This Event Will Be Going Virtual

    More Information To Come

    Customer Response Summit Coronado, California

    October 5-7, 2020 • Hotel del Coronado

    Join us in sunny Coronado, California as we inspire CX excellence alongside our global community of customer experience leaders. Customer Response Summit (CRS) focuses on topics that matter most to our community with an agenda built by leaders for leaders. Our fall CRS in Coronado, CA will provide attendees with an interactive venue to learn, share, network, and engage to innovate by advancing the conversation on customer experience. Today’s customer experience leader is tasked with taking on an expanded role, incorporating new technologies, practicing operational preparedness, and supporting a new connected consumer with heightened expectations for customer interactions. The Customer Response Summit is designed to inspire innovation by providing interactive experiences and discussions that challenge the status quo and generate actionable takeaways to help CX leaders move the industry forward.

    register now



    At Customer Response Summit, you will experience an inclusive environment where you can:

    • LEARN

      Challenge your knowledge by hearing and seeing what others are doing to inspire and explore opportunities.

    • SHARE

      Our interactive sessions allow you to get your questions answered in an engaging format.


      Meet other executives, expand your “Friends in the CX” list with top leaders from some of the biggest brands across the globe.

    • ENGAGE

      Our inclusive engagement format allows you to interact with others and learn directly from like-minded CX leaders.


    The new competitive landscape is focused on Customer Experience across the enterprise. For service leaders, this means delivering meaningful customer engagement across all channels. Innovative technology, enhanced processes, and empowered agents are essential to building a customer interaction that not only delivers but also strengthens loyalty and increases satisfaction. Exceptional leaders are harnessing the power of the service channel through data, tools, and resources, to reinvent customer experience across their brand. It’s time to join these leaders and amplify your customer care strategy!

    Watch The Recap Video From CRS-Hollywood, FL


    Vicki Perryman, Senior Vice President of Consumer & Provider Services and Solutions

    Vicki Perryman has been with Humana since November 2017 as the Senior Vice President of Consumer & Provider Services and Solutions. This global operations organization is focused on enabling Humana’s members to utilize their benefits and access providers for the care they need.

    Vicki has a strong background of progressive financial and operations leadership experience. Prior to joining Humana, she served as Chief Operating Officer, Vice President of eBay Marketplace’s Global Customer Experience, where she transformed and optimized global operations for eBay’s customers. Vicki has also served in operations leadership roles at First Data, Cardinal Health, and Wells Fargo. She also spent nine years in financial planning and analytics leadership positions at JPMorgan Chase and Citicorp.

    Vicki received her BA in accounting from Michigan State University, her MBA from Northern Illinois University, and she was a part of an Executive Leadership Program through The University of North Carolina Kenan-Flagler School of Business. Vicki and her husband Mike enjoy traveling and new adventures, and spend most holidays scuba diving. They have two children who are off on adventures of their own – one in North Carolina, the other in South Korea.

    Featured Session

    Customer Engagement Live

    Team up in small groups of your peers to work through a CX challenge in real time.

    Get a Sneak Peek What’s In Store By Reading About Our Session At CRS Hollywood-FL

    Read The Blog

    • Register Now!

      Prices listed are for our Corporate Brands only. If you are a solution provider (BPO, vendor, etc.), contact Sales to explore sponsorship opportunities.

    • Now August 7


      August 8 September 4


      September 5 October 5


      Register Now    Book Your Room

    “There is a culture of inclusion and diversity and an overall passion for excellence within the community that drives rich discussions even outside the conference hours. The networking dinners and over-the-top evening events allow for deeper discussions and personal networking opportunities that couldn’t have occurred without a huge effort from the event planners. I’m proud to join the EITK community and will definitely be at future events.”

    Fred Adkins, Principal Associate – Digital & Social Care, Capital One

    “If you only have one conference you can attend in a given year, I would strongly encourage you to attend EITK CRS. You’ll get an opportunity to learn from other leaders, share your experiences and walk away with some value added nuggets.”

    Michael Martin, Senior Vice President, Simplii Financial – CIBC

    “As a first-time attendee, I was blown away with the caliber of customer professionals and leaders, but even more so with their willingness to share…and with no egos! Incredibly collaborative, progressive and motivating atmosphere and experience.”

    Chris Swisher, Head of Customer Success U.S., Bayer
    • Want to be a sponsor?

      Sponsors include solution providers (vendors, BPO, software company, etc).