Digital channels have entirely shifted the way customers interact with businesses. The messaging revolution has transformed customer expectations and is driving brands to seek new solutions to deliver faster, more intuitive, and more effective touch points throughout the customer journey.

Mirroring their personal lives, customers want a similar experience when engaging with brands, which proves to boost brand loyalty and the overall customer experience (CX).

Unlike live chat, asynchronous messaging has been designed for continuous, rich digital relationships. It provides new opportunities for brands to gain a streamlined, effective, and convenient way to communicate with their customers on the channel of their choice.

How is your brand leveraging Messaging to improve CX across the customer journey?

Join us on Thursday, February 9, 2023 (11:30 AM – 1:30 PM ET ), along with your CX peers and a panel of topic experts to discuss: Getting Conversational: Faster, More Intuitive, and More Effective Touch Points Across the Customer Journey.

Don’t miss out on this engaging conversation amongst your CX leadership peers on Messaging best practices.

Meet Your Hosts

Messaging Highlights

Businesses that meet customers in their channel of choice with an effective and efficient experience stand to win strong customer loyalty and satisfaction. This two-hour discussion will uncover why Messaging is at the top of the list for so many brands seeking to further digitize their channel strategy.

In our 2022 CX Leaders Trends & Insights Consumer Edition report, 46% of consumers said they preferred text-based (online chat, SMS, email) as their contact method of choice if they knew their issue would be resolved. This number went up to 58% for those ages 18-44. 

Upon registration, the Virtual Executive Briefing agenda is created by compiling CX leader input.

Some possible discussion topics of the day could include: 

  • How to deliver fast and effective conversational experiences across the entire customer journey
  • Ways to predict your customers’ next move with well-designed engagement channels
  • Tips for guiding your customers through conversations and understanding the fundamentals of what excellent messaging experiences look like
  • Developing the right balance of automated and human care support
  • Adapting to your customer’s preferences and needs
  • The pros and cons of various Messaging platforms/channels
  • Best practices for deploying, managing, and measuring Messaging CX solutions



Virtual Executive Briefings are small, collaborative group sessions that offer an unparalleled opportunity to meet and engage with other CX executives by sharing best practices through an unfiltered discussion. It’s an opportunity to come to the table with your insights and gain perspectives and actionable takeaways to help you solve your most pressing CX challenges.


    Attendees include corporate executives who are focused on the operational strategy and execution of customer care, experience, and support including those who are currently using or considering using Messaging or other emerging digital solutions as part of their CX strategy.

    Vendor attendance at this event is limited to expert panelists. If you’re a vendor (provider of CX services/solutions), please contact us at info@execsintheknow.com to learn how to get involved in the conversation.

Your Expert Panel

Along with Chad, the Panel will share their breadth and depth of insights.

Day one

February 9, 2023
11:30 AM - 1:30 PM ET

11:30 AM – 11:45 AM ET Welcome & Kickoff 
11:45 AM – 1:15 PM ET Messaging Panel & Collaboration
1:15 PM– 1:30 PM ET Wrap Up

When you register, provide your top three most pressing questions or discussion points related to Messaging for CX — your input will help influence the discussion. This will be a 2-hour deep-dive conversation to help inspire you, guide innovation, and give you insights to propel your strategies and CX offerings.

Don’t miss this powerful solution-focused event full of learning and sharing.

Day Two

February 10, 2023
11:30 AM - 12:30 PM ET


We’re sure to uncover topics during the Virtual Executive Briefing that you are passionate about, so we’ve reserved some time to dig in deeper.

As a corporate brand CX leader, after you register for the Briefing, you’ll receive an exclusive invitation to join us for a post-briefing, corporate-only discussion the following day (Friday, February 10, 11:30 AM – 12:30 PM ET). The goal of this session is to have a candid conversation with corporate-only attendees about key takeaways from the previous day’s knowledge share. Additionally, during Friday’s discussion, the floor will be open for you to bring forth additional questions or topics that you wish to address with your peers.

end-user corporate brands only


Learn more about each partner by clicking on their logo below.


    Sponsors include solution providers – vendors, BPOs, software companies, etc.