This was not an easy decision, but a necessary one to ensure safety for all.
Join us for 5 days as we inspire CX excellence along with our global community of customer experience leaders. Customer Response Summit (CRS) focuses on topics that matter most to our community with an agenda built “for leaders by leaders.” Our fall CRS will provide attendees with a the perfect opportunity to learn, share, network, and engage to innovate by advancing the conversation on customer experience.
Agile thinking is not just for software developers. It’s an approach that can bring agility across the enterprise, expediting an improved customer experience. Agile teams deliver functional, competitive, and rapid results by emphasizing customer-first outcomes, highly effective communication, continuous planning, and flexibility. Discover the distinct advantages of an agile approach in overcoming the challenges of time-consuming processes, comprehensive documentation, and rigid planning.
Join this session as Alice Sesay Pope shares how Visa deployed an agile methodology and powerful agile concepts to rapidly transform the experience for Visa customers, while also helping her teams to think and work differently.
There’s nothing more important or more personal than our health, and when the inevitable healthcare crises happen we are often unprepared for them. Learn how United Healthcare touches the health system in those moments with information, technology, clinical engagements, and most importantly — a dose of compassion. Join Mike Baker, Chief Operating Officer of UnitedHealthcare Provider Operations, as he describes the journey to put humanity at the center of every connection for the largest health insurer on the planet.
At Customer Response Summit, you'll experience an inclusive environment where you can:
The format inspires creativity and learning.
Our interactive sessions allow you to get your questions answered in a close-knit format.
Expand your “Friends in CX” list with top leaders from the biggest brands around the globe.
Our inclusive format allows you to interact with and learn directly from your CX peers.
Customer Response Summit is more than a conference – it’s an experience. CRS is an intimate and laser-focused forum, providing outstanding opportunities to engage with some of the brightest minds in customer leadership – “Leaders Learning From Leaders.” The strength of this forum lies within the innovative design – informative discussions, interactive sessions, brand showcases, exclusive networking opportunities, and engaging activities.
Mix all of that with your CX peers around the globe, and you’ve got a top-notch experience you just can’t miss.