The Hottest CX Trend in 2019 – “Reward your customers to invest in your employees”
What did you say? Really??? That can’t be right!!!!! We predict that 2019 will be the year where businesses realize…
Computer says no — Why my dad hates automation in customer support
The following article is a guest post written by Edmund Ovington, VP Global Alliances at Unbabel, a company that combines…
How to Create a Successful CX Strategy for Product Launches
The following is a guest blog written by Nancy Breed, Senior Director of CX Consulting, at TaskUs. Learn more about…
How to Win the Hearts of Customers Who Have More Choice Than Ever
This is a guest post from Brian Millham, President, AMER Commercial and B2C Sales, Global Strategy, Salesforce. Salesforce is a Gold-Level…
5 Trends Changing the Future of Contact Center Performance Management & Training
This is a guest post from AmplifAI’s Customer Success Officer, Melissa Pollock. Visit AmplifAI’s website to learn more about how the company.…
How the Best Brands are Transforming Their Contact Centers Into Revenue Centers
The following is a guest post from Mike McCarron, VP of Customer Success at Gladly. Imagine a future where your top…