Celebrating 1,000 Strong: Execs In The Know’s Know It All (KIA) Online Community Hits Milestone

PHOENIX, Ariz., January 23, 2024 — In the fast-paced customer experience (CX) landscape, finding a reliable network to collaborate, gather niche insights, and access valuable advice is critical for CX leaders. Execs In The Know’s Know It All (KIA) Online Community—an exclusive space curated specifically for CX leaders—is celebrating a significant milestone of surpassing 1,000 members and growing stronger by the day.

This accomplishment cements KIA’s position as the premier hub for global CX leaders in search of an exclusive platform to exchange insights, work together on specialized queries, and access invaluable guidance from fellow thought leaders.

KIA was designed to build a strong sense of community, a destination where leaders know they can come together at any time for fellowship in CX. We are extremely excited to see our KIA membership growing and taking advantage of this game-changing leadership resource, said Susan McDaniel, Chief Operating Officer and Co-Founder at Execs In The Know. “This is just one of the many ways we are providing executives with important insights, access to peers, and thought leadership to advance the conversation in CX and evolve as leaders for the sake of creating better customer experiences.”   

Unveiling Insights for Informed Decision-Making

KIA isn’t just a platform; it’s a thriving community of over 1,000 CX leaders who actively contribute their experiences and insights. These pioneers drive innovation in CX and share invaluable knowledge crucial for shaping robust approaches to CX strategies.

Members can access exclusive content, vital insights, and private vendor reviews within the CX Marketplace, regularly refreshed with the latest technologies and services. These resources empower members to make informed decisions, aligning their CX initiatives with the evolving landscape.

Crafting a User-Centric Experience

At the heart of KIA lies its sleek and user-friendly interface, ensuring seamless connectivity for members. Personalized activity feeds keep everyone updated on discussions, news, and events, fostering engagement and collaboration. The platform’s customizable options allow users to tailor their experience by following specific content and discussions, creating a personalized CX ecosystem.

I like that the KIA Online Community is a closed system; its members can feel comfortable asking for help in a more intimate setting.

– Tatyana Ngai, Assistant Vice President, Business Program Office – Customer Service & Operations, AT&T Inc.

Collaboration: Fueling CX Innovation

KIA thrives on collaboration, providing a non-competitive environment where CX experts convene to exchange ideas, address challenges, and explore innovative solutions. With an exclusive focus on corporate end users, KIA ensures a trustworthy space for unfiltered access and insights—a rarity in today’s digital realm.

There are so many wonderful people in the Execs In The Know community who are so open to sharing their experiences and knowledge. I love that there is always someone to reach out to when you are trying to tackle a problem. Over the years, I have learned so much from the community and have been able to find tools and resources that have helped with the various companies I have been a part of. I am not sure my career would be what it is if it weren’t for this group. They have taught me so much.

– Traci Lamm, Senior Director, Customer Experience, Forbes

Maximize Your KIA Experience

Whether you’re a seasoned CX leader or you’re new to the industry, KIA caters to all. Explore the KIA Orientation Video Hub, which hosts a curated collection of short, informative tutorials. These resources equip members to leverage the platform effectively, maximizing their CX journey.

Join for Free

KIA isn’t just a community; it’s a movement reshaping the CX landscape. Join the growing community of over 1,000 members, connect with peers, and redefine the path toward CX excellence.

Joining KIA is completely free—experience firsthand the power of a community dedicated to elevating the CX landscape.

Visit the KIA website to start your journey today or request to join.