With three different installments – Consumer Edition, Corporate Edition, and Vertical Insights – there is no place else where you’ll find this level of actionable industry insights, customer thought processes, and groundbreaking CX data all in one place.
Explore many critical CX topics for 2020, including the impact of the global pandemic, shifts in channel/solution use, and the service journey’s impact on CX metrics.
Gain a unique corporate perspective of the 2019 CX industry based on survey results from nearly 70 tops brands exploring many areas including CX strategies, initiatives, and operational best practices.
Industry-specific insight reports provide all the same CXMB advanced data with a personal focus on the financial services, retail, or travel & hospitality verticals.
EITK and Unbabel delivered a new comprehensive research report exploring the impact of multilingual support on CX.