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Customer Response Summit

Join Us in Austin, "The Live Music Capital of the World"

On March 1-3, 2023, we’re taking Customer Response Summit (CRS) to the Live Music Capital of the World, Austin, TX to explore “Creating Moments That Matter” with our global community of customer experience (CX) leaders. We’re excited to bring our CX community together at the luxurious urban resort, JW Marriott, in the heart of downtown Austin. Make plans to join us for all the CX learning, sharing, networking, and engagement that Customer Response Summit has to offer.

CRS focuses on topics that matter most to our community with an agenda built “for leaders by leaders.” In Austin we will be focusing on the PASSION for Customers, POWER of Technology, and PURPOSE-Driven Leadership. CRS will provide attendees with a breathtaking and interactive venue to advance the conversation on CX and customer service.

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Check out the highlights from CRS Coronado.

  

Our Insightful & Inspiring Keynotes

We’re excited to announce our keynote speakers from global brands including Marriott International, Nationwide, Turo, and St. Jude Children’s Research Hospital ‒
giving attendees an unforgettable and invaluable experience.


Check out our growing list of speakers on our Speakers page.

speaking faculty

WHY ATTEND?

Customer Response Summit is more than a conference – it’s an experience!

Community is at the heart of everything we do and CRS is no different! CRS is an intimate and laser-focused forum, providing outstanding opportunities to engage with some of the brightest minds in customer leadership – “Leaders Learning From Leaders.”

The strength of this forum is due to its innovative design, brilliant discussions, interactive sessions and workshops, brand showcases, exclusive networking opportunities, and engaging activities. If you ask our past attendees, they’ll tell you – CRS is like nothing you’ve experienced before.

Mix all of that with some much-needed after-hours fun and memorable moments you just can’t miss.

Featured Keynote

Passion on Purpose: Why Great Leadership Is Driven by Passion

Great leaders don’t depend on chance; they lead on purpose. Great leaders lead with passion, they do the right things. But what exactly does passion-driven leadership look like? Join Jasmine Green, Vice President Enterprise Customer Solutions and Enablement at Nationwide, as she shares why passion must be interwoven into every aspect of customer experience (CX).  

It should be palpable in the energy leaders have toward their organization, their work, their peers, and their customers. With a desire to serve others and contribute to something bigger than herself, Jasmine is steadfast in capturing, interpreting, and utilizing customer feedback and CX trends to stay ahead of the curve.  

Find out how her unyielding dedication to being a champion for those small and often overlooked moments in the customer journey drives long-term sustainable results and creates loyal customers for life. In this moving talk, Jasmine will share her timeless and powerful principles on why passion and collaboration across the organization act as the fuel behind all great leaders.   

She’ll explain why understanding your business units and their goals are the key to successfully helping them improve and exceed in CX. Additionally, she’ll address why having vision, empathy, and authenticity are more important now than ever before, especially when it comes to making a difference in the lives of Nationwide’s customers. 

Featured Keynote

Title: The Power of Customer Obsession – It’s Beyond Being Customer Centric

Customer obsession means putting the customer front and center of everything you do—your leadership, operations, and strategy. Taken at face value, customer obsession may seem synonymous with customer experience (CX) but think again.

Join Julie Weingardt, Chief Operations Officer at Turo, the world’s largest car sharing marketplace, as she puts customer obsession under the microscope and explains why building a customer-obsessed culture only happens when the customer is a key consideration in every aspect of the business.

Customer obsession is easy to agree with in principle but difficult to put into action. Learn how Turo equips its entire organization with the tools to understand customer intent and channel preference, how a proactive customer-first approach promotes growth, and ways for your brand to move customer obsession from a pipe dream to an operational reality.

Featured CX Sessions

From Panel Sessions, to Keynotes, Workshops, Tech Forum Sessions, Case Study Sessions, Moments of Brilliance Sessions, and Customer Shop Talk Sessions, each provides a unique way to learn, share, network, and engage.

 

Check out our growing list of Featured Sessions.

Featured Sessions

 

Shannon Patterson
from Marriott International

Will be Joining us at CRS Austin


THE VENUE

JW Marriott Austin

Customer Response Summit is in the best locations with the best CX thought leaders around.

The JW Marriott Austin has it all. From the sophisticated amenities to unique experiences ‒ a destination that is ranked #8 in the world and #2 in Texas (Conde Nast Traveler Readers’ Choice Awards 2022).

And you’re invited!

Learn more

WHERE LEADERS COME TO INNOVATE

At Customer Response Summit, you'll experience an inclusive environment where you can:

  • LEARN

    New scenery inspires creativity and learning, and you’ll definitely get that in Austin.

  • SHARE

    Our interactive sessions allow you to get your questions answered in a close-knit format.

  • NETWORK

    Expand your “Friends in CX” list with top leaders from the biggest brands around the globe.

  • ENGAGE

    Our inclusive format allows you to interact with and learn directly from your CX peers.


“There is a culture of inclusion and diversity and an overall passion for excellence within the community that drives rich discussions even outside the conference hours. The networking dinners and over-the-top evening events allow for deeper discussions and personal networking opportunities that couldn’t have occurred without a huge effort from the event planners. I’m proud to join the EITK community and will definitely be at future events.”

Fred Adkins, Principal Associate – Digital & Social Care, Capital One

“If you only have one conference you can attend in a given year, I would strongly encourage you to attend EITK CRS. You’ll get an opportunity to learn from other leaders, share your experiences and walk away with some value added nuggets.”

Michael Martin, Senior Vice President, Simplii Financial – CIBC

“As a first-time attendee, I was blown away with the caliber of customer professionals and leaders, but even more so with their willingness to share…and with no egos! Incredibly collaborative, progressive and motivating atmosphere and experience.”

Chris Swisher, Head of Customer Success U.S., Bayer
  • Partner with us!

    Sponsors include solution providers such as vendors, BPO, software company, etc.