3 CX Leaders Discuss Creating Digital Experiences That Engage and Delight Customers Posted on March 13, 2023 Customers now demand personalized and targeted digital experiences that cater to their specific needs and preferences. In the competitive digital… read more
Insights for Retailers Navigating the Holiday Season with a Global Support Team Posted on October 6, 2022 ‘Tis the Season for Digitalization Despite staggering inflation, consumer spending has hardly let up. Global e-commerce sales reached $4.9 trillion… read more
4 Ways to Keep Connected in the Digital-First Era Posted on April 29, 2022 There have been many incorrect assumptions made about customer preferences as the world has grown a digital core; chief among… read more
Digital Transformation Strategies for 2022 Posted on March 14, 2022 As we move into 2022, contact centers are facing unique challenges that include both tactical and strategic decision making. The… read more
Digital CX Transformation in 2022 Posted on March 14, 2022 Digital transformation has been an ongoing subject for over 30 years. But in the last few years, this transformation has… read more
Leveraging Performance Benchmarks to Improve CX Workflows Posted on January 18, 2022 For two years now, CX leaders have building and revising strategies to solve the massive customer operations challenges posed by… read more
CRS Virtual October 2021: Key Case Study and Panel Highlights — Part 2 Posted on November 30, 2021 In October, Execs In The Know held its Fall 2021 Customer Response Summit (CRS) event featuring nearly two dozen online,… read more
CRS Virtual October 2021: Key Case Study and Panel Highlights — Part 1 Posted on November 29, 2021 In October, Execs In The Know held its Fall 2021 Customer Response Summit (CRS) event featuring nearly two dozen online,… read more
Fall 2021 CRS & Five Key Takeaways from Five Keynotes — Part 2: Malwarebytes Posted on October 29, 2021 Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two… read more