No matter what industry you’re in, as a CX leader it’s important to stay on top of current outsourcing trends…
Before we turn the calendar to 2023, let’s take a look back at Execs In The Know’s round-up of informative…
Over the last few years, call centers have changed significantly. With the rapid advancement of technology, brands have started to…
It wasn’t too long ago that artificial intelligence (AI) was the buzzword for all kinds of amazing customer experiences. With…
Findings Show That Only About One-Third of Respondents Felt Their Company Offered Support in All The Channels Their Customers Want…
The following is a guest blog by Tobias Goebel, Director of Emerging Technologies at Aspect. For more information on Aspect, visit…
The following is a guest blog from Lauren Kindzierski, HGS Vice President, Solutions and Capabilities. For more information on HGS, visit…
CX Professionals to Join Together for a Candid Discussion on Artificial Intelligence for Customer Service PHOENIX, AZ. – (February 12,…
CX Professionals to join together for a candid discussion on AI, December 4-5, 2017. PHOENIX, AZ. – (November 2, 2017)…