Multi-Channel Mayhem: Creating the Ultimate, Connected Customer Experience Webinar


WINNIPEG, MANITOBA. April 8, 2015 – Chad McDaniel, President at Execs In The Know, will be moderating the webinar, “Multi-Channel Mayhem: Creating the Ultimate, Connected Customer Experience,” Tuesday, April 21, 2015 from 1:00-2:00 ET. Dan Gordon, SVP Strategy and Development at West Interactive, global leader of contact center transformation services, and Chris Toon, Product Manager, Customer e-Services at ADT, leading provider of home security and automation products and services, will also be speaking in the webinar.

The webcast will center on “the contact center of today” and reveal how changes in communication and technology, have shifted customer service expectations. The speakers will share ways to create a centralized, connected customer experience, as well as best practices for streamlining customer data and customer journey mapping.

“Creating the ultimate, connected customer experience isn’t always easy in a world where customers’ needs and expectations are changing quickly. It can be hard to keep up,” said Dan Gordon. “We are excited to partner with Execs in the Know on their latest webcast because we are passionate about helping brands narrow the gap between the customers’ expectations, and the experience they ultimately provide.”

To register for the webinar visit https://attendee.gotowebinar.com/register/2361481961618290945

About Execs in the Know

For over 15 years, Execs in the Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 50,000 Customer Experience Professionals. Execs in the Know connects people to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities. Examples of this can be seen at their Customer Response Summit events, roadshows, webinars, workshops, Blog Talk Radio segments, Industry Benchmarking Series, blogs, thought papers, and social communities.

To learn more about Execs in the Know, visit www.execsintheknow.com. For more information on their Customer Management Recruitment Solutions, visit www.justcareers.com.

About West Interactive

A leading global provider of innovative customer experience and technology integration solutions, West Interactive Services empowers organizations to effectively engage customers on their own terms. We design and implement solutions that strategically support an enterprise’s unique environment and enable seamless communication with customers across all channels.

West Interactive Services has nearly 30 years of experience building meaningful connections, enhancing productivity, increasing profitability, exceeding expectations and improving customer retention for clients in the communication, education, financial services, insurance, healthcare, hospitality, transportation and utility industries. Learn more at westinteractive.com.

About ADT

The ADT Corporation (NYSE:ADT) is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT’s broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to nearly seven million customers, and it employs approximately 17,500 people at 200 locations. More information is available at www.adt.com.

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