Customer Response Summit

Join Us in Austin, "The Live Music Capital of the World"

On March 1-3, 2023, we’re taking Customer Response Summit (CRS) to the Live Music Capital of the World, Austin, TX to explore “Creating Moments That Matter” with our global community of customer experience (CX) leaders. We’re excited to bring our CX community together at the luxurious urban resort, JW Marriott, in the heart of downtown Austin. Make plans to join us for all the CX learning, sharing, networking, and engagement that Customer Response Summit has to offer.

CRS focuses on topics that matter most to our community with an agenda built “for leaders by leaders.” In Austin we will be focusing on the PASSION for Customers, POWER of Technology, and PURPOSE Driven Leadership. CRS will provide attendees with a breathtaking and interactive venue to advance the conversation on CX and customer service.

register now

Check out the highlights from CRS Coronado.


Our Insightful & Inspiring Keynotes

We’re excited to announce our keynote speakers from global brands including Marriott International, Inc and Peloton Interactive ‒
giving attendees an unforgettable and invaluable experience.


Customer Response Summit is more than a conference – it’s an experience!

Community is at the heart of everything we do and CRS is no different! CRS is an intimate and laser-focused forum, providing outstanding opportunities to engage with some of the brightest minds in customer leadership – “Leaders Learning From Leaders.”

The strength of this forum is due to its innovative design, brilliant discussions, interactive sessions and workshops, brand showcases, exclusive networking opportunities, and engaging activities. If you ask our past attendees, they’ll tell you – CRS is like nothing you’ve experienced before.

Mix all of that with some much-needed after-hours fun and memorable moments you just can’t miss.

Shannon Patterson
from Marriott International

Will be Joining us at CRS Austin


JW Marriott Austin

Customer Response Summit is in the best locations with the best CX thought leaders around.

The JW Marriott Austin has it all. From the sophisticated amenities to unique experiences ‒ a destination that is ranked #8 in the world and #2 in Texas (Conde Nast Traveler Readers’ Choice Awards 2022).

And you’re invited!

Learn more


At Customer Response Summit, you'll experience an inclusive environment where you can:


    New scenery inspires creativity and learning, and you’ll definitely get that in Austin.


    Our interactive sessions allow you to get your questions answered in a close-knit format.


    Expand your “Friends in CX” list with top leaders from the biggest brands around the globe.


    Our inclusive format allows you to interact with and learn directly from your CX peers.

“There is a culture of inclusion and diversity and an overall passion for excellence within the community that drives rich discussions even outside the conference hours. The networking dinners and over-the-top evening events allow for deeper discussions and personal networking opportunities that couldn’t have occurred without a huge effort from the event planners. I’m proud to join the EITK community and will definitely be at future events.”

Fred Adkins, Principal Associate – Digital & Social Care, Capital One

“If you only have one conference you can attend in a given year, I would strongly encourage you to attend EITK CRS. You’ll get an opportunity to learn from other leaders, share your experiences and walk away with some value added nuggets.”

Michael Martin, Senior Vice President, Simplii Financial – CIBC

“As a first-time attendee, I was blown away with the caliber of customer professionals and leaders, but even more so with their willingness to share…and with no egos! Incredibly collaborative, progressive and motivating atmosphere and experience.”

Chris Swisher, Head of Customer Success U.S., Bayer
  • Partner with us!

    Sponsors include solution providers such as vendors, BPO, software company, etc.