CRS Returns to the West Coast at the JW Marriott Desert Springs Resort & Spa

On September 24-26, Customer Response Summit (CRS) will be held at the stunning JW Marriott Desert Springs Resort & Spa.

This year’s Summit promises an inspiring and exciting lineup of 30+ sessions, bringing together CX leaders from globally renowned brands to learn, share, network, and shape the future of CX.

Prepare to be captivated by the immersive sessions and hear firsthand as industry CX leaders get real about their challenges, bold initiatives, and success stories. From memorable mainstage sessions to in-depth workshops, CRS will offer a wealth of knowledge to expand your skillset and perspective.

Get ready for three jam-packed days of learning, inspiration, and connection experience in Palm Springs.

Attendees will also experience unparalleled luxury and amenities that only JW Marriott can offer. The JW Marriott Desert Springs Resort & Spa is a sprawling oasis set against the stunning backdrop of the Santa Rosa Mountains. With over 400 acres featuring private lakes and waterways, the Summit venue offers an array of amenities. 

Here are a few reasons why you should join us at this exceptional venue.

  • Two 18-hole Ted Robinson-designed golf courses, mini golf, five resort pools, and tennis and pickleball courts.
  • An expansive 30,000 sq. ft. atrium lobby home to exotic birds.
  • Picturesque gondola rides on the lakes among swans and flamingoes. 
  • Ten resort restaurants featuring a variety of unique culinary experiences.
  • Unwind on your room’s private balcony to savor breathtaking desert sunsets.
  • Additional facilities include an expansive spa, fitness center, yoga classes, a full-service shopping alley, herb garden, and a convenience store.
  • Located just minutes from Palm Springs and the renowned El Paseo shopping district.


The JW Marriott Desert Springs promises a memorable escape into the heart of the California desert.

So, mark your calendar for September 24-26 and prepare to be inspired, connect with peers, and enjoy the luxury and comfort of JW Marriott Desert Springs Resort & Spa. This is an opportunity to blend leadership with leisure in one of the most beautiful settings.

We look forward to welcoming you to CRS!

Reserve your stay through our exclusive room block to ensure you’re at the heart of all the excitement.

Book your room prior to September 2nd to take advantage of our special rate.