The past year saw rapid and unprecedented change with entire operations being reimagined overnight. Throughout this journey of transformation, many organizations found a new appreciation for the delicate balancing act between People, Process, and Technology, and how these three need to work in total unison to produce a superb customer experience.
CustomerCONNECT is packed with content sure to educate and inspire, including Keynote and Thought Leadership Sessions, and opportunities to engage with event presenters as well as your peers.
Now more than ever call centers need to look at the needs of their people far beyond what is required at the desktop. Mental wellbeing is a critical component to your teams’ success and leaders need to draw continued focus and structure to how they can understand and support their agents’ needs.
Impactful examples of best practices from proven CX brand leaders
10 Powerful perspectives on real-world solutions
Outcome-based focus providing meaningful takeaways
Attendees should include corporate executives that are focused on the operational strategy and execution of customer care. This will include those who are focused on people, process, and technology strategy.
More than ever before, CX success relies on the seamless meshing of your program’s most critical components: People, Process, and Technology. Join us for greater clarity and understanding of how these components relate and combine to define your brand in new and powerful ways.