5 Expert Tips for Leading a Global Contact Center
Strategies for Leading a Multilingual Global Contact Center When you’re running multilingual operations or international business, oftentimes CX strategy and…
Tag Archives: Contact Center
5 Considerations When Optimizing Your Operations with Contact Center Automation
Over the last few years, call centers have changed significantly. With the rapid advancement of technology, brands have started to…
5 Employee Experience Must-Haves When Choosing Your BPO
Your guide to securing the right-fit contact center provider when it comes to culture and employee experience. In today’s tight…
Execs In The Know & COPC Inc. Publish 2017 Corporate Edition in Customer Experience Management Benchmark Series
Findings Show That Only About One-Third of Respondents Felt Their Company Offered Support in All The Channels Their Customers Want…
Top 3 Benefits and Best Practices of Contact Center Modernization
The following is a guest blog by Jil Fisher, Vice President of Product Management at West Interactive. For more information…
Intelligent Self-Service: Balancing Support Costs with CSAT
The following is a guest blog from Coveo. The overwhelming majority of support leaders have recognized that their organizations’ self-service channels…
The Contact Center of the Future: Everything Old is New Again
The following is a guest blog written by Evan Dobkin, Marketing Manager at Aspect Software. I entered the…
Optimizing your call center to provide excellent customer experience and make more money
The following is a guest blog written by Michael Cho at Next Caller. For more information on Next Caller, visit their…
Customer Executives to Meet in Vegas to Enhance CX and Innovation in Their Omni-Channel Service Strategies
Speakers From Hilton Worldwide, Williams-Sonoma Inc., Sony Computer Entertainment America LLC, and BaubleBar to Keynote Execs In The Know –…
