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Leveraging Modern Technology in the New Digital World of Customer Experience

What is modern to you? Join Kustomer for an in-depth session on the changing world of CX in the age of COVID-19. Vince Beese, Head of enterprise for Kustomer will discuss how revolutionary technology such as AI-powered automation, is rapidly becoming a must-have contact center self-service tool for driving better customer experiences, and how organizations have successfully implemented these technologies by driving user adoption, attaining valuable insights, and avoiding common pitfalls.

Speaker Bio
  • Vince Beese

    Head of Enterprise, Kustomer

    Vince is the Head of Enterprise at Kustomer. He and his team are responsible for expanding Kustomer’s market share with enterprises across the globe.

    Prior to joining Kustomer, Vince ran his own B2B go-to-market sales consultancy Sales@Scale. He is also an active startup advisor, the co-founder of the T-REX Summit and the host of Best Selling podcast.

    Previously Vince has held senior leadership roles at venture backed companies like True Fit, SugarCRM, Amadesa, TrustedID, CheetahMail and LivePerson.

About Kustomer

Kustomer is the first-of-its-kind customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer helps brands quickly resolve conversations on all digital channels by automating 40% of interactions via self-service, improving first contact resolution with intelligent routing, and driving omnichannel experiences between customers and agents. Our open CRM platform minimizes costs by acting as a single record of truth, managing and contextualizing data to drive smarter processes that scale business. Kustomer IQ embeds AI throughout the platform to eliminate repetitive tasks, deflect easy questions, and power support experiences that satisfy customers.

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