woom Bikes are the epitome of awesomeness in the world of two-wheeled wonders! These exceptional bicycles have taken the market…
Knowing your customer is the golden rule of any strong CX strategy, but focusing solely on customer satisfaction metrics can…
Every shopper wrestles with two seemingly competing ideals. On one hand, they want to reach a solution as quickly as…
In addition to containing trending and new data built around the experiences and perspectives of 111 senior CX leaders, the…
Shannon Patterson, SVP of Customer Engagement Centers at Marriott International, took center stage at Customer Response Summit (CRS) in Austin…
Over the past several years, CX professionals have had a front-row seat to the fast-paced evolution of CX digital innovation…
If the last few years have taught us anything, it’s to appreciate human interactions, empathy, and care. While digital technologies…
Happy customers are key to sustaining a thriving business, and achieving this depends greatly on providing exceptional customer service. To…
Contact center automation is a powerful tool that can help businesses improve customer experience, reduce costs, and increase efficiency. However,…
