The customer experience (CX) industry is a competitive and ever-evolving space, and many organizations struggle to stay ahead of the…
woom Bikes are the epitome of awesomeness in the world of two-wheeled wonders! These exceptional bicycles have taken the market…
It’s no secret that investing in organizational change can be one of the most rewarding investments customer experience (CX) leaders…
As eCommerce grows, so too does its vulnerability to friendly fraud. Underneath the glowing possibility of introducing your product or…
The world has never been more reliant on digital channels, often self-served. But how can brands humanize and delight, regardless…
Knowing your customer is the golden rule of any strong CX strategy, but focusing solely on customer satisfaction metrics can…
Every shopper wrestles with two seemingly competing ideals. On one hand, they want to reach a solution as quickly as…
In addition to containing trending and new data built around the experiences and perspectives of 111 senior CX leaders, the…
Shannon Patterson, SVP of Customer Engagement Centers at Marriott International, took center stage at Customer Response Summit (CRS) in Austin…