WINNIPEG, MANITOBA. March 3, 2015 – Chad McDaniel, President at Execs In The Know, will be moderating the webinar, “If it’s Broken fix it. Mending Broken Customer Journeys Through Digital Transformation,” Thursday, March 19, 2015 from 1:00-2:00 EDT. Daniel Hong, Senior Director of Product Marketing Strategy, will be speaking on behalf of customer engagement software andservices provider, 7 Inc. Yogena Austin, Sr. Business Web Analyst, Web Technology/Salesforce Team at Duke Energy, the largest electric power holding company in the United States, will also be a speaker in the webinar.
The webinar will explore how to identify and mend broken customer journeys, often caused by automation, escalation, and channel crossing. It will touch on topics like virtual agents, intelligent chat, visual IVR, customer effort, tracking metrics and analytics, and digital engagement solution technologies, to help create a next generation customer journey.
“Having a seamless customer experience works hand-in-hand with driving customer satisfaction and loyalty,” said Chad McDaniel. “7 Inc. and Duke Energy have a wonderful partnership story to share, that highlights how they were able to address their own customer journey mapping concerns and the exact deployment models used to correct them.”
To register for the webinar visit https://attendee.gotowebinar.com/register/4869604323173159682.
About Execs in the Know
For over 15 years, Execs in the Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 50,000 Customer Experience Professionals. Execs in the Know connects people to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities. Examples of this can be seen at their Customer Response Summit events, roadshows, webinars, workshops, Blog Talk Radio segments, Industry Benchmarking Series, blogs, thought papers, and social communities.
About 7 Inc.
7 makes customer service and sales simple. Our platform and applications use big data and predictive analytics to understand customers and drive better service and sales results for large enterprises. We do this over 2.5 billion times a year for the world’s leading companies. 7’s platform enables an omnichannel interaction experience. We connect customer interactions across an enterprise’s web, mobile, chat, social, and phone channels. It’s all in real-time and in the cloud. Our solutions drive immediate business results. We increase revenues, reduce service and sales costs, and create more satisfied customers. 7 serves the Global 100 market leaders in the Financial Services, Retail, Telecommunications, Technology, and Travel Industries. 7 is noted by Forbes as one of America’s Most Promising Companies. 7 is a trademark of 24/7 Customer, Inc. 7 is based in Campbell, California. For more information, visit: www.247-inc.com.
7 is a trademark of 24/7 Customer, Inc. All other brands, products or service names are or may be trademarks or service marks of their respective owners.
About Duke Energy
Duke Energy makes life better for millions of people every day by providing electric and gas services in a sustainable way – affordable, reliable and clean.
Duke Energy is the largest electric power holding company in the United States, supplying and delivering energy to approximately 7.2 million U.S. customers. They have approximately 57,500 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida – and natural gas distribution services in Ohio and Kentucky. Their commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets.
Headquartered in Charlotte, N.C., Duke Energy is a Fortune 250 company traded on the New York Stock Exchange under the symbol DUK.