Over the last few years, call centers have changed significantly. With the rapid advancement of technology, brands have started to…
Are artificial intelligence (AI) and machine learning (ML) buzzwords or a practical reality for your contact center? It’s one thing…
Robotic Process Automation (RPA) has revolutionized the way businesses operate. This progressive technology allows virtual employees, also known as “bots,” to…
Technology changes impact all facets of a business. For contact centers, this also includes staffing and operations. Digital transformation poses distinct operational…
As if the pandemic weren’t challenging enough already, many businesses are now also grappling a serious labor shortage on the…
Artificial intelligence (AI) is radically changing the CX landscape, creating new opportunities for customers to engage with brands, where they…
To many, AI is an intangible and mysterious concept. Because there is a lack of understanding about how it works,…
In the Spotlight: Customer Portals As discussed in this blog article which featured chatbots, self-service technology (SST) implementation and expansion…
Earlier this month, Execs In The Know, in partnership with Arise, a leading provider of customer experience and business process…