CXMB Series 2020 Consumer Edition Executive Summary
2020 Consumer Experiences and Opinions: A Year Like No Otherread article
Diversity, Equity, Inclusion –
A Watershed Moment For
Corporate AmericaEmployees, Customers, and the World Are Watching How We Respondread article
Pivoting To Remote Assessments And Management Of
Outsourced PartnersEnsuring Outsourcing Partnerships Are Set Up for Successread article
Shifting Contact Centers
To Work-At-Home4 Essential Truths from the Front Linesread article
Solving The Virtual Training, Coaching, And Management Puzzle
Onboarding, Training, Coaching, and Managing in a Remote Environmentread article
Basing Everything Around The Customers’ Experience
KIA Online Community Member Spotlight: Judi Brensteinread article