Maintaining Staff and Improving Speed to Competency During the Great Resignation
Technology changes impact all facets of a business. For contact centers, this also includes staffing and operations. Digital transformation poses distinct operational…
Can AI Reverse the “Great Resignation”?
As if the pandemic weren’t challenging enough already, many businesses are now also grappling a serious labor shortage on the…
Make Your CX AI-Driven, but Empathy-Led
Artificial intelligence (AI) is radically changing the CX landscape, creating new opportunities for customers to engage with brands, where they…
Understanding Conversational AI Technology
To many, AI is an intangible and mysterious concept. Because there is a lack of understanding about how it works,…
Self-Service Standouts
In the Spotlight: Customer Portals As discussed in this blog article which featured chatbots, self-service technology (SST) implementation and expansion…
Virtual Executive Roundtable Wrap Up: The WFH Transformation and Its Impact on the Industry
Earlier this month, Execs In The Know, in partnership with Arise, a leading provider of customer experience and business process…
How To Keep Customers Front And Center During Your Digital Transformation
Did you feel that? There’s been a major power shift between brands and consumers. Maybe from where you are the…
Self-Service Standouts
In the Spotlight: Chatbots Self-service expansion and digital transformation are top of mind for many customer experience leaders. You are…
Webinar Recap: Double Win – Transforming Customer & Employee Experience with Artificial Intelligence (AI)
Customer experience is more or less like a marathon with no finish line. The marathon flags-off the moment a prospect…
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