How the Latest Outsourcing Trends and Strategies Are Reshaping the Industry
No matter what industry you’re in, as a CX leader it’s important to stay on top of current outsourcing trends…
Webinar Wrap-Up of 2022: The Most Discussed Customer Experience (CX) Topics and Pressing Challenges Across the Industry
Before we turn the calendar to 2023, let’s take a look back at Execs In The Know’s round-up of informative…
5 Expert Tips for Leading a Global Contact Center
Strategies for Leading a Multilingual Global Contact Center When you’re running multilingual operations or international business, oftentimes CX strategy and…
5 Considerations When Optimizing Your Operations with Contact Center Automation
Over the last few years, call centers have changed significantly. With the rapid advancement of technology, brands have started to…
Execs In The Know Releases the 2022 CX Leaders Trends & Insights: Consumer Edition Report
PHOENIX, ARIZONA, US, November 10, 2022 — Global customer experience (CX) industry leader Execs In The Know is thrilled to…
Day 2: Customer Response Summit Coronado Recap and Highlights
As you’ve probably seen in our Day One recap of Customer Response Summit (CRS) Coronado, our Summits are one-of-a-kind, can’t-miss…
Day 1: Customer Response Summit Coronado Recap and Highlights
On October 24-26, Execs In The Know proudly welcomed approximately 200 leaders from across the customer experience (CX) spectrum to…
5 Employee Experience Must-Haves When Choosing Your BPO
Your guide to securing the right-fit contact center provider when it comes to culture and employee experience. In today’s tight…
Your CX Journey Is Broken at the Front Door — and You Can Fix It, Quickly
Amazing CX Looks Like…? Think of the last time you found out about a new brand or product/service that intrigued…
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