Innovative artificial intelligence (AI) technologies are changing business as we know it, and they’re more accessible than ever. However, to truly harness AI’s transformational potential, we invite our leaders to come together to hear and learn how to walk the talk—taking AI from a space of concept and conversation to reality, where real-world use cases are proving to add incremental business value.
Join Execs In The Know for an exclusive virtual event – From Conversation to Reality: Rapid-Fire AI for CX Use Cases – on February 29, 2024 (11:30 AM – 1:30 PM ET). This anticipated session will bridge the gap between AI concepts and real-world applications in CX.
Our expert panelists will be sharing an insider’s view, presenting concrete examples and case studies that illustrate the practical applications of AI across diverse industries.
To learn more about becoming a sponsor, contact Scott Moberly at Scott@execsintheknow.com.
Discover how the promise of AI has translated into real-world practical implementations. Case by case, we’ll outline the scope of work and business value and drive into the critical aspects such as cost, effort, timeline, and risk assessment.
Attendees will gain a valuable perspective of AI’s true potential. At the same time, also acquire insights into lessons learned and how to bypass common barriers and obstacles and address other important considerations.
This is your opportunity to see how others have harnessed AI for CX success.
February 29, 2024 (11:30 AM - 1:30 PM ET)
As your host, Chad McDaniel, President of Execs In the Know, will feature several well-defined, business-relevant use cases that demonstrate AI’s value, which each participating panelist will present.
Attendees will have an opportunity to ask each panelist direct questions and, in summary, engage in an open discovery conversation with the entire panel.
Along with Chad, the Panel will share their breadth and depth of insights.
Meet Savita Jones, a seasoned leader with over 27 years of experience in operations across various industries in Canada, the US, and globally. With expertise spanning Finance, Travel & Leisure, Retail, Ecommerce, and more, Savita has led high-performing teams of over 3000 members, delivering exceptional results in sales, care, and technical support. She excels in crafting GEO-specific client strategies, omnichannel approaches, and technology-driven initiatives to ensure unparalleled client satisfaction. Savita’s cross-functional prowess extends to workforce management, quality assurance, training, project management, and client relations, fostering a culture of excellence and employee engagement. As Senior Vice President, Americas, Savita Jones is poised to drive transformative strategies and redefine operational excellence for clients, customers, and employees alike.
Andy has been working with Intercom’s most strategic for the last 3 years. With 10 years of customer service and technology experience, he loves helping businesses take their CX to the next level by leveraging the latest technologies.
Andy’s primary focus for the last year has been to enable businesses to leverage the transformational power of AI.
Mike Myer is CEO and Founder of Quiq. Quiq is developing the next generation of conversational customer experience for B2C enterprises based upon text messaging and conversational AI. Prior to founding Quiq, Mike was CPO and VP of Engineering at Dataminr, an AI startup focused on breaking event detection. Mike began his career as an engineer at Bell Labs and later led engineering for RightNow, a platform for customer experience that went public and then was later acquired by Oracle to become Oracle Service Cloud.
Tyler Ashby COO, 20 years of contact center leadership with global leaders such as Google and Teleperformance. Scaled and managed global contact center teams utilizing a data driven people-first approach focused on customer outcomes. As the COO of Agents Only, Tyler took the first call ever on the Agents Only platform and leads the day-to-day operation integrating technology and human-centered principles.
We understand how hard it is to navigate the sea of information and determine what is hype and what is relevant business opportunity. The AI for CX Use Cases event will get to the heart of real-world proven applications. Get ready to dive deep into compelling case studies that have delivered tangible business value by boosting team productivity, accelerating process optimization, improving customer experiences, and more.
Reserve your spot today and be part of the conversation and learning.
CX corporate leaders seeking to transform their customer care and business strategies through innovative AI technologies are encouraged to attend.
Vendor attendance at this event is limited to the participating panelists.
If you’re a vendor (provider of CX services/solutions) and want to learn more about becoming a sponsor, contact Scott Moberly at Scott@execsintheknow.com.
Click to read company description
On demand gig software platform to help modern brands and tech start-ups scale customer support faster and more efficiently. Agents Only is a new model to build your customer support teams by marrying humans with software and AI.
Learn more, visit: www.AgentsOnly.com
HGS is a digital CX company that provides the experts and technologies to make every customer interaction prompt, personal, and positive. With over 20,000 employees across 35 delivery centers in 8 countries, HGS provides CX, BPO, IT systems integration, staffing, and professional services. Across ten industries (including retail, finance, and media), HGS continually transforms, optimizes, and grows businesses to exceed ever-rising customer expectations.
Learn more, visit: http://www.HGS.cx
The customer service Al revolution is here. There is a once-in-a-generation transformation underway, that will make customer service faster and better for customers, and cheaper yet more powerful for businesses. Intercom is the only complete customer service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We’re building a future where most customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations.
Learn more, visit: https://www.intercom.com/
Quiq is a leading conversational CX platform that drives two-way conversations to deliver a better experience for people and brands. By harnessing Generative AI and the power of Large Language Models (LLMs) like ChatGPT, Quiq automations enable enterprises to connect with their customers across varied messaging channels including SMS/text messaging, Apple’s Messages for Business, Google’s Business Messages, web chat, WhatsApp, and more.
Learn more, visit: https://quiq.com/