fbpx

Tuesday, April 16, 2024 - Day 1

7:30 AM – 8:45 AM Check In at Registration Desk

 

8:00 AM – 8:45 AM Breakfast

 

8:45 AM – 9:00 AM Opening

 

9:00 AM – 11:00 AM Course 1: Digital CX Strategy and AI Fundamentals

 

10:00 AM 11:15 AM Break

 

11:15 AM – 12:00 PM Solution Panel Discussion

 

12:00 PM – 1:00 PM Lunch

 

1:00 PM – 3:00 PM Course 2: Introduction to Conversational AI Ethics

 

3:00 PM - 3:15 PM Break

 

3:15 AM - 5:15 PM Course 3: Ensuring Conversational AI Response Quality

 

5:15 PM - 6:30 PM Happy Hour Reception

Wednesday, April 17, 2024 - Day 2

8:00 AM – 8:45 AM Breakfast

 

8:45 AM – 9:00 AM Opening

 

9:00 AM – 11:00 AM Course 4: Knowledge Management Best Practices for Traditional AI and Generative AI

 

10:00 AM 11:15 AM Break

 

11:15 AM – 12:00 PM Solution Panel Discussion

 

12:00 PM – 1:00 PM Lunch

 

1:00 PM – 3:00 PM Course 5: Measuring, Managing, and Improving AI/Bots

 

3:00 PM - 3:15 PM Break

 

3:15 AM - 5:15 PM Course 6: CX Technology Sourcing, Acquisition, and Vendor Management

 

6:15 PM - 9:00 PM Networking Dinner

Thursday, April 18, 2024 - Final Day

8:00 AM – 8:45 AM Breakfast

 

8:45 AM – 9:00 AM Opening

 

9:00 AM – 11:30 AM Group Certification Exercise and Wrap Up

 


How You Can Earn Your Certificate