April 2021 Issue - Execs In The Know

Knowledge Center
- - - Download the CX Leaders Trends & Insights – Corporate Edition report
Events
- - - CUSTOMER RESPONSE SUMMIT
      CRS Nashville, TN – September 20-22, 2023 – Registration is Now Open
      
      CRS Tucson, AZ – March 13-15, 2024 – Save The Date
      
      RECENT EVENT
      
      Customer Response Summit Austin, TX – March 1-3, 2023
  - - EXECUTIVE BRIEFINGS
      AI-Powered Solutions Briefing – Virtual – June 29, 2023
      
      Outsourcing Briefing – New York, NY – August 17, 2023
      
      Outsourcing Briefing – Tempe, AZ – August 22, 2023
      
      RECENT EVENT
      
      Outsourcing Executive Briefing – Virtual – April 27, 2023
  - - WEBINARS
      From Fixed to Fluid – How Generative AI, Gig & Traditional Support are Shaping the Future of the Call Center – June 8, 2023 – Registration now open
      
      Exploring Best Practices, Opportunities, and Risks of LLM-Powered AI for CX Leaders – ON-DEMAND
      
      View All Webinars
Community
- KNOW US
  
  Learn more about our exclusive online community for CX Leaders at top corporate brands.
- LEARN WITH US
  
  Browse our member blogs for just a taste of what’s to offer inside our community.
- JOIN US
  
  Are you an end-user CX Leader? Request to join our community for exclusive access to the best minds in the business.
Marketplace
- CX “Ideas Marketplace”
  
  Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.
- Thought Leadership
  
  Browse blog articles packed with the latest ideas and inspiration to raise your CX game.
- Resource Library
  
  Access our growing library of downloadable materials typically gated to the general public (online community members only).
Supplier Engagement
About Us
- - - Join us for CRS Nashville!

Knowledge Center
- - - Download the CX Leaders Trends & Insights – Corporate Edition report
Events
- - - CUSTOMER RESPONSE SUMMIT
      CRS Nashville, TN – September 20-22, 2023 – Registration is Now Open
      
      CRS Tucson, AZ – March 13-15, 2024 – Save The Date
      
      RECENT EVENT
      
      Customer Response Summit Austin, TX – March 1-3, 2023
  - - EXECUTIVE BRIEFINGS
      AI-Powered Solutions Briefing – Virtual – June 29, 2023
      
      Outsourcing Briefing – New York, NY – August 17, 2023
      
      Outsourcing Briefing – Tempe, AZ – August 22, 2023
      
      RECENT EVENT
      
      Outsourcing Executive Briefing – Virtual – April 27, 2023
  - - WEBINARS
      From Fixed to Fluid – How Generative AI, Gig & Traditional Support are Shaping the Future of the Call Center – June 8, 2023 – Registration now open
      
      Exploring Best Practices, Opportunities, and Risks of LLM-Powered AI for CX Leaders – ON-DEMAND
      
      View All Webinars
Community
- KNOW US
  
  Learn more about our exclusive online community for CX Leaders at top corporate brands.
- LEARN WITH US
  
  Browse our member blogs for just a taste of what’s to offer inside our community.
- JOIN US
  
  Are you an end-user CX Leader? Request to join our community for exclusive access to the best minds in the business.
Marketplace
- CX “Ideas Marketplace”
  
  Explore participating service providers’ emerging technologies, industry research, and underlying approach to CX solutions.
- Thought Leadership
  
  Browse blog articles packed with the latest ideas and inspiration to raise your CX game.
- Resource Library
  
  Access our growing library of downloadable materials typically gated to the general public (online community members only).
Supplier Engagement
About Us
- - - Join us for CRS Nashville!

CX Insight Magazine

April 2021

Back to Issues Download Issue

Download the CX Leaders Trends & Insights – Corporate Edition report

CUSTOMER RESPONSE SUMMIT

EXECUTIVE BRIEFINGS

WEBINARS

CX “Ideas Marketplace”

Thought Leadership

Resource Library

Join us for CRS Nashville!

Download the CX Leaders Trends & Insights – Corporate Edition report

CUSTOMER RESPONSE SUMMIT

EXECUTIVE BRIEFINGS

WEBINARS

Join us for CRS Nashville!

CX Insight Magazine

Putting Simplicity At The Center Of Exceptional Experiences

Key Findings From The Cxmb Series 2020 Corporate Edition Report

Top 10 Trends In GIGCX In 2021

Becoming A Cognitive Enterprise

Renewing A Commitment To Employee Engagement In 2021