Strategies for Leading a Multilingual Global Contact Center When you’re running multilingual operations or international business, oftentimes CX strategy and…
Over the last few years, call centers have changed significantly. With the rapid advancement of technology, brands have started to…
Your guide to securing the right-fit contact center provider when it comes to culture and employee experience. In today’s tight…
Findings Show That Only About One-Third of Respondents Felt Their Company Offered Support in All The Channels Their Customers Want…
The following is a guest blog by Jil Fisher, Vice President of Product Management at West Interactive. For more information…
The following is a guest blog from Coveo. The overwhelming majority of support leaders have recognized that their organizations’ self-service channels…
The following is a guest blog written by Evan Dobkin, Marketing Manager at Aspect Software. I entered the…
The following is a guest blog written by Michael Cho at Next Caller. For more information on Next Caller, visit their…
Speakers From Hilton Worldwide, Williams-Sonoma Inc., Sony Computer Entertainment America LLC, and BaubleBar to Keynote Execs In The Know –…