The Conference Venue

JW Marriott Desert Springs Resort & Spa

Customer Response Summit will be held at the JW Marriott Desert Springs Resort & Spa.

We’ve booked the most sought-after resort for our flagship Summit. Reserve your stay through our exclusive room block to ensure you’re at the heart of all the excitement. 

Nestled amidst the serene desert landscape, the JW Marriott Desert Springs Resort & Spa offers an oasis of luxury and tranquility, making it the perfect venue for the CRS.  

This exquisite resort boasts stunning panoramic views of the desert, lush golf courses, and sparkling lakes. Attendees can enjoy world-class amenities, including spacious, elegantly appointed rooms, a revitalizing spa, diverse dining options, and state-of-the-art conference facilities. 

Engage in insightful discussions, foster meaningful connections, and unwind in the beauty of the desert at the JW Marriott Desert Springs Resort & Spa. It promises an unforgettable experience. 

Book your room prior to September 2nd to take advantage of our special rate. 

Book Your Stay

Venue Address & Directions

JW Marriott Desert Springs Resort & Spa
74-855 Country Club Drive
Palm Desert, California, USA, 92260

Directions from Palm Springs International Airport


Keep the conversation going

Join our exclusive community for CX Leaders - It's Free to join

You’re going to meet some amazing people at CRS. Don’t let those valuable conversations and connections end on Day 3.

The Know It All (KIA) online community is an exclusive community for CX end users who need a private space to ask questions, bounce ideas around, and build your network of CX brand leaders. Being a KIA member means great content and benefits, like…

  • Daily discussions on what’s going on in the world of CX with peer-to-peer advice
  • Exclusive content that’s only available to KIA members, including our CX Marketplace resources
  • Discounts for live events like Customer Response Summit
  • Invitations to exclusive events including small Executive Roundtable discussions
  • VIP tables and swag at live events
  • The KIA app allows you to check in from anywhere, anytime

Connect with “Leaders Learning from Leaders” for in-depth CX conversations you just can’t find anywhere else online. Join our exclusive and complimentary community!

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