Click on the tabs above to see the agenda for each day
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9:00 AM – 5:30 PM |
Registration
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1:00 PM – 5:15 PM |
Pre-Conference WorkshopsThe Customer Response Summit (CRS) Workshops, led by a subject matter expert, provide an opportunity to engage with other CX leaders and go deep on a specific subject. By design, these 75 minute CRS Workshops will have define learning objectives, inspire interactive discussions, and provide dynamic engagement through an exercise, a demo, or lively discussion. |
1:00 PM – 1:45 PM |
WorkshopNAMI: National Alliance on Mental Illness Supporting Mental Health in the Workplace- Creating a Stigma Free Environment |
2:00 PM – 3:00PM |
WorkshopDetails coming soon
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3:15PM – 4:15 PM |
WorkshopDetails coming soon
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4:30 PM – 5:30 PM |
WorkshopDetails coming soon
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5:30 PM – 7:30 PM |
Welcome Reception
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Click on the tab above to see the agenda for each day
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7:15 AM – 8:15 AM |
Breakfast
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8:15 AM – 8:45 AM |
Conference Kickoff
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8:45 AM – 9:15 AM |
Keynote
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9:15 AM – 10:00 AM |
Panel Discussion
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10:00 AM – 10:30 AM |
Keynote
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10:30 AM – 11:00 AM |
Networking Break
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11:00 AM – 12:30 PM |
Customer Shop Talks
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12:30 PM – 1:15 PM |
Lunch
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1:15 PM – 2:00 PM |
Panel Discussion
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2:00 PM – 2:30 PM |
Case Study
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2:30 PM – 2:45 PM |
Networking Break
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2:45 PM – 3:30 PM |
Executive Panel
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3:30 PM – 4:00 PM |
Keynote
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4:00 PM – 6:00 PM |
Innovations Lab & Cocktail Hour
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6:30 PM – 9:30 PM |
Evening Networking Event
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Click on the tab above to see the agenda for each day
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8:00 AM – 9:00 AM |
Breakfast
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9:00 AM – 9:30 AM |
Conference Opening
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9:30 AM – 10:00 AM |
Keynote
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10:00AM – 11:00 AM |
Moments of Brilliance
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11:00 AM – 11:30 AM |
Networking Break |
11:30 AM – 12:15 PM |
Panel Discussion
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12:15 PM – 12:45 PM |
Keynote
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1:00 PM – 2:00 PM |
Lunch
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Register for CRS Coronado