How the Latest Outsourcing Trends and Strategies Are Reshaping the Industry Posted on January 9, 2023 No matter what industry you’re in, as a CX leader it’s important to stay on top of current outsourcing trends… read more
Webinar Wrap-Up of 2022: The Most Discussed Customer Experience (CX) Topics and Pressing Challenges Across the Industry Posted on December 28, 2022 Before we turn the calendar to 2023, let’s take a look back at Execs In The Know’s round-up of informative… read more
Day 2: Customer Response Summit Coronado Recap and Highlights Posted on November 7, 2022 As you’ve probably seen in our Day One recap of Customer Response Summit (CRS) Coronado, our Summits are one-of-a-kind, can’t-miss… read more
Day 1: Customer Response Summit Coronado Recap and Highlights Posted on October 31, 2022 On October 24-26, Execs In The Know proudly welcomed approximately 200 leaders from across the customer experience (CX) spectrum to… read more
5 Employee Experience Must-Haves When Choosing Your BPO Posted on October 20, 2022 Your guide to securing the right-fit contact center provider when it comes to culture and employee experience. In today’s tight… read more
Your CX Journey Is Broken at the Front Door — and You Can Fix It, Quickly Posted on October 12, 2022 Amazing CX Looks Like…? Think of the last time you found out about a new brand or product/service that intrigued… read more
Omnichannel vs. Multichannel: Are They the Same Customer Experience? Posted on October 11, 2022 Customers want to connect with brands across multiple channels on their preferred platforms. These shifting expectations have paved the way… read more
3 Ways AI and ML Can Take Your Customer Experience to the Next Level Posted on October 10, 2022 Are artificial intelligence (AI) and machine learning (ML) buzzwords or a practical reality for your contact center? It’s one thing… read more
Podcast Episode: How GigCX Is Evolving the CX Industry Posted on September 7, 2022 It’s no secret that the GigCX model opens up a world of possibilities when it comes to radically transforming the… read more