FOR CUSTOMER EXPERIENCE
An Execs In The Know Virtual Event
With 2020 behind us, the path forward continues to include inspection, evaluation, and continuous improvement of outsourcing strategies. Together we can learn and share trends, experiences, solutions, and opportunities in the name of innovation and improved customer experiences. Join us for our Outsourcing Briefing on March 11, 2021 (8:30 – AM PST – 11:00 AM PST / 11:30 AM EST – 2:00 PM EST), along with 20-30 of your peers for a highly interactive session. You will experience the power of the experience and knowledge of our expert panelists and our CX leadership community. This Briefing features Kim Nelson from Microsoft. Kim will be joined by leaders from several of our expert partners to address all your pressing topics.
Don’t miss out on these powerful discussions.
Meet The Hosts
Kim and Chad will lead the discussion to cover the topics at hand.
Kim NelsonWW Support Leader, Delivery Partner Management Customer Experience & SuccessMicrosoft
Chad McDanielPresidentExecs In The Know
Looking to optimize your outsourcing strategy within your organization? Join us alongside our panel of outsourcing experts and your leadership peers for 2.5 hours of can’t-miss learning, sharing, networking, and engagement to drive innovation in CX, leveraging outsourcing best practices. We will address the biggest topics trending in our community through outsourcing topics sourced directly from registered attendees in advance.
Some possible discussion topics of the day could include:
- The future role of technology in outsourcing
- Technology advancement for monitoring performance
- Improving quality with outsourcing
- Quality and the agent
- Coaching agent behaviors versus metrics to provide a better customer experience
- And much more
Along with Kim Nelson from Microsoft, the Panel will share their breadth and depth of insights.
Chris DeLamboSVP Business Development & Channel PartnershipsHGS
Eric PetersenVice President Business DevelopmentInspiro
Julie CasteelChief Strategic Officer and CMO ibex
Matt WheatleySVP of Customer Experience24-7 Intouch
8:30 – AM EST – 11:00 AM PST / 11:30 AM EST – 2:00 PM EST
When you register, provide your top three most pressing challenges and/or opportunities for discussion and your input will help influence the discussion. This will be a 2.5-hour deep-dive conversation to help inspire your innovation and give you insights to propel your strategies.
Don’t miss this powerful solution-focused event full of learning and sharing.
WHO SHOULD ATTEND
Attendees should include corporate executives who are focused on the operational strategy and execution of customer care. This will include those who are currently using or considering using Outsourcing in their CX strategy.
Vendor attendance to this event is limited to the participating panelists and a guest. If you are a vendor (provider of CX services/solution), please contact firstname.lastname@example.org to learn how to participate in the upcoming events.
- registration is closed