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Customer Response Summit

We’re excited to bring our customer experience community together at the historic and newly remodeled beachfront hotel, Hotel del Coronado. Make plans and join us for all the CX learning, sharing, networking, and engagement we value from Customer Response Summit.

We’re taking CRS to sunny Coronado, California as we inspire and energize our global community of customer experience leaders. Customer Response Summit (CRS) focuses on topics that matter most to our community with an agenda built “for leaders by leaders.” Our fall CRS will provide attendees with a breathtaking and interactive venue to advance the conversation on customer experience and customer service.

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Watch our CRS Clearwater recap video to get a taste of what to expect in Coronado!


Our Insightful & Inspiring Keynotes

We’re excited to announce our keynote speakers from global brands including Amazon, FTD, and Hilton‒
giving attendees an unforgettable and invaluable experience.

Check out our growing list of speakers on our Speakers page.

speaking faculty


Customer Response Summit is more than a conference – it’s an experience.

At the heart of everything we do, lies community. And CRS is no different. CRS is an intimate and laser-focused forum, providing outstanding opportunities to engage with some of the brightest minds in customer leadership – “Leaders Learning From Leaders.”

The strength of this forum is due to the innovative design – brilliant discussions, interactive sessions and workshops, brand showcases, exclusive networking opportunities, and engaging activities. If you ask our past attendees, they’ll tell you – CRS is like nothing you’ve experienced before.

Mix all of that with some much-needed after-hours fun in a beautiful location, and you have a top-notch event you just can’t miss.

Featured CX Sessions

From Panel Sessions, to Keynotes, Workshops, Case Study Sessions, Moments of Brilliance Sessions, and Customer Shop Talk Sessions, each provides a unique way to learn, share, network, and engage.

Check out our growing list of Featured Sessions.

Featured Sessions


John McCahan from FTD

Will be Joining us at CRS Coronado


Hotel del Coronado

Customer Response Summit is in the best locations with the best CX thought leaders around.

Hotel del Coronado has it all. From the pristine beaches, to unique experiences ‒ it’s not just a hotel, it’s a destination.
And you’re invited!

Learn more


At Customer Response Summit, you'll experience an inclusive environment where you can:


    New scenery inspires creativity and learning, and you’ll definitely get that in Coronado.


    Our interactive sessions allow you to get your questions answered in a close-knit format.


    Expand your “Friends in CX” list with top leaders from the biggest brands around the globe.


    Our inclusive format allows you to interact with and learn directly from your CX peers.


    Take a look at our CRS Coronado Agenda with more details to come.

“There is a culture of inclusion and diversity and an overall passion for excellence within the community that drives rich discussions even outside the conference hours. The networking dinners and over-the-top evening events allow for deeper discussions and personal networking opportunities that couldn’t have occurred without a huge effort from the event planners. I’m proud to join the EITK community and will definitely be at future events.”

Fred Adkins, Principal Associate – Digital & Social Care, Capital One

“If you only have one conference you can attend in a given year, I would strongly encourage you to attend EITK CRS. You’ll get an opportunity to learn from other leaders, share your experiences and walk away with some value added nuggets.”

Michael Martin, Senior Vice President, Simplii Financial – CIBC

“As a first-time attendee, I was blown away with the caliber of customer professionals and leaders, but even more so with their willingness to share…and with no egos! Incredibly collaborative, progressive and motivating atmosphere and experience.”

Chris Swisher, Head of Customer Success U.S., Bayer
  • Partner with us!

    Sponsors include solution providers such as vendors, BPO, software company, etc.