Customer Response Summit

The time is finally here! We’ve missed bringing everyone together and we’re excited to do just that at the Wyndham Grand Clearwater Beach. Make plans and join us for a much-needed escape. Sink your feet in the sand and soak up the CX learning, sharing, networking, and engagement we all value from CRS.

Join us in the sunshine state or online as we inspire CX excellence alongside our global community of customer experience leaders. Customer Response Summit (CRS) focuses on topics that matter most to our community with an agenda built “for leaders by leaders.” Our spring CRS will provide attendees with a breathtaking and interactive venue to learn, share, network, and engage to innovate by advancing the conversation on customer experience.

register now

Watch to get a glimpse of what you can expect from CRS Clearwater, Florida.

stigma free with logo

Depression is a leading cause of disability worldwide.¹

As part of the event kickoff, Execs In The Know will be speaking about our Leading With Impact initiative, in hopes to help end the stigma of mental illness.

Todd Montgomery



Todd Montgomery

Executive Vice President – Customer Engagement & Support
The Beachbody Company

How Beachbody Became a Digital-First Company

As Beachbody evolved from DVDs to a digital subscription model, the customer support team was also driving its customer contacts online. Since then, NPS scores have doubled while expenses have been cut in half. How? By identifying opportunities to eliminate or deflect customer inquiries via an intuitive support site experience, enhanced self-service capabilities, and improved insights leading to reduced contacts overall.

Join Todd Montgomery as he shares Beachbody’s journey as a newly public company acquiring and launching several new brands as it grows, while also expanding internationally. Learn about Beachbody’s successes and current opportunities, and find out how the company delivers an efficient and effective path to help its customers achieve their goals.

Featured speakers

  • Todd Montgomery

    EVP, Customer Engagement and Support

    Beachbody logo

  • Shannon Fogarty Patterson

    Senior Vice President at Marriott International

    marriott logo

  • Carolyne Truelove

    Head of Global Fan Experience


Customer Response Summit is more than a conference – it’s an experience. CRS is an intimate and laser-focused forum, providing outstanding opportunities to engage with some of the brightest minds in customer leadership – “Leaders Learning From Leaders.” The strength of this forum lies within the innovative design – informative discussions, interactive sessions, brand showcases, exclusive networking opportunities, and fun social activities.

Mix all of that with some much-needed after-hours fun in a beautiful location, and you’ve got a top-notch experience you just can’t miss.


Wyndham Grand Clearwater Beach Florida

We’re finally going back to face-to-face,
and we couldn’t be more excited!

Wyndham Grand Clearwater Beach has it all. From the pristine beaches, to unique experiences ‒ it’s not just a hotel, it’s a destination.
And you’re invited!

Learn more


At Customer Response Summit, you'll experience an inclusive environment where you can:


    New scenery inspires creativity and learning, and you’ll definitely get that in Clearwater Beach.


    Our interactive sessions allow you to get your questions answered in a close-knit format.


    Expand your “Friends in CX” list with top leaders from the biggest brands around the globe.


    Our inclusive format allows you to interact with and learn directly from your CX peers.

“There is a culture of inclusion and diversity and an overall passion for excellence within the community that drives rich discussions even outside the conference hours. The networking dinners and over-the-top evening events allow for deeper discussions and personal networking opportunities that couldn’t have occurred without a huge effort from the event planners. I’m proud to join the EITK community and will definitely be at future events.”

Fred Adkins, Principal Associate – Digital & Social Care, Capital One

“If you only have one conference you can attend in a given year, I would strongly encourage you to attend EITK CRS. You’ll get an opportunity to learn from other leaders, share your experiences and walk away with some value added nuggets.”

Michael Martin, Senior Vice President, Simplii Financial – CIBC

“As a first-time attendee, I was blown away with the caliber of customer professionals and leaders, but even more so with their willingness to share…and with no egos! Incredibly collaborative, progressive and motivating atmosphere and experience.”

Chris Swisher, Head of Customer Success U.S., Bayer
  • Be a sponsor at CRS Clearwater, Florida!

    Sponsors include solution providers such as vendors, BPOs, software company, etc.