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Featured Events

  • Welcome Reception

  • Innovations Lab

  • Networking Events


Wednesday, March 1, 2023 – Pre-Conference

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9:00 AM 5:30 PM

Registration

 


1:00 PM – 5:15 PM

Pre-Conference Workshops

The Customer Response Summit (CRS) Workshops, led by a subject matter expert, provide an opportunity to engage with other CX leaders and go deep on a specific subject. By design, these 75-minute CRS Workshops will have defined learning objectives, inspire interactive discussions, and provide dynamic engagement through an exercise, a demo, or lively discussion.


1:00 PM 2:15 PM

Workshop I

 


2:30 PM 3:45 PM

Workshop II

 


4:00 PM – 5:15 PM

Workshop III


5:30 PM – 7:30 PM

Welcome Reception

 


 

Thursday, March 2, 2023 – Day 1

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7:15 AM 8:15 AM

Breakfast & Registration

 


8:15 AM 8:45 AM

Conference Kick-off

 


8:45 AM 9:15 AM

Keynote

 


9:15 AM 10:00 AM

Panel Discussion

 


10:00 AM – 10:30 AM

Networking Break

 


10:30 AM – 12:00 PM

Customer Shop Talks

 


12:00 PM – 12:45 PM

Lunch 

 


12:45 PM – 1:30 PM

Panel Discussion

 


1:30 PM – 2:00 PM

Case Study

 


2:00 PM – 2:15 PM

Networking Break

 


2:15 PM – 3:00 PM

Panel Discussion

 


3:00 PM – 3:30 PM

Keynote

 


3:30 PM – 5:45 PM

Innovations Lab & Cocktail Hour

 


6:45 PM – 10:00 PM

Evening Networking Event

 


 

Friday, March 3, 2023 – Day 2

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8:00 AM 9:00 AM

Breakfast 

 


9:00 AM 9:30 AM

Conference Opening

 


9:30 AM 10:00 AM

Keynote

 


10:00 AM – 11:00 AM

Moments of Brilliance

 


11:00 AM 11:30 AM

Networking Break

 


11:30 AM 12:15 PM

Panel Discussion

 


12:15 PM – 12:45 PM

Keynote

 


12:45 PM – 1:30 PM

Lunch