press release

Announcing Execs In The Know’s Fall 2024 Customer Response Summit, Taking Place In Palm Springs, California on September 24-26, 2024

PHOENIX, Ariz., May 16, 2024 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce its fall Customer Response Summit (CRS), a CX leadership event, will be held in Palm Springs, California on September 24-26, 2024. CRS is best known for its “Leaders Learning From Leaders” agenda which offers a unique experience that promotes open learning, sharing, networking, and engagement among fellow leaders and practitioners who oversee CX, customer care, and related operations.

The Summit attracts the industry’s brightest CX leaders and practitioners, representing an impressive array of brands and industries. Its unique appeal centers around a mission to gather a thriving, highly engaged group of CX leaders, advocates, and enthusiasts to inspire greatness through collaboration. The goal is to connect leaders eager to enlighten and motivate change, advance the CX conversation, enhance brand experiences, and initiate positive change within the industry.

The three-day CRS agenda will focus on a pertinent theme, “Building on Our Foundations – People, Technology, Data, and Humanity,” that speaks directly to the heart of the CX industry in an era of continuous change. The theme celebrates the CX pillars that propel future possibilities while continuing to sharpen, enable, and enhance the fundamentals of CX. The theme will be woven throughout the Summit with real stories and insights shared in the Keynotes, Panel Discussions, People and Process Workshops, Tech Forums, Case Studies, Customer Shop Talks, and Moments of Brilliance sessions. Additionally, attendees can see concepts in action at our Innovations Lab, which uniquely promotes interaction, conversation, and continued networking with peers.

“Customer experience is integral to many aspects of a business, from product development to sales and marketing,” said Susan McDaniel, Co-Founder and Chief Operating Officer of Execs In The Know. “Our community is comprised of so many talented leaders. These leaders are passionate about sharing their ideas and strategies with a collective purpose to enhance and optimize the customer and employee experience across all aspects of operations. It’s a privilege and honor to support their purpose at Customer Response Summit.”

Are you a CX leader or practitioner who oversees CX, customer care, and related operations? If so, and if you would like to attend this special event, email Execs In The Know at info@execsintheknow.com to request your private invitation to take advantage of the group rates or first-time attendee discounts. Military veteran and refer-a-friend specials are also available, and early registration is highly recommended and encouraged.

About Execs In The Know

Execs In The Know brings together customer experience (CX) leaders from across industries in an effort to advance the conversation and set a new agenda for delivering amazing experiences for consumers. As a global community of the brightest minds in CX, Execs In The Know provides opportunities to learn, share, network, and engage to innovate. Operating under the motto, “Leaders Learning From Leaders,” Execs In The Know facilitates many opportunities for community engagement, such as its bi-annual national Customer Response Summit and private, online community, Know It All “KIA.” There are also exclusive, laser-focused engagements like industry briefings and executive roundtables. Execs In The Know also guides and informs the industry with a rich tapestry of CX-related content that includes CX Insight magazine, industry research, webinars, blogs, and much more. To learn more about Execs In The Know, visit https://execsintheknow.com.