We’re excited to bring our customer experience community together at the historic and newly remodeled beachfront hotel, Hotel del Coronado. Make plans and join us for all the CX learning, sharing, networking, and engagement we value from Customer Response Summit.
We’re taking CRS to sunny Coronado, California as we inspire and energize our global community of customer experience leaders. Customer Response Summit (CRS) focuses on topics that matter most to our community with an agenda built “for leaders by leaders.” Our fall CRS will provide attendees with a breathtaking and interactive venue to advance the conversation on customer experience and customer service.
Watch our CRS Clearwater recap video to get a taste of what to expect in Coronado!
Customer Response Summit is more than a conference – it’s an experience.
At the heart of everything we do, lies community. And CRS is no different. CRS is an intimate and laser-focused forum, providing outstanding opportunities to engage with some of the brightest minds in customer leadership – “Leaders Learning From Leaders.”
The strength of this forum is due to the innovative design – brilliant discussions, interactive sessions and workshops, brand showcases, exclusive networking opportunities, and engaging activities. If you ask our past attendees, they’ll tell you – CRS is like nothing you’ve experienced before.
Mix all of that with some much-needed after-hours fun in a beautiful location, and you have a top-notch event you just can’t miss.
From Panel Sessions, to Keynotes, Workshops, Case Study Sessions, Moments of Brilliance Sessions, and Customer Shop Talk Sessions, each provides a unique way to learn, share, network, and engage.
Check out our growing list of Featured Sessions.
Will be Joining us at CRS Coronado
Hotel del Coronado
Customer Response Summit is in the best locations with the best CX thought leaders around.
Hotel del Coronado has it all. From the pristine beaches, to unique experiences ‒ it’s not just a hotel, it’s a destination.
And you’re invited!
At Customer Response Summit, you'll experience an inclusive environment where you can:
New scenery inspires creativity and learning, and you’ll definitely get that in Coronado.
Our interactive sessions allow you to get your questions answered in a close-knit format.
Expand your “Friends in CX” list with top leaders from the biggest brands around the globe.
Our inclusive format allows you to interact with and learn directly from your CX peers.