No matter what industry you’re in, as a CX leader it’s important to stay on top of current outsourcing trends…
Before we turn the calendar to 2023, let’s take a look back at Execs In The Know’s round-up of informative…
Strategies for Leading a Multilingual Global Contact Center When you’re running multilingual operations or international business, oftentimes CX strategy and…
Over the last few years, call centers have changed significantly. With the rapid advancement of technology, brands have started to…
PHOENIX, ARIZONA, US, November 10, 2022 — Global customer experience (CX) industry leader Execs In The Know is thrilled to…
As you’ve probably seen in our Day One recap of Customer Response Summit (CRS) Coronado, our Summits are one-of-a-kind, can’t-miss…
On October 24-26, Execs In The Know proudly welcomed approximately 200 leaders from across the customer experience (CX) spectrum to…
Your guide to securing the right-fit contact center provider when it comes to culture and employee experience. In today’s tight…
Amazing CX Looks Like…? Think of the last time you found out about a new brand or product/service that intrigued…