CX Outsourcing Insights report
An Exploration of Current Conditions & Future Changes
An Execs In The Know Report Series
The CX Outsourcing Insights: An Exploration of Current Conditions and Future Changes report provides a snapshot of the industry from the perspective of program leaders. This document reveals current practitioner thinking on Outsourcer program structure, performance challenges and opportunities, and future changes.
Execs In The Know, with sponsorship from Inspiro, fielded this study to better understand the Outsourcer program landscape. A total of 44 individuals responded to the survey, and responses were collected via email in November and December 2021. Depending on how respondents answered, sample sizes represented in the following data range from N=38 to N=44.
Execs In The Know is pleased to share the CX Outsourcing Insights: An Exploration of Current Conditions and Future Changes report. We commissioned this study to better understand the existing Outsourcer landscape and share key insights about its future.
Our hope is that program leaders and outsourcer partners alike will use this report to deepen their knowledge of the current strengths and opportunity that face the industry. More important, we believe the community will benefit from our recommendations on how to respond to these challenges. With this knowledge, and by working together, we can deliver better customer experiences — our common goal.
We are grateful for our sponsor, Inspiro, and invite you to learn more about their business process outsourcing services.
Although this report is only the second in a new series of CX-related research, Execs In The Know hosts an extensive library of prior research. To find the latest volume of CX Leaders Trends & Insights, visit the landing page.
Execs In The Know is all about leaders learning from leaders. We continually tap into our resources to conduct in-the-know industry research. Our community gains insights and actionable ideas due to our multi-layered approach when it comes to research. Find our previously published research, visit the Execs In The Know CX Research landing page.