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Click on the tabs above to see the agenda for each day

 

9:00 AM 5:30 PM

Registration

 


1:00 PM – 5:15 PM

Pre-Conference Workshops

The Customer Response Summit (CRS) Workshops, led by a subject matter expert, provide an opportunity to engage with other CX leaders and go deep on a specific subject. By design, these 75 minute CRS Workshops will have define learning objectives, inspire interactive discussions, and provide dynamic engagement through an exercise, a demo, or lively discussion.


1:00 PM 1:45 PM

Workshop

NAMI: National Alliance on Mental Illness

Supporting Mental Health in the Workplace- Creating a Stigma Free Environment


2:00 PM 3:00PM

Workshop

Details coming soon

 


3:15PM – 4:15 PM

Workshop

Details coming soon

 


4:30 PM 5:30 PM

Workshop

Details coming soon

 


5:30 PM 7:30 PM

Welcome Reception

 

 

Click on the tab above to see the agenda for each day

 

7:15 AM 8:15 AM

Breakfast

 


8:15 AM 8:45 AM

Conference Kickoff

 


8:45 AM 9:15 AM

Keynote

 


9:15 AM 10:00 AM

Panel Discussion

 


10:00 AM – 10:30 AM

Keynote

 


10:30 AM – 11:00 AM

Networking Break

 


11:00 AM – 12:30 PM

Customer Shop Talks

 


12:30 PM – 1:15 PM

Lunch 

 


1:15 PM – 2:00 PM

Panel Discussion

 


2:00 PM – 2:30 PM

Case Study

 


2:30 PM – 2:45 PM

Networking Break

 


2:45 PM – 3:30 PM

Executive Panel

 


3:30 PM – 4:00 PM

Keynote

 


4:00 PM – 6:00 PM

Innovations Lab & Cocktail Hour

 


6:30 PM – 9:30 PM

Evening Networking Event

 

 

 

Click on the tab above to see the agenda for each day

 

8:00 AM 9:00 AM

Breakfast

 


9:00 AM 9:30 AM

Conference Opening

 


9:30 AM 10:00 AM

Keynote

 


10:00AM – 11:00 AM

Moments of Brilliance

 


11:00 AM 11:30 AM

Networking Break

 


11:30 AM 12:15 PM

Panel Discussion

 


12:15 PM – 12:45 PM

Keynote

 


1:00 PM – 2:00 PM

Lunch