Getting Real About Moments That Matter with Roku Posted on March 17, 2023 If the last few years have taught us anything, it’s to appreciate human interactions, empathy, and care. While digital technologies… read more
3 CX Leaders Discuss Creating Digital Experiences That Engage and Delight Customers Posted on March 13, 2023 Customers now demand personalized and targeted digital experiences that cater to their specific needs and preferences. In the competitive digital… read more
How Contact Centers Can Save Money During Uncertain Economic Times Posted on February 19, 2023 Inflationary pressures are detrimentally affecting business, and the contact center industry is not exempt from the effects. Higher expenditures and… read more
Top 5 Reasons CX Leaders Should Attend Customer Response Summit Posted on January 30, 2023 A relentless focus on exceeding customer experience (CX) is the founding principle behind everything CX leaders do. However, keeping pace… read more
5 Employee Experience Must-Haves When Choosing Your BPO Posted on October 20, 2022 Your guide to securing the right-fit contact center provider when it comes to culture and employee experience. In today’s tight… read more
Global Disruptions to Customer Service: How Top Brands Are Adapting Contingency Plans Amidst Coronavirus Concerns Posted on March 10, 2020 Every company has a business contingency plan (BCP) – a blueprint for ensuring continuity of service when the unexpected occurs.… read more
5 Key Customer Experience Factors to Fix within your Business Posted on September 7, 2018 The following is a guest post by West Corporation, a leader in CX solutions. To learn more about West Corporation,… read more
What is the technology behind a true omnichannel solution? Posted on August 31, 2018 The following is a guest post by Priyanka Tiwari, Sr. Product Marketing Manager at Interactions. To learn more about Interactions, visit the… read more
5 Ways Leaders Can Model High-CX Behaviors Posted on August 22, 2018 The following is a guest post by Melissa Pollock of AmplifAI. To learn more about AmplifAI, visit the company’s website.… read more