Day 2: Customer Response Summit Coronado Recap and Highlights Posted on November 7, 2022 As you’ve probably seen in our Day One recap of Customer Response Summit (CRS) Coronado, our Summits are one-of-a-kind, can’t-miss… read more
Day 1: Customer Response Summit Coronado Recap and Highlights Posted on October 31, 2022 On October 24-26, Execs In The Know proudly welcomed approximately 200 leaders from across the customer experience (CX) spectrum to… read more
Execs In The Know’s Signature CX Event, Customer Response Summit, Returns October 24-26 at the Legendary Hotel del Coronado Posted on October 17, 2022 PHOENIX, ARIZONA, US, OCTOBER 17, 2022 — Global customer experience (CX) industry leader Execs In The Know is thrilled to… read more
Live Customer Journey Mapping Insights from CRS Hollywood Posted on March 25, 2020 Customer Engagement Live! is always one of Customer Response Summit’s most exciting and interactive events, and this year in Hollywood,… read more
10 Takeaways From Customer Response Summit (CRS) Hollywood, FL Posted on March 25, 2020 The Execs In The Know (EITK) Customer Response Summit: Hollywood has come and gone and sent everyone in attendance home… read more
AI for Customer Experience: 5 Things That Hold Brands Back Posted on March 18, 2020 It wasn’t too long ago that artificial intelligence (AI) was the buzzword for all kinds of amazing customer experiences. With… read more
5 Key Customer Experience Factors to Fix within your Business Posted on September 7, 2018 The following is a guest post by West Corporation, a leader in CX solutions. To learn more about West Corporation,… read more
5 Ways Leaders Can Model High-CX Behaviors Posted on August 22, 2018 The following is a guest post by Melissa Pollock of AmplifAI. To learn more about AmplifAI, visit the company’s website.… read more
Messaging Customer Care Business Case Posted on August 3, 2018 The following is a guest post by Abhay Prasad, Vice President, Product Management for Sparkcentral. To learn more about Sparkcentral… read more