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SETTING THE AGENDA FOR CUSTOMER EXPERIENCE

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Learn, Share, Network, and Engage to Innovate

Execs In The Know is a global community of the brightest minds in customer experience (CX). We bring CX leaders together from across industries in a “Leaders Learning from Leaders” format to advance the conversation and set a new agenda for delivering amazing experiences for consumers. 

DISCOVER THE NEW CX VENDOR DIRECTORY

We are excited to introduce our new CX Vendor Directory, available in the Know It All (KIA) online community! This comprehensive resource showcases top industry provides, allowing for easy access to detailed company information and services, along with effortless ways to connect. Providers marked as “Execs In The Know Community Partner” have collaborated with us this year, adding an extra layer of trust and credibility.

BROWSE THE DIRECTORY

DISCOVER THE NEW CX VENDOR DIRECTORY

Search in the Directory

Discover industry-leading providers dedicated to enhancing customer experiences. Browse the directory by service categories to find and engage with the best partners for your business needs.

Purchase a Listing

Are you a CX provider looking to expand your reach and connect with potential clients? Sign up for a listing in the CX Vendor Directory and showcase your offerings to a targeted audience of industry leaders and decision-makers. Elevate your brand and open doors to new business opportunities.

Join KIA

Are you an end-user CX Leader? Join our free Know It All (KIA) online community to network and engage with over 1,000 CX leaders. Gain exclusive access to industry insights, networking opportunities, and thought leadership event.

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    Join Us In Clearwater, FL

    Mark your calendars for March 3-5, 2025, for the Customer Response Summit (CRS) in Clearwater, Florida

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    CX Certification Program

    Execs In The Know has partnered with COPC to create a 2.5-day CX Leader Certification Program focused on the foundations of AI and the principles for its successful use in CX.

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    The CX Leadership Exchange

    Tune in to access candid conversations that are authentic and relatable, fostering an environment of learning and personal growth.


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    KIA Online Community Member Spotlight

    We recently spoke with John on strategies for collecting and leveraging customer feedback and the importance of integrating it into every organization’s vision, mission, culture, and processes.

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    Brand Spotlight

    This interview explores Freshpet’s consumer-centric approach, dedication to its Pet Parents and their beloved pets, and its commitment to sustainability.

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    Harnessing AI and Upskilling to Build a Future-Ready Workforce

    Our latest CX Leaders Webinar focused on harnessing artificial intelligence (AI) and upskilling to elevate the agent experience.


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    Now Is the Time to Join KIA

    Hungry for new ideas and approaches to transform the customer experience?

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    Get Involved with the Marketplace

    The Execs In The Know CX Marketplace is a robust, dynamic solutions showcase where senior corporate decisionmakers can share valuable peer-to-peer insights into a wide variety of potential business partners.

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    On Demand Webinars

    Hear from CX leaders as they dive deep into the industry’s most relevant and pressing issues to provide you with actionable takeaways.


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    Leading with Impact

    Our community has always cared deeply – not just about the advancement of our industry but also for each other and the most pressing global issues.

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    Subscribe to CX Insight Magazine

    Quarterly issues are published in January, April, July, and October. The magazine features insights worth sharing from Execs In The Know and contributing authors

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    Leaders Inspiring Leaders

    The Mission of the Execs In The Know Corporate Advisory Board is to advance the sharing, learning, and brand-to-brand mentorship, of customer success strategies.



 

Well organized and valuable sessions. The networking opportunities to talk to peers in the customer space is highly valuable. ”

Aaron McMillan, Managing Director, Quality Services, Applications & Refunds, United Airlines
 

Chad’s ability to connect people creates a strong community feel and helps to break down barriers. The panels are great because you hear many points of view.”

Shellie Dow, Sr. Director, Contact Center, Nintendo of America
 

Execs In The Know is a CX community that allows me to learn and share with peers across industries. In a short period of time I have strengthened my network, which enables me to reach out when challenged and gather insight from peers in CX.”

John Pompei, Head of Customer Care Operations, Electronic Arts
 

The Execs In The Know event was such a valuable event for my team that it will be on our calendar every year going forward. Fantastic event, wonderful networking and meaningful content. It exceeded expectations.”

Walter Liebenow, Customer Care Director, The Home Depot
 

As a first-time attendee and speaker, I was very impressed with the quality of the attendees and the content. Look forward to attending future sessions and participating in the EITK community.”

Jerry Howe, VP of CX, OfferUp

Leaders Learning
from Leaders

Execs In The Know is honored to have such an esteemed Advisory Board of CX leaders that not only advances sharing and mentorship within the industry, but ultimately prioritizes customer success over all else.

meet our advisory board