3 CX Leaders Discuss Creating Digital Experiences That Engage and Delight Customers
Customers now demand personalized and targeted digital experiences that cater to their specific needs and preferences. In the competitive digital…
Insights for Retailers Navigating the Holiday Season with a Global Support Team
‘Tis the Season for Digitalization Despite staggering inflation, consumer spending has hardly let up. Global e-commerce sales reached $4.9 trillion…
4 Ways to Keep Connected in the Digital-First Era
There have been many incorrect assumptions made about customer preferences as the world has grown a digital core; chief among…
Digital Transformation Strategies for 2022
As we move into 2022, contact centers are facing unique challenges that include both tactical and strategic decision making. The…
Digital CX Transformation in 2022
Digital transformation has been an ongoing subject for over 30 years. But in the last few years, this transformation has…
Leveraging Performance Benchmarks to Improve CX Workflows
For two years now, CX leaders have building and revising strategies to solve the massive customer operations challenges posed by…
CRS Virtual October 2021: Key Case Study and Panel Highlights — Part 2
In October, Execs In The Know held its Fall 2021 Customer Response Summit (CRS) event featuring nearly two dozen online,…
CRS Virtual October 2021: Key Case Study and Panel Highlights — Part 1
In October, Execs In The Know held its Fall 2021 Customer Response Summit (CRS) event featuring nearly two dozen online,…
Fall 2021 CRS & Five Key Takeaways from Five Keynotes — Part 2: Malwarebytes
Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two…
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