How the Latest Outsourcing Trends and Strategies Are Reshaping the Industry
No matter what industry you’re in, as a CX leader it’s important to stay on top of current outsourcing trends…
Tag Archives: Customer Experience
Webinar Wrap-Up of 2022: The Most Discussed Customer Experience (CX) Topics and Pressing Challenges Across the Industry
Before we turn the calendar to 2023, let’s take a look back at Execs In The Know’s round-up of informative…
Day 2: Customer Response Summit Coronado Recap and Highlights
As you’ve probably seen in our Day One recap of Customer Response Summit (CRS) Coronado, our Summits are one-of-a-kind, can’t-miss…
Day 1: Customer Response Summit Coronado Recap and Highlights
On October 24-26, Execs In The Know proudly welcomed approximately 200 leaders from across the customer experience (CX) spectrum to…
5 Employee Experience Must-Haves When Choosing Your BPO
Your guide to securing the right-fit contact center provider when it comes to culture and employee experience. In today’s tight…
Your CX Journey Is Broken at the Front Door — and You Can Fix It, Quickly
Amazing CX Looks Like…? Think of the last time you found out about a new brand or product/service that intrigued…
Omnichannel vs. Multichannel: Are They the Same Customer Experience?
Customers want to connect with brands across multiple channels on their preferred platforms. These shifting expectations have paved the way…
3 Ways AI and ML Can Take Your Customer Experience to the Next Level
Are artificial intelligence (AI) and machine learning (ML) buzzwords or a practical reality for your contact center? It’s one thing…
Podcast Episode: How GigCX Is Evolving the CX Industry
It’s no secret that the GigCX model opens up a world of possibilities when it comes to radically transforming the…
