5 Benefits of Robotic Process Automation (RPA)
Robotic Process Automation (RPA) has revolutionized the way businesses operate. This progressive technology allows virtual employees, also known as “bots,” to…
September Is National Suicide Prevention Awareness Month
Suicide prevention is a heavy topic, and one that we often avoid talking about at all costs. There is a…
Mental Health In CX: A Discussion with NAMI
May is Mental Health Awareness month and a great time to learn more about the importance of mental health in…
Three Emerging Workforce Trends in 2022
New ideas that you can consider for your CX teams Companies and contact centers are asking employees to come back…
Best Practices for Protecting Your CX Program During Economic Volatility
Around the world, businesses are facing increasingly tough economic headwinds. Whether you’re a startup or an established leader, the economic…
4 Ways to Keep Connected in the Digital-First Era
There have been many incorrect assumptions made about customer preferences as the world has grown a digital core; chief among…
Revealed: How to Use Data to Transform Agent Actions into Operational ROI
The COVID-19 pandemic has changed the way customers think – and what they want. Most consumers report that they are…
Why Attended Automation Is the Future of Customer Care
Are you looking for the smartest way to support customer care while protecting your brand? For most contact center leaders,…
It’s A Wrap — Part 2: More Great Insights from Clearwater, FL
As covered in last week’s keynote-focused blog post, Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30,…
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