Looking to Boost Your CX? Boost Your Agent-Focused Employee Experience First
The customer experience (CX) industry is a competitive and ever-evolving space, and many organizations struggle to stay ahead of the…
Tag Archives: Customer Experience
Q&A with April Obersteller, Director of Global Experience at woom Bikes, One of the Fastest-Growing Companies in the U.S.
woom Bikes are the epitome of awesomeness in the world of two-wheeled wonders! These exceptional bicycles have taken the market…
Why CX Leaders Should Embrace Organizational Transformation to Meet the Evolving Needs of Customers
It’s no secret that investing in organizational change can be one of the most rewarding investments customer experience (CX) leaders…
Friendly Fraud: How Everyday Fraudsters Pose a Threat to eCommerce
As eCommerce grows, so too does its vulnerability to friendly fraud. Underneath the glowing possibility of introducing your product or…
Delighting Across the Digital Experience
The world has never been more reliant on digital channels, often self-served. But how can brands humanize and delight, regardless…
Improving Customer and Agent Effort Scores Simultaneously
Knowing your customer is the golden rule of any strong CX strategy, but focusing solely on customer satisfaction metrics can…
Infusing Personalization Into Automated Customer Experiences
Every shopper wrestles with two seemingly competing ideals. On one hand, they want to reach a solution as quickly as…
Practitioner’s Perspectives from the CX Leaders Trends & Insights: 2022 Corporate Edition
In addition to containing trending and new data built around the experiences and perspectives of 111 senior CX leaders, the…
Marriott International’s Shannon Patterson Talks About the Power of Putting People First
Shannon Patterson, SVP of Customer Engagement Centers at Marriott International, took center stage at Customer Response Summit (CRS) in Austin…
