Featured Events

7:15 AM – 8:15 AM

Breakfast & Registration

8:15 AM – 8:45 AM

Conference Kick-off

8:45 AM – 9:30 AM

Keynote

Passion on Purpose: Why Great Leadership Is Driven by Passion

Presented By: Jasmine Green, Nationwide

9:30 AM – 10:15 AM

Panel Discussion

Delighting Across the Digital Experience

Moderated By: Movate

10:15 AM – 10:45 AM

Networking Break

Coffee Bar Sponsored By: VXI

10:45 AM – 12:15 PM

Customer Shop Talks

Customer Shop Talk sessions are small, industry-expert-led discussions on a laser-focused topic. 

Transforming Customer Experience Best Practices – Presented By: Nuance

Empowering Your Super Agents in the New Era of Customer Engagement – Presented By: NICE

Unlock AI/ML-Powered Customer Experience Improvements – Presented By: AWS

The Modern Age of Messaging: The way we communicate with brands is changing.  – Presented By: Kustomer

12:15 PM – 1:00 PM

Lunch 

1:00 PM – 1:45 PM

Panel Discussion

Creating a Culture Ready for Innovation

Moderated By: AWS

1:45 PM – 2:15 PM

Case Study

How to Minimize Friction and Maximize Efficiency Through Knowledge Management

Presented By: Roku & VXI

2:15 PM – 2:30 PM

Networking Break

Dessert Station Sponsored By: ibex

2:30 PM – 3:15 PM

Panel Discussion

Leveraging Customer Data and Insights to Design, Build, and Run a Winning CX Program

Moderated By: Concentrix

3:15 PM – 4:00 PM

Keynote

Leading from Any Seat: How a Culture of Empowerment and Engagement Paves the Way for Operational Excellence

Presented By: Wilfred Busby, St. Jude Children’s Research Hospital

4:00 PM – 6:00 PM

Innovations Lab & Cocktail Hour

After a full day of discussions, attendees can see concepts live in action and learn how they can be applied to improve CX in different channels and processes. The comfortable, relaxed setting will be the perfect backdrop for engaged conversations and learning.

Sponsored By: Clear Harbor

6:30 PM – 9:45 PM

Evening Networking Event

Sponsored By: TELUS International