Customer Response Summit

Join us in Tucson!
Mark your calendars for March 12-15, 2024, for Customer Response Summit (CRS) in Tucson, Arizona.

We’re thrilled to gather our esteemed global community of customer experience (CX) leaders in the vibrant city of Tucson at the exquisite JW Marriott Tucson Starr Pass Resort & Spa, conveniently located near the heart of the city’s cultural scene. Our Summit agenda is meticulously curated, and together we will converge for a dynamic experience of learning, sharing, networking, and engagement. CRS is an event that promises to ignite your passion, spark innovation, and forge lasting connections.

Prepare to be inspired by industry leaders and visionaries who will share their insights, experiences, and strategies for success. Engage in meaningful conversations, exchange ideas, and cultivate relationships that will propel your career and the industry forward.

register now


Featured Speakers


Customer Response Summit is more than just a conference – it’s an experience!

Our foundation is built on community, and this principle runs deep within CRS. Our Summit is a close-knit hub, centered on a simple yet powerful idea: “Leaders Learning From Leaders.”

What sets us apart is our innovative approach, fueled by vibrant discussions, hands-on workshops, exciting brand showcases, exclusive networking, and interactive activities. If you inquire with our previous attendees, they’ll echo the sentiment – CRS is truly one-of-a-kind.

But that’s not all. We infuse our events with that essential touch of camaraderie and unforgettable moments. Join us! You won’t want to miss it.



Featured Keynote

Shaping the Future of Guest Experience and Circularity

When you love the great outdoors, it makes sense to try and do everything you can to protect it. That’s why Arc’teryx, the high performance outdoor equipment brand, is doing its part to consider its environmental impact every step of the way.  The brand is committed to incorporating sustainability and circularity into every business decision, making them integral to its core business.

Join Dave Pitsch, Vice President of Guest Services at Arc’teryx, as he addresses the brand’s unwavering commitment to delivering a premium guest experience and investing in its guests throughout the entire lifecycle of its products. The brand’s emphasis on performance, attention to detail, and dedication to environmental responsibility has garnered a strong reputation among outdoor enthusiasts.

Learn how the brand is shaping the future of guest experience, addressing crucial moments of truth, and aligning its product design, circularity initiatives, and guest services to cater to the evolving needs and expectations of its guests.

Featured Keynote

Change Leadership: Transforming a Business Enterprise from the Top Down

Some leaders stand out as beacons of change and innovation, tirelessly dedicated to solving problems and enhancing the customer experience. Meet Nick Chong, Chief Customer Officer at Zoom and a change leader. His approach is driven by the philosophy that if there’s a problem, there’s a creative solution waiting to be discovered.

Drawing on decades of experience, Nick’s expertise lies in ensuring organizational readiness for adaptation, transformation, and evolution. His journey began with a deep-rooted belief in the power of excellent customer service, and his message is clear: the culture of waiting is gone, and organizations must venture into uncharted territory across all modalities to meet the ever-changing expectations of their customers.

Organizations are evolving and adapting to meet a world where customers have more choices than ever before, and product support takes on a new meaning as the key differentiator. Nick’s keynote address will dive into change’s dynamic, diverse, and unpredictable nature and give attendees an exclusive look at his vision for delivering world-class customer support.


JW Marriot Tucson Starr Pass Resort & Spa

Customer Response Summit is in the best locations with the best CX thought leaders around.

Customer Response Summit is held in the most sought-after destinations with the best CX thought leaders in their respective fields.

Nestled in the heart of the captivating Sonoran Desert, the JW Marriott Tucson Starr Pass Resort & Spa is an oasis of luxury and serenity that promises an unforgettable experience for Summit attendees. With its breathtaking panoramic views of the rugged mountains and brilliant desert landscapes, this resort embodies the essence of Arizona’s natural beauty.

Boasting world-class amenities, including an award-winning spa, championship golf courses, and a sprawling pool complex, the JW Marriott Tucson Starr Pass Resort & Spa offers a seamless blend of relaxation and recreation. Immerse yourself in the resort’s rich cultural heritage, savor the flavors of Southwestern cuisine at its finest restaurants, and unwind in lavish accommodations that exude comfort and sophistication.

This exquisite desert haven will elevate your Summit experience to new heights.

Learn more


At Customer Response Summit, you'll experience an inclusive environment where you can:


    New scenery inspires creativity and learning, and you’ll definitely get that in Tucson.


    Our interactive sessions allow you to get your questions answered in a close-knit format.


    Expand your “Friends in CX” list with top leaders from the biggest brands around the globe.


    Our inclusive format allows you to interact with and learn directly from your CX peers.

“This is one of the best conferences I have attended due to the participants. I’m not sure I recall another conference that was stacked full of my peers and where the peers were open and engaging.”

Todd Sale, Senior Vice President, Customer Experience Operations - Fleetcor

“Execs in the Know has been a community I have come to rely on in my career. The conversations are authentic and insightful. I am always challenged and leave invigorated with ideas to bring back to the team. I really appreciate that the event is focused on CX leaders and not an event full of vendors pushing product.”

Shellie Dow, Vice President of Operation Services - Nintendo

“I was a first-time attendee to CRS Nashville, and to say I was blown away would be an understatement! This was a top-notch event from start to finish. I really enjoyed meeting senior leaders from so many different companies and learning what they are doing within their space. So often we are siloed and busy running our own teams/operations and spending a few focused, engaging, and fun days with Customer Obsessed leaders was refreshing. I look forward to attending future Summits and will encourage others who would benefit from the content within my company to attend. Thank you!”

Kimberly O’Donovan, Consultant, Travelex Insurance Services
  • Partner with us!

    Sponsors include solution providers such as vendors, BPOs, software companies, etc.