Getting Real About Moments That Matter with Roku
If the last few years have taught us anything, it’s to appreciate human interactions, empathy, and care. While digital technologies…
Tag Archives: Customer Service
3 CX Leaders Discuss Creating Digital Experiences That Engage and Delight Customers
Customers now demand personalized and targeted digital experiences that cater to their specific needs and preferences. In the competitive digital…
How Contact Centers Can Save Money During Uncertain Economic Times
Inflationary pressures are detrimentally affecting business, and the contact center industry is not exempt from the effects. Higher expenditures and…
Top 5 Reasons CX Leaders Should Attend Customer Response Summit
A relentless focus on exceeding customer experience (CX) is the founding principle behind everything CX leaders do. However, keeping pace…
5 Employee Experience Must-Haves When Choosing Your BPO
Your guide to securing the right-fit contact center provider when it comes to culture and employee experience. In today’s tight…
Global Disruptions to Customer Service: How Top Brands Are Adapting Contingency Plans Amidst Coronavirus Concerns
Every company has a business contingency plan (BCP) – a blueprint for ensuring continuity of service when the unexpected occurs.…
5 Key Customer Experience Factors to Fix within your Business
The following is a guest post by West Corporation, a leader in CX solutions. To learn more about West Corporation,…
What is the technology behind a true omnichannel solution?
The following is a guest post by Priyanka Tiwari, Sr. Product Marketing Manager at Interactions. To learn more about Interactions, visit the…
5 Ways Leaders Can Model High-CX Behaviors
The following is a guest post by Melissa Pollock of AmplifAI. To learn more about AmplifAI, visit the company’s website.…
