Jasmine Green

Vice President Enterprise Customer Solutions and Enablement

Jasmine Green has a distinguished career with Nationwide that began more than 30 years ago in the Claims organization. She previously served as Chief of Staff & Associate Vice President for the Office of the President, Nationwide Insurance Western Operations.

Prior to her current role, Jasmine served as Vice President & Chief Customer Advocate in the Office of Customer Advocacy where she focused on capturing the voice of our customers, building partnerships across the Enterprise to share insights, ensuring that we meet regulatory compliance, and championing customer experiences.

She led the strategy and initial phase of the One Nationwide Experience that aligned and continues to heighten the awareness of the customer experience across the Enterprise.

Jasmine was named a 2010 Woman Worth Watching by Diversity Journal and was recognized by Technology Magazine for a technical innovation in the Office of Customer Advocacy. She was also recognized and named 2012 Chief Customer Officer of the Year by the Chief Customer Officer Council.

She holds board trustee seats for the Delaware County Foundation, Columbus Medical Association Foundation, and the Better Business Bureau of Central Ohio Inc. She is a founding member of the Women’s Leadership Network for United Way of Delaware County, Ohio. She holds a Bachelor of Science degree in Accounting from the University of Memphis and has completed additional executive studies from Columbia Business School, the University of Michigan Ross School of Business, and is an alumna of Northwestern University Kellogg School of Management Executive Scholar Program.

Shannon Patterson

Senior Vice President, Customer Engagement Centers

Shannon Patterson is senior vice president of Marriott International’s award-winning Customer Engagement Centers, overseeing a team of more than 5,000 associates at Marriott’s 20 Customer Engagement Centers worldwide. The Customer Engagement Centers contribute more than $7 billion in revenue and service over 65 million customer engagements each year and have received Global Traveler’s Best Frequent-Stay Customer Service Award for two consecutive years.

In her role, Patterson provides transformational leadership to Marriott’s global reservation, customer care and specialty teams, including elite loyalty member support, office of consumer affairs, and social media care. She successfully led the integration of Starwood Hotels and Resorts’ and Marriott International’s customer service centers, an ambitious, multi-year transformation of technology, organization, and processes. Mostly recently, she led the Customer Engagement Centers through the COVID-19 pandemic, the most severe downturn in the history of the modern lodging industry.

Before her role with the Customer Engagement Centers, Patterson led Marriott’s Brand, Marketing, Sales & Consumer Services’ Planning & Services team, overseeing business transformation, communication & change management, training & recognition, and operation support & planning. She led the Starwood integration for these disciplines and delivered the seamless, day-one merger of the Starwood and Marriott loyalty programs.

Patterson joined Marriott in 1996 and worked in multiple disciplines across the company, including Global Information Resources, Global Revenue Management, Lodging Finance & Business Development, and Corporate Internal Audit. She helped lead large-scale business transformation projects, such as the design and rollout of the company’s industry-leading sales transformation effort.

Patterson has a bachelor’s degree in business administration from James Madison University, with a concentration in accounting. She is also a certified public accountant in the state of Maryland. She is a highly sought-after industry expert, serving on a White House taskforce to improve government agency service levels and as a conference panelist at global industry events. Patterson resides in the Washington, D.C. area with her husband and four daughters.

Julie Weingardt

Chief Operations Officer

Julie Weingardt is an operations executive who believes the most important customer interaction is the one that happens next. She strives to transform customer touch points into powerful relationship- and brand-building tools through the use of highly efficient business practices. With 30 years of operations and contact center experience, she is particularly skilled at developing and executing omichannel operational solutions using combinations of internal and outsourced teams. Julie’s career background includes executive operational roles at Startek, Sitel, and Sykes. She attended the University of Northern Colorado and holds a certificate from Cornell University’s Johnson Graduate School of Management in Executive Leadership.

Wilfred Busby

Senior Vice President, Employee Experience

Wilfred Busby is Senior Vice President of Employee Experience for ALSAC, the fundraising and awareness organization for St. Jude Children’s Research Hospital. Wilfred is leading the efforts to establish an Office of Executive Coaching and Leadership Assimilation.  Prior to accepting this role, Wilfred was responsible for establishing Employee Experience strategies that support the ALSAC vision, mission and goals. As SVP of Employee Experience, he led the Talent Acquisition, HR Consulting and Diversity Equity and Inclusion functions for the enterprise, which include: all aspects of identification, recruitment of talent, workforce planning, employee relations, diversity and inclusion, and Employee Experience communications.

During his tenure in Donor Experience, Wilfred transformed ALSAC’s Call Center Operations, creating an Enterprise Contact Center; a donor-centric culture and employee-centered environment, where employees feel valued and respected, and have trust in their leadership team. As a member of ALSAC’s Senior Leadership team, he provides strategies to help achieve the organization’s fundraising and awareness goals, ensuring that no family will ever receive a bill from St. Jude for treatment, travel, housing or food, because all a family should worry about is helping their child live.

Prior to joining ALSAC in December 2007, Wilfred spent 30 years as a leader at companies including FedEx, Service Master Companies, APL Logistics and Mimeo.com. His expertise includes executive leadership and management training, establishing and managing support centers, billing operations, helpdesk, teleservices and telephone sales operations.

Wilfred has received his Level II Certification for Executive Coaching and Leadership.  He has a Bachelor of Science degree in Organizational Management from Crichton College and an Executive Master in Business Administration from the University of Memphis. He is a graduate of the Executive Program of Leadership Memphis, Class of 2008, and a certified Six Sigma Green Belt.

Currently, he is an Adjunct Faculty member at the University of Memphis Fogelman College of Business and Economics. Wilfred served as a Mentor with Memphis Institute for Leadership Education (MILE) program at the University of Memphis, and as Treasurer and on the Board of Trustees for Greater Pleasant Hill MB Church from 2010-2015. He led a Young Men’s Ministry Leader responsible for the development of life skills, job training and activities for the young men of the church. Wilfred also served on the Board of Directors for GreenDot Public Schools of Tennessee from 2015-2017, which focused on the revitalization of underperforming schools in the state. He served on the Board of LeMoyne-Owen College as a Trustee from 2016-2018.