With three different installments – Consumer Edition, Corporate Edition, and Vertical Insights – there is no place else where you’ll find this level of actionable industry insights, customer thought processes, and groundbreaking CX data all in one place.
Chatbots made their CXMB Report debut in 2019, and they’re not going anywhere. Is your business prepared for their impact on the CX industry?
While many customers still prefer speaking to a live person, interest in AI-powered solutions for customer care is exploding.
Industry-specific insight reports provide all the same CXMB advanced data with a personal focus on the financial services, retail, or travel & hospitality verticals.
EITK and Unbabel delivered a new comprehensive research report exploring the impact of multilingual support on CX.