Three emerging workforce trends in 2022
New ideas that you can consider for your CX teams Companies and contact centers are asking employees to come back…
Best Practices for Protecting Your CX Program During Economic Volatility
Around the world, businesses are facing increasingly tough economic headwinds. Whether you’re a startup or an established leader, the economic…
Maintaining Staff and Improving Speed to Competency During the Great Resignation
Technology changes impact all facets of a business. For contact centers, this also includes staffing and operations. Digital transformation poses distinct operational…
It’s A Wrap: Insights from Four CRS Clearwater Keynote Presentations
Wrapping up just last week, Customer Response Summit (CRS) Clearwater, Florida (March 28–30, 2022) was a CX leader’s paradise —…
Checklists for a Successful WFH Hybrid Model
To say the pandemic changed everything is an obvious understatement. As the pandemic eases and the way work gets done…
The Great Reinvention
Explore emerging ways to create candidate interest & employee retention with Rick Zayas, COPC VP, in a pre-conference workshop at Execs…
Connecting CX and EX to Deliver An Effective Hybrid Contact Center Workforce
For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies…
How Contact Centers Can Thrive by Doing Work From Home Right
As of May 2021, there was a record-high 9 million open jobs in the U.S. Despite that fact, employers across the country…
CRS Coronado: 10 CX Discussions You Don’t Want to Miss
UPDATE: NOW A VIRTUAL EVENT Due to the rapidly evolving situation with the new COVID-19 Delta variant and restrictive corporate…
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