OVERVIEW
With more and more outsourced teams being a blend of in-office, work-from-home, or hybrid, performance and productivity are garnering more attention than ever before. Studies show boosting employee engagement can be one of the surest paths toward improved program performance and productivity. But that’s just step one. To ensure you are maximizing your investment, it’s essential to put the right tools in place, and always monitor the metrics that most impact the customer experience.
Join us May 19, 2022, along with 20-30 of your peers, and a panel of outsourcing industry experts, to discuss how to OPTIMIZE PERFORMANCE AND PRODUCTIVITY in a modernized Outsourcing Model.
Don’t miss out on this engaging conversation and idea generation opportunity.
Meet The Hosts
Jeff and Chad will lead the discussion to cover the topics at hand.
Jeff Myers
Vice President and General Manager Customer CareSiriusXMChad McDaniel
PresidentExecs In The Know
OUTSOURCING TOPICS
Looking to refocus your team’s performance and level of engagement? Join us alongside our panel of outsourcing experts and your leadership peers for two hours of can’t-miss learning, sharing, networking, and engagement to drive innovation in CX. We will address the biggest topics trending in our community through outsourcing topics sourced directly from registered attendees in advance.
Some possible discussion topics of the day could include:
- Initiatives for boosting employee engagement and wellness
- Remote monitoring of agent performance
- Rethinking KPIs against changing customer expectations
- The latest on CX collaboration and security tools
- Hiring within a new and challenging labor market
WHO SHOULD ATTEND
Attendees should include corporate executives who are focused on the operational strategy and execution of customer care. This includes those who are currently using or considering using Outsourcing in their CX strategy.
Vendor attendance to this event is limited to the participating panelists. If you’re a vendor (provider of CX services/solutions), please contact us at info@execsintheknow.com to learn how to get involved.
The Panel
Along with Jeff and Chad, the Panel will share their breadth and depth of insights.
Morgan Stewart
Sr. Vice President, Demand Generation 24-7 IntouchCathy Jooste
Chief Commercial Officer and US Nearshore DirectorAtentoJim Mitchell
Vice President, Customer Experience InnovationTELUS InternationalBob Buiaroski
Managing Director International MarketsCapita
THE AGENDA
Day one
May 19, 2022
11:30 AM - 1:30 PM ET
| 11:30 AM – 11:45 AM ET | Welcome & Kickoff | |
| 11:45 AM – 1:15 PM ET | Outsourcing Panel & Collaboration | |
| 1:15 PM– 1:30 PM ET | Wrap Up |
When you register, provide your top three most pressing challenges and/or opportunities for discussion and your input will help influence the discussion. This will be a two-hour deep-dive conversation to help inspire you, guide innovation, and give you insights to propel your strategies.
The event will not be available on-demand, so be sure to block time on your calendars for this powerful solution-focused event full of learning and sharing.
day two
May 20, 2022
11:30 AM - 12:30 PM ET
CX Brand Leaders – Let’s Keep the Conversation Going
We’re sure to uncover topics during the Briefing that you are passionate about, so we’ve reserved time to dig in deeper.
As a corporate brand CX leader, after you register for the Briefing, you’ll receive an exclusive invitation to join us for a one-hour post-briefing, corporate-only discussion the following day (May 20th from 11:30 AM – 12:30 PM ET). The goal of this session is to have a candid conversation with corporate-only attendees about key takeaways from the previous day’s knowledge share. Additionally, during Friday’s discussion, the floor will be open for you to bring forth additional questions or topics that you wish to address with your peers.
PARTICIPATING PARTNERS
Learn more about each partner by clicking on their logo below.
INTERESTED IN BEING A SPONSOR?
Sponsors include solution providers – vendors, BPOs, software companies, etc.