customer Service. Artificial Intelligence (AI) remains a top priority for leaders as they experience technology’s powerful ability to unlock…
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Quick Facts

Owners: Chad & Susan McDaniel
Established in 2010
Headquartered in Scottsdale, AZ