How the Latest Outsourcing Trends and Strategies Are Reshaping the Industry
No matter what industry you’re in, as a CX leader it’s important to stay on top of current outsourcing trends…
Tag Archives: Artificial Intelligence
Webinar Wrap-Up of 2022: The Most Discussed Customer Experience (CX) Topics and Pressing Challenges Across the Industry
Before we turn the calendar to 2023, let’s take a look back at Execs In The Know’s round-up of informative…
5 Considerations When Optimizing Your Operations with Contact Center Automation
Over the last few years, call centers have changed significantly. With the rapid advancement of technology, brands have started to…
AI for Customer Experience: 5 Things That Hold Brands Back
It wasn’t too long ago that artificial intelligence (AI) was the buzzword for all kinds of amazing customer experiences. With…
Execs In The Know & COPC Inc. Publish 2017 Corporate Edition in Customer Experience Management Benchmark Series
Findings Show That Only About One-Third of Respondents Felt Their Company Offered Support in All The Channels Their Customers Want…
How We Built the Wine Bot Margot for Lidl
The following is a guest blog by Tobias Goebel, Director of Emerging Technologies at Aspect. For more information on Aspect, visit…
The Top 10 Customer Experience Trends in 2018
The following is a guest blog from Lauren Kindzierski, HGS Vice President, Solutions and Capabilities. For more information on HGS, visit…
Execs In The Know Artificial Intelligence Briefings to Make Four Stops in 2018
CX Professionals to Join Together for a Candid Discussion on Artificial Intelligence for Customer Service PHOENIX, AZ. – (February 12,…
Exploring Artificial Intelligence for Customer Service at San Francisco Briefing
CX Professionals to join together for a candid discussion on AI, December 4-5, 2017. PHOENIX, AZ. – (November 2, 2017)…
