Activating Cross-Functional Teams for Better CX
The importance of working together to deliver an improved experienceread article
It’s Time to Harness the Power of the 360° Customer Profile
The importance of working together to deliver an improved experienceread article
How CX Efficiency is a Win-Win for Customers and Employees
Five Key Priorities for Improving Customer Satisfaction and Lowering Cost-to-Serveread article
Over-Delivering on Delivery
Brand Spotlight: Shiptread article
The Changing Face of Contact Center KPIs
Exploring new ways to better highlight the efficiency of operations.read article
Keeping Your Workforce Mentally Healthy
Working to create a healthier, happier workforce.read article
Agents, Analytics and AI in the Era of CX
Creating operational efficiency and business agility.read article
Customer Support as a Business Application of Psychology
KIA Online Community Member Spotlight: Daniel McFaddenread article
KIA THE “KNOW IT ALL” ONLINE COMMUNITY
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